Pieper Olson Veterinary Hospital Middletown, Connecticut

They are wonderful, staff is great and I find them very reasonable and price. They seem to really care about your pets

This Veterinary hospital provides good care for our dog. The staff are knowledgeable. As within in the profession we have to remember there is a considerable amount of trial and error in diagnosing the problem and finding what will work. Each time one returns there is always a sizeable bill as with most vets. There is usually a wait to be seen but the plus is they are an emergency room so you can go without an appointment. One should plan for multiple hours. First you pull into the lot and dial the number posted on the signs. Each parking spot has the instructions. An attendant answers the call and does a basic screen. Then you wait for them to call you back, and they are likely to rehash the issues why you are there again. This has usually been about an hour. Then they meet you outside to bring the pet inside. This may be new since covid, anyway it's how it worked the several trips we have made. Then they do the diagnostics based on the intake interviews. This has usually taken an hour or two depending on what is being done. They will get back to you while you wait in your car. If there are updates or choices you will get a call. Once they kept our pet overnight so we went home. Other times they are ready to move to checkout. They will tell you the meds you will receive and take your payment. There is the final wait as they do the checkout and prepare your pet to go home. This is about 40 mins in our experience. They will bring the pet and instructions and meds out and meet you at the door. They have been helpful with lifting our large dog into the car. Most visits took 3 to 4 hours total counting from arrival to departure. We do notice cars from out of state so I guess they are fairly reputable. They seem to operate similarly to Tufts Medical School I Grafton MA which I have also used. Overall I have been pretty satisfied with the care. One always hopes to get the diagnosis right the first time but it's understandable there is some level.of trial and error and need for follow up. The pricesxare expensive but I think pretty much what you would expect. There is the waiting which is difficult but again this is how these things go, and it is the advantage of urgent care. So it is a great service to have and we will be likely to continue to use this location for care of our pets.

Dr. March is great and really cares for his furry and people patients. He takes time to explain issues and potential treatment plans. All the staff is very helpful and friendly. Dr. March's responsiveness and expertise is second to none.

I picked up a prescription for my dog but the pills were too tiny for me to cut them in half. I brought them back to the office and they split all the pills for me. Great service.

Had to put down our family friend, Derek. A completely stressful and draining day. The doctor and staff handled every completely.Excellent services.!!!!

We had to wait in parking lot, but communications were great. We were told it would be 2-3 hrs. We knew what to expect.

Awesome medications for my dog. Healed him quickly

The best! We've been coming here for years after trials and tribulations with several other vets. After finding Pieper, we won't take our fur babies anywhere else!

Kind. Caring. I cannot say enough good about these angels.

Hugely expensive for very simple tests. Makes responsible pet ownership almost impossible for the average joe ???? that being said they also have the best equipment around .... made another visit a few weeks back as my dog had gotton into a fight with another dog and my girl had a huge gash on her leg so off to the emergency room we went thinking 6 or 7 stitches , locked in a cage for 5 and a half hours and when they finally called me all they said was its been open too long and they couldn't stitch it up ???? so so soo disappointed as not only will she have a bad scar but also I had to pay the emergency visit $ + whatever else they billed me for ..... I will be avoiding piper from now on ... ????

Worth the ride from Manchester they listen to what you have to say about your pet and render the best care

The staff was very nice and made the process easier by providing us with enough time to properly say goodbye to our family member before he was off to his new home in heaven!

This is a high end specialty hospital, but if your pet is in trouble, you couldn't be in better hands.

Pieper has been a godsend. My cat had an ultrasound at another vet and the suspected GI lymphoma. He hasn’t been eating or drinking anything, so I’ve brought him down to Pieper since the closer emergency vet to us couldn’t take him in. The entire staff at Pieper has been phenomenal. I brought him down two nights in a row and they were always prompt and kind. They helped get him other medications to take and took excellent care of him. Plus they communicated with my primary vet instantly. I owe everyone at Pieper for helping keep my cat healthy!

They were soooo awesome ER with in 10 min we were in.. It was the best ever.. Thank you ????

Everyone was very nice. The doctor explained everything very clearly. Very grateful for their service.

I just have to start by saying Whitney Phipps was fantastic during the whole process. My dog broke his leg and i was referred from another hospital to go here for the surgery. Whitney was so communicative and fantastic at explaining every part of the process. I really felt like my dog was in good hands. She made me feel comfortable about an awful situation. They kept him for a few days after the surgery to monitor an infection and she sent me photos of him which was so great since i missed him like crazy. Every question i had she made sure to answer. It’s been 9 weeks since his surgery and he’s back to normal. They did a follow up appointment and agreed he was healing excellently. I only give 4 stars because I had to make multiple phone calls to the front desk who weren’t the most reliable. They were supposed to send my primary vet his medical records and i had to call them 3 times about it. Finally once my vet received the paperwork, it was not clear it was for my dog. There was no hospital or pets name included in the email.

This is the place to take your cat or dog for any emergency. They will take care of your pet but get ready with your wallet. Also wants your pet is admitted you cannot call and get through. You will have to wait until they call you. So stay by the phone and make sure you have a good signal. I am very glad our cat has survived so far. There aren't very many choices for emergency hospitals around here. They will take an emergency case anytime of the day or night. We went to a regular vet first and they did some diagnostics and referred us to the hospital for immediate surgery. Thank you to dr. Michael and the staff at powder ridge veterinary hospital. And thank you to the staff at pieper memorial veterinary hospital.

Never take your pets to them, all they care about is money, they will not help you out in any way, if they end up killing your pet and they admit it was their fault they still charge you the full amount, its happened to so many people I know, place should be shut down

Would go no where else. I have been with them for over 20 years. Multiple locations and great staff.

Please send your animal's somewhere else. They miss diagnosed my mother's dog. Said it was heart problem when it was only a bad ear infection. Also I was in there one time near emergency side and they leave your animals in poor conditions!!!! One dog was in a cone and they left vomit inside cone!! That made me feel very upset!!! Many girls stand around in the back and don't care for your animals. I can go on and on about this place!! They also gave my dog antibiotic made him very sick that he didn't even need!!!! When I went to another veterinary he was misdiagnosed didn't need them !! Please beware of this place they will not take care of your pet well !!!!!!!

My dog recently fell off some stairs and has a slipped disk.They took him in right away and did everything possible. Gave me meds with refills. Felt good knowing they truly care. Not to mention coming from Springfield Ma.

This place One of the nicest places I ever dealt with they were totally totally totally awesome with everything. When my dog got sick I went to a West Hartford 24 hour Veterinarian that I think was the worst mistake I did. When he passed away that night I contacted this place and they were so good I wish I went there the 1st place I would highly recommend this place for everybody.

LOVE this place ! I have a new puppy and he didn’t even know he had shots given. They distracted him so well and he loved it. His tail never stopped wagging!

I called to schedule an appointment and the receptionist was very rude. I was simply searching for an exotic specialist for routine care and her attitude was ATROCIOUS!

The staff is excellent. Very caring.

Very happy that I went to pieper to take my chihuahua diva for a moment I thought I was going to lose her but thanks.the staff and the neurology doctor Jennifer Perkins found what was happening with diva.shes doing better. And a 2 weeks we going to see her again.god bless you all.

AVOID AVOID AVOID AVOID AVOID AVOID. WE SHOWED UP WITH A DOG WITH A DISLOCATED LEG AND THEY TURNED US AWAY BECAUSE THEY SAID IT WASN' EMERGENCY AND THEY ARE UNDER STAFFED. THEY SAID OUR DOG ISN'T DYING SO THEY WERE NOT GOING TO SEE HER. THEY ASKED IF WE HAD AN APPOINTMENT FOR THE EMERGENCY. MEA WHILE THERE WERE OTHER PEOPLE THERE FOR. ChECK UPS, CHECK UPS!!!! WHEN WE ASKED WHY CAN THEY SEE PATIENTS FOR CHECK UP AND NOT EMERGENCY THEY SAID "WELL THEY HAVE APPOINTMENTS" THIS IS SUPPOSEDLY AN EMERGENCY CLINIC THAT 3 OTHER VETS TOLD US TO GO TO IMMEDIATELY. EwWE WILL NEVER COME BACK AND WE'LL TELL EVERYONE WE KNOW HOW PPOR THIS PLACE IS. AVOID AVOID AVOID

This place is understaffed and horribly unprofessional. Our dog was paralyzed and they asked us "Is he still breathing?" And we said "yes" they told us that it's not an emergency, that unless the dog is actually dying they can't see it. This was the most horrific experience. Absolutely never come here.It's supposed to be an emergency hospital but you need an appointment or you won't be seen? Who plans for an emergency what the hell is wrong with these people?

I brought my kitty here to be treated for feline hyperthyroidism,everything went great Ron is the intake technician he's kind,compassionate and understanding to your pets needs things went very smoothly.Thank you Pieper Olson Veterinary for helping by beautiful boy Timmy.