Sano Hospital For Animals Conifer, Colorado

Dr. Palomini and his staff are all AWESOME. I take all four of my animals there and have never had a poor experience. They are all very sweet and loving with the animals. I received concise, clear and professional advice about the most reasonable or best courses of action. I had one pup with a full TPLO surgery that went smashingly. I received very clear care instructions with consistent check ups from the office calling to see how she was. Another senior dog of mine had 26 teeth extracted with no issues. I would absolutely recommend SANO. Loving, friendly, safe and efficient!

Dr. Palmini and has tech Amy were amazing with my sick dog. They helped me find a treatment plan I could afford. I believe they truly care for animals and show genuine compassion for the animal’s humans. I will never go to another veterinarian moving forward. I literally cannot thank them enough.

This place is amazing. My vet in the city is too busy. I can always get my pup into the this place the day I call.

Great staff great service .

Dr. Palmini and his staff are great. We have been taking our 3 cats and 2 German Shepherds to Sano for a few years now. Dr. P is very compassionate, he is the only vet we have ever had that calls us to check in when we have a pet with an issue. The clinic is very clean, their fees don't cause second mortgages, scheduling is easy, the staff is outstanding.

I love the staff and the doctor here! We are going thru the process of our little Luna, she has lymphoma . They take the best care of her! And whenever Kloey goes crazy on the rocks and rips a nail, the office is able to take care of her effortlessly.

you guys have taken such good care of my cat, your the only place I'll take him

Best vet in the area. They treat me and my dog great!

Always kind and genuine about caring for my dogs since they were puppies.

We went to Sano for almost 15 years, prior to the name change. It was wonderful for most of those years. When we decided to make a switch earlier this year it was due to some particularly egregious missteps on behalf of Dr. Palmini and a previous vet who is no longer there. I had opted not to update my review largely because I was friendly with some of the staff and didn't want to alienate them. In fact, when we decided to make the change, I had expressed my reasons to one staff member in particular, and she'd assured me that there were no hard feelings, that she understood and that if we ever needed anything, if there was an emergency or any sort of issue that arose, we should just call. Well, due to an unexpected family emergency, we needed a tech appointment, and unfortunately our new vet simply doesn't have anything. So I called, and the same staff member who said that, who has always been extremely friendly and nice was, well... not. I was extremely taken aback by the attitude shift and do not understand it, but since the bridges are burned, I am sharing the story. Our dog was dx'd with heartworm in 2020. In his annual exam the year earlier the former vet had failed to test him, and it was not caught by anyone (and believe me, I include myself in this and have beaten myself up plenty over it) else that she had failed to do this. He's a rescue from Texas and almost certainly was infected right before he was brought to CO because in TX he had tested negative. At the time, Dr. Palmini told us that it was a "faint" positive, and recommended the conservative approach of just putting him on Heartguard and retesting him in 6 months. To be clear, this does NOT meet the guidelines for heartworm treatment that have been established by the American Heartworm Society, nor do the vast majority of vets believe this "conservative" approach actually works. Six months later he was still positive, but Dr. Palmini insisted on continuing this approach. Since not long after we adopted him, he'd had a habit of coughing seemingly randomly. I began to get concerned by this, and in December Sano did a chest x-ray. We were told there was no damage to his heart (our current vet does not agree with that assessment) from the heartworm, and left hanging on some follow up questions I had for over a month. It was right before Christmas, and I was trying desperately to be patient, but I finally reached a breaking point when I called in January (after 3 weeks) and was told by a different staff member I'd get called back that day. I didn't. I scheduled an appointment with a new vet, and in the time it took to get him in there I STILL hadn't gotten a call back. This after almost 15 years, 3 different dogs and plenty of visits... despite the high rate of staff turnover, we stuck around. So it was exceptionally disappointing, but also alarming because heartworm is EXTREMELY serious and you do NOT want to go through the treatment protocol we just endured for months. It's expensive, it's very emotionally taxing on both the humans and the dog and it can even be potentially fatal if you don't follow the exercise restrictions precisely (but heartworm is an early and painful death sentence, so there's no win there). Last we were there, Dr. Palmini was still not recommending regular preventative, but honestly this should be the standard protocol now. There are a lot of rescues coming in from other states where heartworm IS endemic, and when you add the changing climate to that, it's likely that heartworm will become a bigger issue in the future. I didn't want to burn bridges... especially after 15 years. But honestly, I simply no longer trust Sano (or at least Dr. Palmini), and after the unexpected rudeness I experienced today from someone who has always been so nice, I'm just over it. I would prefer to share our experience now, and hopefully spare someone else a problem that might be major.

I was with Sanos for 5-6 years. One of my dogs had a problem with his paw. It took 3 surgeries that basically crippled my dog and sent him down an unhealthy path. He couldn't walk without a limp.. eventually he died of a heart attack. Right before Potter died, I went into Sanos to see if he was ok(he had suffered seizures and it appeared he had had a heart attack). Despite my detailed description of what was going on, they sent me home and told me he was not having heart attacks. On my way home, my dog Potter died of a heart attack. The doctor told me he would pay for the cremation fees. That didn't help with the poor care they provided.

Excellent Vet! Highly recommend. Staff is super helpful

Super caring animal hospital and the vet there is such a wonderful doc. They have always taken care of our dogs and do a great job.

Dr. Palomini and his staff are incredible people, as well as professionals. My pets as well as myself ALWAYS feel valued, appreciated and heard. They are absolutely the BEST Vet. Clinic I have ever take my animals to. Thank you!

Love the hearts of the staff and Dr. P is the best!

Awful service! & heartless Veterinarian! They don’t return your calls when you have concerns about your pet, nor do they treat them properly. My pup had a mild ear infection and is still not better. Also, we have an elderly dog on his way out & they have been heartless in guiding us in proper care for him at the end here. NEVER GO TO THIS HEARTLESS PLACE.

New pup needed a wellness check.. emailed Sano and within a couple of days we were driving away with a freshened up pup - check up, shots and a great (masked) meeting/interaction with our new vet. Not enough stars to click here.

Sano Hospital at Conifer has been amazing in helping figure out what is wrong with my cat...They are understanding and helpful when I have called panicking and have gone out of their way to ensure she is okay

I love them! Staff is always so friendly & professional. Any time I have had any emergency they have been so accommodating! They have taken care of my 3 pets (2dogs,1 cat) and my parents 4 pets (2 dogs, 2cats) trust me we have seen our fair share of emergency. LOL None of the pets ever experience any kind of major anxiety when going in there or leaving. They did a great job before covid restrictions and they are still doing an amazing job!! I really trust the Vet, he has been both caring and understanding of any concerns.

very professional service with Covid restrictions followed.

I am extremely happy with Sano Hospital for Animals. Everyone has been caring and professional. It is easy to get appointments and there has rarely been any wait time when I arrive for my appointments. I would highly recommend them.

Very flexible hours and prompt service.

The Doc and team are great!! The curbside process is quick and easy. Thanks for all you do!

Sano's is a great vet! I took my pup there who had torn her acl and they took great care of her. Everyone is super friendly and you can tell that they have a deep love for animals. I would highly recommend. Dr P is great.

Sano hospital for animals is a slice of small town service with professional treatment. Dr. Palmini and his staff are the BEST.

When your kitty is your buddy, you want the best care. Over the many years Dr. Palmini at Sano has always given the best care for my little buddies.

This is a wonderful place. They really care about all the animals they treat here and it definitely shows! I pass by other animal hospitals. It's worth the drive for me and my boys!

Always know my pets are in good care. They always make time when I need them and I can tell they truly care about the animals.

I purchased blood work for my dog. This was on a Friday. I was told I would have results on Monday. I did not receive a call with the results on Monday, so I called on Tuesday. I didn’t get the results on Tuesday. I called back in Wednesday, no response. I called back on Thursday, no results. I asked they be emailed to me. They refused to do so. I asked to speak with someone else, I was told no one else was there. I am astonished at the poor customer service. Go elsewhere.

Wonderful experience here! Brought my 17 yo kitty in for an emergency situation on a Saturday. We were met at the door by staff who immediately worked to stabilize her. Everyone was both kind and competent. Comfortable, large, low-stress waiting area, and private areas too. I'm sure there are cheaper places, but I know from experience there are also much more expensive ones too. They did not do unnecessary tests and called a few days in to see how she was doing. Answered all my questions. Most important, I trust every single person I've encountered there so far. We have a new vet, for sure!