Loch Haven Veterinary Hospital Orlando, Florida

The staff was knowledgeable and caring. They are prompt in responding to my questions via the chat. The facility is clean. My dog is always happy when he goes there.

This is the best service I've ever received anywhere. They are even better than my own human doctor. They saw me day of for an emergency and I'm not even an established patient yet. I definitely will be now that's for sure! They took care of him so well & treated him so fantastic I was kinda jelly his doctor is better than mine. Lol. They even ended up giving me a discount on the whole service and precipitations. I will definitely continue to use this vet and refer everyone I know to them as well. Thank you for taking care of Fudge and his war wounds on his back ????

The staff are extremely helpful and the vet, Dr. Berger, is amazing. She took the time to get to know my furry pet at their first encounter, as well as answered every question that I asked/ explained everything in detail. I will be taking all of my pets there moving forward.

Dr. St. Pierre and her team are so kind and professional. My pets love going to see her!

I took my dog in this week for his first visit-a wellness exam. The facility looked new and was very clean, spacious and light with plenty of parking available. They have a separate entrance and lobby for dogs and cats which definitely reduces stress for everyone! The entire staff (vet, techs and office staff) was very friendly, knowledgeable, courteous and professional. They were great with my dog, took their time with him and were flexible in their procedures to ensure he was never pushed him beyond his comfort level-which I especially appreciated! They listened to me, answered all of my questions and I never felt rushed. Overall an excellent experience!

The staff and Doctors are excellent, kind and professional and the facility is very clean. I have been bringing my cat, Alex, here for a number of years. Every time the cat is treated gently and expertly by the techs and the doctors. They listen to your concerns and treat your pet with the utmost care. I would not hesitate to recommend Loch Haven Veterinary!

My compliments to Oliver who works at the front desk and is always patient, accommodating and welcoming. He sets the bar for the practice. Well done.

Great service. Took great care of my dog after he was hit by a car. Caring doctors and staff.

Great team at this office. They've helped sort out some health problems with my adopted cat and I'll be forever grateful for that. Highly recommended them.

Came here for the first time with an emergency need for our new kitten that had urinary blockage. The staff was kind, helpful, patient with questions. The vet was gentle and made our cat feel calm and comfortable in an unfamiliar space. We look forward to making this our regular spot!

This morning our dog consumed oil containing a toxic ingredient called "wolfsbane". We immediately called the animal poison control line and we were informed this ingredient was toxic and life threatening if consumed by both humans and animals. We were told to get our dog to a vet as soon as possible and that this was a life threatening emergency. I called Loch Haven Veterinary Hospital. I advised reception of the emergency. They were accommodating and told me to bring my dog in. They advised me of the fees. I arrived and was greeted immediately. The reception staff was attentive and got me into a room within 5 minutes. I was given new patient paperwork. I spent about 10 minutes filling out the paperwork. After finishing the paperwork I noticed that no one was stopping by to collect my paperwork or update me on when I would be seen for this emergency. After 30 minutes of waiting I thought that maybe I needed to take my paperwork to reception and that I had just missed that instruction. I left the room and asked the reception staff and was told that they collected that paperwork when I was seen. I was dumbfounded. I went back into the room and waited another 30 minutes and not one person from the staff stopped to check on my dog that was suffering from poisoning. After 1 hour of waiting in a room I realized that my dogs life threatening emergency was not a concern to the veterinary staff so I left to seek help. I left. I called another vet from the parking lot. After a 10 minute drive to a different vet I was seen immediately and my dog was treated. The other vet again confirmed that this was a life threatening situation where every minute counted. This was my first and last experience with Loch Haven Veterinary Hospital. I see a lot of 4-5 star reviews, but my dogs life was on the line today and they failed miserably. If you have an emergency situation with your animal I beg you to look for another option. Don't make the mistake of trusting this vet with your animals life.

F Banfield! These folks are wonderful. They listen and don't try to push unnecessary tests. Nice to find people who care.

My husband took our dog for an issue when I had an appointment. He was blown away in the best way by professionalism of staff and Dr. Martin and how clean and nice the office was. But most of all he was impressed by how much they seemed to care about our dog.

Loch haven used to be passionate about their clients. Recently there has been a change. More protocol approach less personal. My dog had an emergency, possible stroke, this was two hours b4 they close. I was told they didn’t have enough staff to see him and maybe they could fit him in on Monday or we could take him to an emergency vet. Wow how callus and disregarding. After many years with Loch Haven we will not be back.

My dog hates the vet but still had a good visit here! Very caring and professional

I love the staff & vets at Loch Haven. They take great care of my dogs & are very friendly.

Lovely facility and caring staff. Really like the separate feline and canine entries and that they get you back to an exam room quickly. Quality runs deep at this longstanding practice.

Several years ago I was blessed with several opportunities to work with Dr Martin and his staff when they were moving from their original office and finally into their new location. After having met and worked them I felt and understood their dedication to serving their community by helping their clients pet family members. I immediately changed veterinarians and put my 3 dogs under their care and am glad I made the change. Today I had to take a 16.5 year old family member in with incurable old age ailments to finally be put to rest. Dr. Speicher performed the procedure gently with empathy and care. He grieves and understands the loss. Unlike other veterinary providers out there, Dr Martin and his staff aren't running a for profit production line. They are genuinely dedicated to helping you and your pet family members even through the most difficult times. Thank you for what you do and being there above and beyond call, Aron McGrady

Excellent service by Dr Speicher and by all the staff. Personable and caring.

They provide great care and have saved two of my dogs. One dog twice. They don’t doggy discriminate either and saved me from having my dog and me thrown out of my condo. They are very thorough and it can get pricey but if you let them know you don’t have a lot to spend they will work with you to do only necessary testing. They also take care credit. They go out of their way for their patients and their humans. Twice they have called in scripts for dog when she ran out of meds and couldn’t be seen for a couple of weeks. FYI: They also partner with affiliated veterinary associates if needed (they too are awesome).

The tech (I wish I remember her name) covered my dog's eyes when Dr. Berger gave my dog shy dog her boosters. How sweet :) Very professional. Just beware of location - they are located off a busy street but staff will help you with your furbabies from the car to the door. Highly recommended!

Between Jeff and Doc Martin this place is amazing our dog is a bit of a senior. They worked with us to make sure he was safe when we were very scared. I cannot thank the staff and clinic enough for their help! They are the most comprehensive veterinary clinic we have been to.

The staff was great with my skittish cat, they got on the floor with him and were very gentle. The office was also able to offer me an appt that worked with me work schedule

I have never experienced such a welcoming, professional, and personal veterinary service as with Loch Haven Veterinary Hospital. The facility is clean and beautiful with ample parking. Although my dog, Chanel, required vaccines and a blood draw, the staff were so loving that Chanel continued to actively socialize with them afterwards. Dr. Berger is amazing and Chanel loved her. I know that on our next visit, Chanel will be pulling me from her leash to try to get into the building!

The staff members obviously love animals. They take wonderful care of our dog.

They took good care of my kitty, and all the attendants and the doctor were very kind and friendly. The price was also less than I was expecting. Very good service.

Compassionate & attentive staff! Even with the holiday weekend & being busier than usual they were able to see my pup for a sudden eye issue. They explained every process & ensured his comfort. We are so thankful!

My favorite place to take my cat. The staff are all friendly and helpful and sweet. Have never had a bad experience thus far.

This place would be perfect if I could ever get an appointment. I took my dog here initially and really liked the staff and facilities everyone was very nice. Unfortunately my dog is old and does have health problems so when I called on them in our time of need I was hoping they could help us. On multiple occasions now they have been unable to book an appointment within 3 to 7 days. My dog was literally having rigors from an infection and they couldn’t get us in for a month! They were no help suggesting where else we might go. I get not being able to get us in right away but when it’s an infection where time is of the essence I would hope they would at least try and be helpful. I was wrong. I will be going somewhere else from now on. Long story short great for vaccines not great if you want someone to actually care for your pet through all stages of life.

I decided to change vets and wow this experience was so refreshing. I love that the room that Harley and i were taken to had no sterile table and that Vet actually got on the floor with Harley. The vet was knowledgeable friendly. I can’t remember the text name but she was so sweet super nice very thorough. I know it’s kind of silly but I loved that they loved Harley so much.