PetSmart Brighton, Colorado

Friendly staff and great prices

This particular petsmart is hard to rate because a couple of the staff are exceptional (especially Sherry) whereas others not so much. Took my kids in 3 times debating on getting a bearded dragon, the first 2 times, 2 different employees showed us which terrarium went with the bearded dragon at a discount if I was a member and was at a discount so I decided to go ahead and buy it on the third visit whereas we were told it was a different terrarium that was much more expensive. Ok I can live with that except both associates I told the issue too were rude, snide and uncaring about what happened and offered not even an apology. Apparently it was our fault for misunderstanding even though we confirmed that repeatedly the first 2 times. If there was a petco closer I wouldn't go back to pet smart based off certain associates lack of concern, problem solving and empathy in a customer service issue. However the other awesome associated keep me coming back until I can find a replacement pet store.

It's probably only because of the virus but like other places the shelves were becoming more empty and it was hard to find an employee. But they're doing the best they can. I usually get my stuff from chewy for my pets

It has a wide variety of selections and a staff seem to be knowledgeable and helpful

Staff is always amazing, we are locals and it's our favorite.

This location is always busy. Staff are typically friendly and fairly knowledgeable. We have dogs, cats, fish, and a lizard, they supply everything we need. Often there's only 1 cashier, so be prepared to wait in line.

Employees are always friendly and helpful

The store was clean and very welcoming when I first walked in.. Stock was low when it came to cat toys and collars.. Also when it came time to checkout they had only one person even though there was two people just standing near the front. For the most part the store was fine for me.

Great store and always a friendly staff. Santa was fun too.

Everything I needed & open until 9pm!

Rude to the customers! Told me they would fry my hamster and feed it to me!!!

Always have a great experience at PetSmart in Brighton and Thornton.

Customer service here is not the greatest. And they are always low on alot of the good foods for dogs or just out of the good food.

Edited to add: Thomas the manager was really nice. He called us to talk about our experience. He listened and took notes. I appreciate that he took this feedback and wants to make things better.

Pet owners beware, took our dog to get bathed and groomed (not a haircut) and she ended up being cut twice and needed nine staples. This happened on 09/21/2021 and haven't heard back from them on how they plan on proceeding to make this right. It seems like they are trying to sweep the incident under the rug with no explanation on how our dog was injured. The manager stated there was an incident report but nothing has come from that not even a phone call to check on the damage they caused. Such a traumatic experience for our dog and us, stay away!

Had nothing i was looking for

My store...my dog loves it.

I bought a fish tank canister filter here.

I love this place.. great service any where I go in the store.. love the dog trainer Kelly shae.

Staff is nice and helpful. Prices are too high tho.

This store was awesome! It was so neat and clean and had way more then our home town store! ( we're from Wisconsin)

I didn't bring my pet but the sweet women who checked me out let us bring a dog bone home to our pup.

Aquatic staff is very knowledgeable and helpful. Always a pleasant experience

Love the googly eyes all over the store. My only complaint is that they are out of crickets often.

A little pricey but you find what you need.

I love pet smart...always have what I need and very knowledgeable staff...they fix our cat when no one else knew what was wrong with him....THANK YOU PETSMART!!!!

Nice store. The dogs love to visit. Out of crickets more often than I'd like.

Usually out of stock on what I want when I go.

Nice clean and friendly service very helpful and will pet your dog

Always friendly peeps other people's pets not as much!!