Cassio Pet Resort & Training Center Newtown, Connecticut

Always treat my dog as if it was there own. Quality grooming and boarding. Highly recommended

Sophie always looks forward to her vacations at Cassio and smells and looks wonderful when we pick her up! She is old and they take very good care of her, we don’t worry when she is there!

Our new puppy was enrolled in the puppy and the obedience classes, and we both learned so much. She was also boarded at Cassio for the first time, the staff loved her, she was well taken care of.

We love taking our girls to Cassio. We have been going there for years. We currently have a Morkie and Llasa-poo and both love it. It is a joy to see them running in when we drop them off.

My dogs have always been well cared for and happy (enough) to go there.

*if you value professionalism and basic respect, this is NOT the place for you and your fur friend. I reallt wanted to like this place based off the reviews alone. When I called, I was treated professionally by the women who picked up, I was transferred to the owner, who is the person I had a terrible experience with. I got off the phone almost in tears. I felt like I was just verbally attacked by someone who never met me, here I am, reaching out for help for me and my pup, and I’m getting scolded, a 4th of July speech/lecture on puppy food, mind you I didn’t call or mention anything about puppy food. My dog is getting just fine and healthy. Going on and on, scolding me, I felt belittled after our conversation and not confident in my abilities to train my pup even more. I am a new owner and was just looking for some proper guidance. I feel this women was not respectful. At first I did not realize I was speaking with the owner. I called back to complain about how I was treated only to realize, she was the owner and I was dumbfounded at the service she provided. I asked the employee I was on the phone with if that was normal, does she speak like that to everyone and apparently she does! How embarrassing. I hope she pays her employees well!! They sure do deserve it. EDIT: to respond to the women, that is not all accurate and I think you know that. I am Very surprised at your “professionalism” I also did not have the Great Dane for one day, you are being very dramatic in my opinion. I never once said one day. Try a whole week and a half, and yes I am a first time owner, everyone starts somewhere, I was inquiring about a boarding/training school, I have the money, and a car to get there, I didn’t think driving an hour was so terrible, even if she wasn’t able to get seen right away, I still at least wanted to know more information on it! I tried calling around, and landed there, never again. Also, food was mentioned because you brought it up, I just wanted to know if you guys had classes open, and what are the prices and how to sign up, if I even can! the fact that you are replying, and not telling the whole truth concerns me. You must be good at what you do because your service otherwise is awful, I have never been treated in such a way at an establishment before, and then to hear that I was in almost in tears afterwards with no apology is very telling. The better business bureau will be hearing from me.

Very Reiable good price nice and friendly help,overall nice place to bring your pet,brought our dogs there for years, lost our Shepherd a few years ago finally got a new puppy and if we need to board her , we definitely will use Cassio Pet Resort & Training

I just moved to the area. Cassio was recommended by the vet. Called them up. Was able to being my dog in for a trial run (overnight). She did great! I was leaving for my trip on a Thursday morning. Monday night I had to being her to the emergency vet (NOT related to her being there overnight the week before). The staff at cassio was more than willing to give her her medicine for the duration of her time there. I was worried that they wouldn't be able to give her meds. I left her for the duration of my time away (about 4+1/2 days). They were all wonderful ! When it came time to pay, I was expecting a much larger bill than what it came to. So, I was pleasantly surprised. I would definitely take my dog there again!

Barn hunt trial was a lot of fun!!!?

We took our dog for a grooming at Cassio and our pup came back not only looking horrific but the dewclaw was also clipped off. The groomer did not mention anything which is shocking since it would be hard to miss something like this. We had to schedule a procedure to get the rest of the dewclaw removed due to the accident. The owner also refused to provide a refund saying the dog was technically "groomed". If you look at the pictures, you could see the terrible cut. We are shocked and disappointed to see the treatment here. DO NOT RECOMMEND.

Friendly staff and great service

Great training facility with both inside and outside areas

Good service. They are highly attentive to detail and they pay special attention to their four-legged clients. I feel confident leaving my dogs here. I drive way out of my way to use them as a boarding kennel.

Great facility to board my kitties :) Great service and great staff.

Although there are several boarding facilities much closer to us, we always board our two dogs at Cassio kennels 35 minutes away. Cassio is consistently great with our pets, and both luc and Kobe walk in like they own the place. The caregivers there are truly caring and remember the dogs from visit to visit. They are also very attentive to their dietary needs and follow through with any special directions. Highly recommend!

We have used Cassio for many years now and we love them. Our dog Sasha is always welcome with open arms and feels right at home when she's there. She's 15 years old so boarding an older dog is tough, you have to feel comfortable with who you kennel with and we 100% do. The price is very affordable for the area. This is also the only place I trust to cut my dog's nails.

Great place. Family run and great care is taken.

Appears clean in relation to other pet "resorts". My dog always seems to like being dropped off as much as he likes to leave at the end of the week. Staff are friendly and professional. Grooming as an addition is nice. My dog appears as if he had a real spa day - clean and groomed.

A safe and convenient place to board your furry friends. Keep in mind, cash and check only.

We recently moved back to New England and needed a kennel for the weekend and this place had decent reviews so we tried it out. First off, if you just want a basic review/recommendation I would strongly advise looking elsewhere. If you want to know why, read on. We were going to pick our dog up Sunday evening but since we were driving back from out of state we realized it'd be later than expected when we got back and we had to pay for an extra day since we didn't get him before noon anyway so we called to ask if they had room for him to stay until Monday and if they could use some of their food for him if his ran out. They said that was fine so I picked him up around 11:15 Monday morning. Actually, I tried to then and had to leave to get more cash because I never have over a 100 in cash on me and never carry checks since nowhere else I go to requires them. So once I got cash from an ATM nearby I got my dog who appeared fine but unfortunately very energetic. At this point I noticed how much dog food was in the bag I left and it seemed like a lot since I had measured out his food and only left an extra cup which should have been used that extra night he spent. I asked about this and the receptionist said they don't feed them the morning they leave to avoid them getting sick in the car. I feel like this should be a policy done by request only since if your dog is used to being fed at 7 or 8 am and has to wait several hours extra without you knowing they would likely feel much worse. Our has in past vomited due to not eating within an hour or two of when he is used to eating. So essentially I have no idea if my dog was given kennel food unnecessarily (which would usually bother his digestion due to a sudden change and I try to avoid) or if they entirely forgot to feed him a few times. He should not have had extra food left and there were 3 and a half cups, which is over a full day's worth of food for him, when I picked him up. So to summarize: Pros: -reasonable prices -dog came back uninjured -they did not lose his toys or him (these are basics but I'm trying to acknowledge pros) Cons: -had to make a special trip to that area to show vet records unlike any other kennel we have used before -strange pickup hours which vary from business office hours -only accept cash or check even for large payments -very inconsistent customer service -humans are around for less of the day than I am used to with other kennels, including one I worked at myself -not able to play with other dogs so my dog came back antsy and energetic instead of tired like is usually nice after a kennel trip -my dog either was given the kennel's food or was not fed part of his stay - luckily he is physically fine from this but it makes me feel bad that be may have felt ill and if someone's dog required special food or had food allergies it could be a major problem and at the least your dog will be hungry the pickup day until you are able to get them and bring them home and feed them The kennel may respond to this as they have to other reviews but to that I merely say there is nothing they can say that would fix any of these things, they are either inconvenient business practices or things they can't guarantee to me, such as what my dog was fed. I care too much about my dog to leave him somewhere I can't trust and I would recommend any other pet owner that cares about theirs look elsewhere for boarding as well.

First time we have gone and if my dogs could talk I would think they would have told me they had an awesome time! The reason I feel that is they were sound asleep by 8pm..that is not normal :)

Should be criminal! - these people did not give my dog his eye medicine, despite the fact that they had it in writing and I went over it with them again on the phone. When I picked him up, he couldn't even open his eyes and was walking into things. According to his doctor, he ended up with corneal abrasions from rubbing his dry and itchy eyes (this is what the medicines were FOR). He had to go on two more specialized eye drops, pain medication, antibiotics, and had to wear an E collar for two weeks. Hundreds of dollars, and a lot of unnecessary pain, later we are sorely wishing we had made a better choice. Don't trust these people with your pet.