Bark Avenue Pet Resort Jacksonville, Florida

Love Bark Avenue! We drop our little guy off multiple times a week for daycare and he always enjoys it. Scheduling boarding is easy also and affordable.

The website states you can tour the facility seven days a week between 11-2 with no appointment. So I walk in there at 12:30 to this guy sitting at the desk that is just rude and unprofessional….stating that there was no tours on the weekends even though the website states differently…then to top it off there was a dog behind the counter with him witch he smacked on the nose because he barked and he told the dog to shut up! He was VERY unprofessional…at this point I walked out and I will choose a different place to take my dogs to I can only imagine how they get treated when no one’s around.

I am super disappointed in the boarding policies of this neat place. I've had my dog there for daycare before and its a nice place with a dog splash pool and plenty of yard space. So when we needed to board I thought this would be a good choice. When I called to book, I was told my dog would get 2 30 minute play sessions each day. I also requested a bath for pickup on Sunday which he told me would be fine and he scheduled it. Fast forward 3 days later, I show up and just started asking about the play time and how much it is for more than the 2 30 minutes sessions. She told me that they no longer do the 2 30 minute session and to add on daycare it is 25 and for 30 min its 15 extra. Then I asked her to make sure the bath was scheduled and she said they don't do baths on the weekend. I was given so much wrong information when I called to book and likely would have chosen another Kennel if I had known that on top of the 42.00 I pay per night (they recently raised their prices too) I have to pay an extra 25 just to let her play. So bummed. I wanted this closer location to be a win for me. Update: They saw my review and called me promptly to apologize and they remedied the situation which is commendable. Review updated.

Both dogs REEKED of urine. Was supposed to have one dog brushed multiple times and instead he came home with Matts so bad, the only choice is to shave him.

We have an 8 year old Mastiff that has never stayed away from home. We have been visiting Bark Avenue recently and the experiences have been excellent! I first stopped by during the timed hours and received a tour of the wonderful facility - very clean and nice. Zeus has been enjoying his day care visits this week and the staff have been outstanding! Thank you for taking such great care of my baby.

Hey man, this place is very nice! Very cool! I like it! My dog loves the socialism and communing with other dogs!! Communism is very important to my puppy and she is very well taken care of. Best bang for buck pet resort in the market!! Ask for Nyal!!!

Great staff! They really love pets !

These guys were able to take my dogs at a last moments notice and for that I'm super grateful. Their office staff were also nice. My dogs did smell like straight up urine when i picked them up though which is gross. Also when i picked them up i was charged a higher price than quoted. They also asked if i was a first responder for a discount at checkout. I replied with yes im a nurse. And they said that didn't count. Since when is a nurse not a first responder? We literally keep people alive and take care of sick people all day but ok....

Nice place and nice professional staff

They give special treatment and go the extra mile

My dogs love this place

I would rate Bark Avenue a 10+ if possible. The staff is great, and their groomer, Kim, is phenomenal. I've been fortunate to have been associated with Bark Avenue. as well as with Kim, for many years. None better!

Everything was perfect, Excellent service.

My dog loves Bark Avenue!

We have been Barks Avenue customers for many years. I really can't say enough wonderful things about the owner Ty and his above and beyond customer service. Barks Avenue is hands down the BEST facility I have ever brought my dogs too. I wouldn't recommend anywhere else to go. Not only does the owner instill excellent customer service his staff does too. We feel every time we drop our fur babies off at Barks well it's a luxury stay vacation for them. We love Barks Avenue and the staff .

My dog loves this place and the workers always seem to remember her name.

Love how they treat my dog and very clean and professional.

Wonderful staff and facilities we've always been satisfied with Sara and her staff, I would never hesitate to recommend Bark Ave...100%

It's not just me but our dog Colt loves it too!

Clean and friendly. Always available

My fur baby loves Sarah and Zeppelin. I love the pet friendly culture and cleanliness of the play area.

My dog, now 5, has been going here since he was a few months old. The minute he had all of his shots I sent him off with the neighbors dog to play. I was really worried about the concept of daycare given that my puppy was a bottle fed foster with some issues. He had bad separation anxiety but after a few months of going, we would go inside and he would leave me in the dust. The staff here are phenomenal. They truly show they care about your dog. I even started using the grooming service, again nervous because he bit the first groomer. He did extremely well here and the groomer said she has no issues whatsoever with him. Highly recommend this doggie daycare!

I boarded my dog here last year and when we picked him up we were greeted with a "who are you here to pickup" no smile, no hello or thank you or sorr_ for waiting (she was on a call). A man brings my dog up front sits food on counter and hands me leash, he doesn't say anything to us nor did he interact with my dog. I said ok thanks have a good day as I was leaving and received no response. Your in a business to care for pets when they're not home. It seemed like a bad business transaction. So here I am again researching where I can board my dog...

Outstanding customer service and well ran operation. Our dog hated to leave. The facility is spotless ans smells great for caring for pets. The boarding spaces are great and they offer live feed for those who are weary. The staff was so kind and accomodating. My dog will forever be boarded here.

They treat our dogs just like family here. Definitely our go to daycare when we have to leave town or have an event at our home!

Owner stands behind his business.

We are so happy that we found this boarding place for our pup. It is exactly what we were hoping for when we moved down here from Pittsburgh. With the indoor/outdoor kennels and play time with the other dogs, it’s the best of setup I could imagine. Our cocker spaniel, Tate, spent his first night here earlier this week, and he seemed to love it. The kennel even gave him a free night stay after letting us tour the facility last week. It definitely put my mind at ease knowing where he was going to be kept while we left him in a new place overnight. They even allowed us to bring in some of his items from home to make his stay more comfortable. I appreciate how accommodating they are, and look forward to returning for another visit. Everyone we have encountered there has been super friendly, and I have no doubt that he was well cared for after our tour guide answered all of our questions and treated the other pups with love. We are thrilled to know he will have a safe and secure place to go whenever we leave town :).

Just want to thank the Bark Avenue staff for their professionalism. They took very good of Shadow. I definitely recommend Bark Avenue if you are looking to board your pet. Good not be in better hands. Kevin

They take wonderful care of my baby Winston. The staff is very knowledgeable, hands on and very pleasant.

Very nice facilities and friendly staff. Never had any problems with last minute reservations, they always will make it happen. I was a little underwhelmed with the grooming.