Econ River Animal Hospital Orlando, Florida

Dr. Jenkins is hands down the best veterinarian I’ve ever encountered. I have a super anxious larger dog that is so difficult. She saw how anxious he was before we even came inside and she approached his care completely different. We staged his treatment so it wasn’t overwhelming for him. He ended up getting his shots without even noticing , without the need of holding him down or upsetting him. I will not dare take my dog anywhere else! 10/10 experience! Thank you Dr. Jenkins and staff for taking such great care of my doggie ❤️.

Documentation in the chart does not mean communication with the owner (right hand vs left hand if you will and I will sleep well knowing that is a true statement for me). I believe this practice is money hungry and after 18yrs I’m leaving this practice and would not recommend them. In closing, I hope that Dr Lipari is enjoying retirement and doing well - she deserves it!

Veterinarian tech named Mia was the most helpful and kindest worker ever. Just picked up Debbie (pure pitbull) from her first annual treatments and will be back just because of her.

I've been going here for many years now my last visit made me search for a new vetfirst they charged 100 to my account with no idea how it got there after pushing the issue I know I didn't know have a balance owed they fixed the issue then I had to bring my do gin for a check up for flea meds _ heart worm protecting okay no problem they wait till I get done with visit to inform me they no longer carry the trifexsis I was there for I could use simpirica then before I leave I ask for the results of the heart worm test and they said they forgot to do it smh and diagnosis her with an ear infect and tell me I need itch meds antibiotics and a flush my dog had no issues with her ears I personally feel they are after your money I would not reccomend this ver office

I don't think you could make this office any better. Ryuzaki loves his doctor and his new girlfriend lol. She is really great with him and I wish she could always be his tech. The are all great w him but she really makes him calm and comfortable. People complain about the money when they offer a insurance plan that has saved us 1000s and it very cheap per month. Our doctor has never been rude or uncaring about my dog. Animal's do cost money to keep them healthy. We have never been charged for something that was not wrong in 4 years. We will continue to take him there.

I would not recommend this animal hospital to anyone. Due to their negligence, my cat Titus missed out on 6 days of critical treatment and ultimately he did not survive. May 11, 2021 we brought our cat here, as we have done in the past when he was sick. He was lethargic and his third eyelid was showing, which indicates illness. They took his blood and urine for testing, did an exam, and said they wanted to do x-rays but the x-ray machine was down. They said they would call us with the blood and urine test results and also call us to come back when the x-ray machine was working again. We came back a couple days later for the x-rays and asked to speak to a vet, as we never got the blood and urine test results back and our boy was still looking quite sick. They said that the vet who first did the exam on Titus on May 11 was on a rotation where they do not work at that location very often, but they do not let other vets examine a pet to keep it consistent with the same vet each time. That is a terrible policy, in my opinion, or the vet tech lied to us. My husband asked if they could please have someone just review the blood tests to see if anything major was off. They looked at the blood and urine tests but did not provide copies of them, and told him everything looked ok and that nothing was off. They would have the vet call us when he/she was finally available to review everything, including x-rays. I kept calling back each day to ask if I could speak to a vet as to why Titus was still sick and what was wrong with him. Each time I was told that the vet wasn't there and they would call me back. Finally, on May 17, I called again and they told us that Titus was in severe kidney failure and offered to hospitalize him. I immediately asked for his medical records to be sent to a different hospital and I admitted him to the different hospital, as I no longer trusted their care. When I finally got to see the blood test results, there were so many numbers that were off the charts (which they put in bold font, and an H or L next to it) that anyone, even a layman with no medical knowledge, could see that something was wrong with my cat. So either they lied to us and never initially looked at the labs when my husband asked, or they did and they are completely incompetent at reading labs. Either they are overwhelmed with their animal to staff/vet ratio (I notice they are moving to a new location being built close by), or the fact that they make you wait outside in your car due to COVID they are just forgetting their clients because they are not physically present in the building anymore (out of sight, out of mind). Either way, they are not giving the level of care that your furbaby deserves. They are negligent and I wouldn't be surprised if they have some lawsuits pending. Titus was left to suffer for 6 DAYS with kidney levels that would kill him, and I don't want to know how long they would have waited if I hadn't called and followed up so many times. Please do not make the same mistake I made simply because they are close to home. Take your precious furbabies elsewhere. It could cost them their life.

I just recently moved back to the area and returned to this vet office. Used to be the best in the area. Now, I won't be going back. Took my cat for weird breathing/wheezing noises. I wasn't allowed back (which my cat doesn't handle well) and when my cat hissed, they wanted to put her under for the exam. The vet was very dismissive of my concerns of putting her under unnecessarily, and basically said "Yeah, accidents happen" instead of offering any reassurance. The bill was also outrageous with things added I didn't want or need for my cat and when I started questioning things, she literally just decided she was done with the conversation and walked away when I still had questions. The front office staff were sweet but I found the vets to just be dismissive and rude. Poor communication, vet was late for my follow up appointment, and they had me medicate my cat for an exam that didn't happen and still tried to charge me for it. Felt like they thought every visit was an inconvenience. Changed vets and actually made progress with my cat's health with vets that listen and communicate.

Econ river hospital does not care for your pet once you leave the premise. They reply to every single good review but none of the bad ones. They only replied since I left this blank initially. They haven't replied to my Wife's review which was posted sooner than this one. We brought our cat in and they never called us back with blood results results we had to call multiple times and they would do their best to promise and get you off the phone once they have your money. They only called us once and that was to tell us that the xray machine was operable so that they can take more of our money without giving care. Our cat had multiple blood levels off the charts (creatinine for instance was over 13, >5 is stage 4 failure) showing he was in deep kidney failure. From their neglect to do what we paid them to do our cat had to wait 6 additional days with toxic levels in his blood till they finally got tired of us calling to have someone review the results. He ultimately didn't make it no thanks to this "Hospital". With our cat having levels that high for so long till he got real medical attention it drained him of both his energy and his odds to at least have a few more years with us. He was only 10. If you care for your pet take them somewhere else it could save their life. I'm sure the staff really cares about the animals but the business doesn't as "policy" was always cited as to why another doctor who was in couldn't review the tests that the doctor that saw our cat initially ordered.

I just took my new puppy for his first vet check up, they took him to the back without me leaving me outside. Proceeded to tel me that my concerns about my dog having a cold were without reason as he didn't have a runny nose, even though he has mucus and snot all dried up on his nose and coat. Never coming back going to my other dogs vet from now on. Would not recommend do to vets negligence.

Alex is kind, considerate, and very professional. Truly cares about animals .

This is an amazing hospital. The only and I mean only hospital I would trust my pets with.

So tell me, how is it safer to have multiple vet assistants & the veterinarian putting their faces in car windows, less than 3 feet apart from customers, than to just let them in the office with a mask? This whole business of handing pets over & making people wait in their cars just creates confusion. I felt helpless as my pets were inside & I was being handed all kinds of paperwork to sign with "packages" of services. Blood was drawn on my dog, after I repeatedly said he had just gotten blood work 6 months ago, & provided records. I was told it was on the paperwork they gave me. Again, part of the "package". I was told my cat should wait a month for her rabies vaccine - till it had been a year. I was told if I brought her back at the end of April, she could get a 3 year vaccine. Then they gave her a 1 year vaccine anyway! I was told they were training new vet assistants, so I had to deal with all these different people & had no control over who was handling my pets & what was done with them. The whole experience was horrible. Took an hour & a half, with me sitting in a hot car. Ended up paying them almost $600 after I refused to pay for the unnecessary blood work. Totally stressful & confusing!

Excellent staff. Been with them Many years for Shots and 1 surgery. Always professional and prompt.

My dog was in critical condition due to severe dehydration, he was lethargic and terribly sick. We were referred to this hospital by our usual vet because it was discovered that my dog had a foreign substance in his stomach and needed surgery right away and our vet didn't have an anesthesiologist in their office. They told me they would let this hospital know we were coming as his condition is critical and needed immediate attention. Once we arrived we let them know we were there in hopes of them rushing to my dogs aid, only to have to wait over an hour for them to finally come out and get my critically ill dog. This was of course after they made me make $1000 deposit by phone and the vet coming out and talk to me in the most unsympethetic and unprofessional way making me feel like my dog had no hope because he was so ill, and yet they still wait before bringing him in for the care he needed desperately. By the time they finally got him in the hospital, it was too late. He died before they could even attempt the surgery he so desperately needed. This hospital neglected to provide the immediate care my dog needed. They were more concerned with getting their deposit. They could have at least brought him in right away to start IV, they waited too long and my dog died because of it. We are completely heartbroken and livid at the care, or lack of, that was received by this hospital. My dog was only 9 months old, healthy and happy until this tragic experience.

Our dog was treated like family and attended to quickly for a prolapsed urethra. They gave us a referral to a surgeon and their recommendation was fantastic. Thank you Dr. Mole for your care and attention to our puppy.

I brought my 2 cats in a few days ago. The whole visit took almost 2.5 hours and my original concerns about my cats were never really addressed. They saw each cat in the office while I waited in the car (which I understand because of the pandemic). Then the tech brought out an estimate of what it would cost to do everything they wanted to do: over $1100. They wanted to do $600 worth of things to my one cat who wasn’t even sick. After I talked them down to $550 and the visit was complete, I came home and researched what they were suggesting for my pets. Most of what they suggested was not even Relevant to what my pets needed. The tech never fully explained what the drugs were for and was quite short with me when I asked questions. The vet was nice and still never fully addressed my concerns. They were instead just fear mongering and trying to make my bill as high as possible. I will not go back. It takes a lot for me to write a negative review because I know how important reviews are now and I just couldn’t let this pass. If money is no object to you for the care of you’re pets, you will blindly follow what doctors say and you would like to do unnecessary tests and treatments then this might be the place for you.

I'm just sitting here for my third or forth emergency appointment in 2 years, every single time they've made space for my animals. Every single time they've been professional when I was falling apart. They've worked with me on pricing, and have never judged me for delicing treatments I couldn't afford at the time. Much better management now that Dr. Lapardi has moved on.

Real friendly. My dog likes them.

Best Dr in the world very good Dr

We had to put our 16 year old Dog Down and they were very kind and understanding how we felt about having to do it. Very Sympathetic. Plus sent is a Wonderful Sweet Sympathy Post card with seeds for memorable flowers to look at, to remember Gator

I have a poodle who has been a member of my family for 13.5 years and recently he got very sick. Another animal Vet in Orlando, was just taking us along for a ride for money while my poodle was slowly dying. Finally after 2.weeks of suffering under the care of the other Vet, I googled and found Econ River who was able to get us in within 24hrs. They saved my pet's life. Come to find out he was diabetic and very, very sick. For 2 days, they hospitalized him during the day and allowed me to bring him home at night. Their treatment, knowledge, professionalism was priceless. They also educated me and my family on how to care for him going forward. I recommend them to anyone who is looking for someone to care for their pet whom they love and cherish like a family member.

We are known as "Asia's parents". Lol We LOVE, LOVE, LOVE Dr. Harris and her staff. They have gone above and beyond to help our fur babies. Our little girl is a frequent flyer at Econ River. My husband and I rescued her with some small issues, but every time, they have received us with a smile on their faces and treated our baby like a princess (which she is ????‍♀️). Today, we found a lost doggie, brought him in, and he was also treated like a king. Dr. Harris, Melody, Delila... Honestly, everyone, we THANK YOU for your hard work and love of the field. ❤❤❤

Be aware, by no means let them take your pet without you. Always be with your pet when they are getting vaccines. All this time they have put vaccines in the same spot and the last booster my dog had a side effect leaving him bald in one side, when I told them it happened 2 hrs after the vaccine was administered, they lied and said it was not given in the spot he is irritated. All this time I see them put all the vaccines in the same area and it so happens that this booster was not, although the first one was because they came to my car and did it. Before the virus I saw it too, but the only time they take him away without my presence they change the story. I dont appreciate dishonesty and lies. Its my dog and I know he didn't have that until 2hrs after the vaccine was administered. Even another vet told me that and this place denies it. Dont trust them. Just be honest and admit it was a side effect from the vaccine and attend your responsibilities. Just because you lied I will post this message.

Everyone is great but a big shoutout to Sarah at the front desk, she is always so attentive, professional and overall made my visit 10x better. Great Vet!

Brought my cat Harley here, unfortunately he was so sick that he couldn't be saved. The Dr and tech that were helping me were super friendly, caring, and tried everything they could to help me to save him. It was in best interest to put him down, but everyone made the process a lot easier to deal with. I can't thank the staff enough for actually caring about the animals they treat. Will definitely be bringing my other cats to them for all my vet needs

They really care about my dog. Always attentive and kind.

My husband and I have been going to the Seminole Animal Hospital location of this office for all of our pets for the past 4 years. We recently moved, and had no reservations about trying the Econ River Animal Hospital location. So far we have had 3 visits. The first one was fine, the second one wasn't great, but the one that we experienced today will definitely be our last. 2/3 of these visits have taken place since the stay at home order, so we knew that they would be challenging. Most of the communication is done over the phone, as you are not allowed inside - totally understandable. That being said, between these two appointments we have spent over $700 and are so frustrated that we came out feeling confused and not at all heard. For the third visit, taking place today, my husband took our cat in for what we thought might be allergies or a respiratory infection. Our cat also has chronic constipation that needs a prescription food, so we wanted to get that taken care of as well. Two hours and over $400 later (with multiple misquotes on the prices) we have walked away with medication and 3 different kinds of prescription food (the one for constipation being the one we pushed for, but they didn't seem concerned about getting it to us despite the emphasis we put on needing it) and absolutely zero idea what to do with them. My husband talked to at least 3 different people, but was not able to get clarification on half of the decisions being made or why. When he asked to speak to the vet, it was made clear that she went on break during the middle of this two hour appointment, leaving us without any idea how to move forward except to buy all of this stuff and hope for the best. I truly appreciate providers staying open to be there to care for our animals, but I'm devastated at the quality of our experience today. As a teacher I am working around the clock for my families right now, and I couldn't imagine leaving them high and dry the way that we feel by this.

Patient with the Fur baby.

I brought my dog in today in critical condition. Their sister office called before i even arrived and made them aware of my dogs condition. They made me wait an hour before even bringing my dog in as he is in critical condition and obviously suffering. The head doctor was very unprofessional. My dog passed away before they could even perform surgery due to his complications. When calling me with the news the doctor was very rude and inconsiderate. He immediately began talking about how much everything will be and how they would not refund my $1000 down payment even though they did not even perform the surgery. Don't waist your time or money on this place. They are the reason my dog passed away.

Everyone from front desk staff to the Techs and doctors are just always very caring and helpful. You really do feel like family when taking your pets there. They have been with us And helped us the good and bad times. I’m grateful to them for all they do. I highly recommend them ????