Club Pet Resorts Aurora, Colorado

They do such a great job with all of the dogs. I know my dog is given the best treatment when I bring her here

They'll keep your doggo safe and secure.

Very awesome place Very sensitive to pet owners needs Extremely accommodating

Staff was friendly! A little concerned about what he is consuming while there. Every time I bring my cat home from this place he throws up for days at time. I’ve had to take him to the vet each time I pick him up from there and they find nothing wrong. This is the only time he ever vomit.

We’ve used club pet at least 10 times and been a loyal customer. I called them a week before I was to drop my dogs off and see if they needed anything shots or whatever and was told only my one dog needed a rabies vaccine. I arrived and was told “your dog needs a distemper vaccine” I told her that we called a week in advance to see what was needed because we know that in order to board your pets their vaccines have to be up to date and current. I told her that they did not tell us that and she simply said sorry we can’t board your dogs. I told her we have a flight to catch in a couple hours and she said “I’m sorry but I can’t take them” and it being Sunday evening there was no where that could do it and we missed our flight. I will never forgive or forget club pet for what they caused us, this was Thanksgiving and the 1 time of the year I’m able to fly and see family. We lost $1200 flight and club pet lost a loyal customer…

Club Pet was the best customer service experience I've had since moving to Colorado by far. I was in a bad situation last minute on a vacation with no one to watch my dog and they were super accommodating. If I called to check the status of my pet, they would answer almost always regardless of the time of day. The staff is very friendly and welcoming. The facility also looks pretty nice. All in all, they will be my go to from here on out

Horrible place to send your pets!!!! Also it really says a lot that the manager Megan Beveridge has to write reviews on her own facility to get a better rating. These people are as crooked as it comes.

My brother dog dropped like 10lbs in 6 days at this place. PLEASE STAY AWAY!!!!!

Flat out lied about cleaning the dogs living space. I got them the room with the camera, and would take screenshots every 3 hours, and their stuff was left in the exact same place every time I checked.

Please stay away from this place. I boarded my dogs here for 5 days. I would be the one calling them 3 or more times a day to check on them and at no point did they mention to me that one of my dogs was coughing violently. They also didn't bother to tell me that they did their own at home remedy test to diagnose it. After I arrived to pick them up they did not mention a cough or any problems with any of the dogs. We noticed it on the ride home and we immediately called them and her response was "oh great" (in a sarcastic way) she said she would leave a note for the manager to give us a call. Next day came and no call, once again we had to be the ones to call them.

Boarded the dogs here with no issues! They were well taken care of and came home happy.

I'm so glad that Club Pet Resorts was recommended to me. My dog loves it there, and I feel totally comfortable leaving him there for the day. The staff is great and really seem to care about all the dogs in their care. When you watch the staff they are moving around, keeping everyone in line, dishing out pets, and making sure everything is safe. I could not be happier with everything I've seen there. Highly recommend.

All I Can say is WoW!! We were only supposed to be out of the Country for 7 days. We were 5 days into our trip mad a natural disaster happened where we were staying in Ajijic. We were trapped. We could not fly out due to mudslides. We immediately Called Club Pets and they kept CoCo for another 7 days and fed her as we only sent enough food for 1 week. Thank you so much for easing our minds as we were dealing with our situation in Ajijic. This was the first time we have kenneled our dog since we brought her home from a shelter 5 years ago. We can tell by her reaction and behavior that you and your staff took such great care and loved her as much as we do. We are forever grateful ????. Thank you

I boarded my cats here for one night. When we came to pick them up, one of the cats was covered in water and filth and the other one has been throwing up since he has come home. I feel sad for leaving my babies here.

This place is unreal in the best way possible. The staff here is incredibly well trained and made my first boarding experience a very positive one. I love the cameras, as well as the suite options. And the prices are extremely affordable for everything that’s offered during the boarding process. Also love that they’re able to help administer booster shots when needed given how hard it is to get into a vet these days.

Affordable and quality location. We left our cat here for a few days and we were able to check in on him with the in room cameras which was nice. Front desk people were friendly as well

Overall they were good, and when I we called to discuss our concerns, things were taken care of. Two of the three nights our dog stayed there in the best room, before he was transported overseas by a pet shipper for us, we had to watch and make sure he was taken on a the moonlight walk, which he wasn’t 2/3 times and we had to call (or else he would have gone from 5pm til 6-7 am without being let out to go potty). When we called to ask about it, they checked and took care of it, but we shouldn’t have had to pay so much to have to worry and make sure our dog was being let out to pee. Overall, they were kind and receptive to concerns when things weren’t being handled, and things were fixed. Their extras that they provide, like cameras, peanut butter Kong, and playtime/cuddle time are great too.

I absolutely love this place!! I use them for boarding for my cat and dog and they both always come home happy and well cared for! They are also super thorough with my dogs medications. it gives me great peace of mind knowing my animals are in great care!! The staff is also super friendly!

I’ve been using club pets for 10 years and they are the absolute best!

I am beyond disappointed with Club Pet. While I understand that it was a holiday weekend and they were busy, that is still no excuse for their false promises. My two older dogs had to sleep on the hard ground because they put in a cot that was to small for the both of them, they were fed together despite requesting them to be separated to feed, and I paid for the upgraded suite while having no access to the cameras during part of their stay. When it was brought to the managers attention of my concerns I pretty much got the "it's not our fault speech" If you have a dogs with any needs besides a kennel to sleep in I do not recommend Club Pet.

They took good care of our cat and dog.

I am not a client, but my friend takes her dog there. He's always happy when he comes home.

I love all the options they offer, we've done a couple overnight stays and a couple full days. The cameras are great you can peek in on your fur baby. Staff is great! Our pup has a great time!

Great for dogs, not so much for cats. Was really disappointed when I brought home my cat after this weekend. They hadn’t given him the toy I left for him, and he was laying in the litter box as it was the only soft place to lay. I figured they would give him a towel or a blanket or something. And my cat hates litter touching his paws mind you. The website didn’t say anything about needing to bring your own bedding. The other big thing was the lack of communication on there being no play room time currently. They did comp some cuddle time, but had I not called in to inquire about the play room rotation (I wanted to spy on him during his turn via the webcam), they wouldn’t have mentioned it at all and he would have basically been isolated in the smaller space with no interactions at all for three days. Seems like cat boarding is just an afterthought, and communication was severely lacking. Very disappointed unfortunately.

We've been taking our dog here for years. Love them. Thank you for taking care of Juniper!

My babies have been going there for over a year now..

Spent over $700 for 3 dogs to stay 1 week and all 3 were returned sick as hell. Had to take them to our vet. Over $500 later they are on the mend. CPR DIA says because we signed them in, they have no responsibility. Owners beware, you have no recourse for poor cleaning practices on their part.

First, I would like to preface this and say it may be a lengthy review but I want to be detailed so that the whole situation is understood. The good- Our dogs are a live, so obviously that’s most important. The two different women that we interacted with at the front desk were great. Very kind, helpful, and seemed easy and caring with our pups. The building and lobby was very nice and seemed clean. The price wasn’t outrageous either, I will say that not having video as a standard for all kennels was a little weird. For some reason being able to check on your dog while you are away is a premium that will cost you almost double for their stay. We had 2 dogs that stayed for exactly a week, we took a trip back home to VA so the location in comparison to the airport is great and very convenient. The not so good- The night we picked up our dogs they smelt so bad, the worst part is that it was a very strong urine smell. Now I don’t want to sound unrealistic, of course after spending a week in a place that houses multiple dogs they are not going to leave smelling like a field of lavender. However, the fact that it was a very strong urine smell is what is most alarming. Also, when the women was brining our dogs to us she handed us the leash and apologized that it was wet and said “I’m sorry, I dropped it in a puddle.” Honestly in the moment I didn’t think much about it until we made it to our car and I realized that it wasn’t a puddle of water it was a puddle of pee. The most alarming part about that is the fact that the leashes we use are specifically designed not to soak up moisture, which indicates to me that there is no way that the leash was just dropped and immediately soaked up the urine. It had to have been sitting in the puddle for an extended period of time. Also we sent them both with 2 small blankets, so four in total. When we got home we realized that there was only 2 in our bag. Which starts to paint the picture that it was decided to not put our other blankets in our bag because like the leash and our dogs the blankets were probably soaked in urine as well. Apparently it was easier to just not give them back then to try and explain why they may have also been soaked in urine. Now we are also dealing with one of our pups who we suspect has kennel cough. We will find out for sure when we go to our vet appointment. But one thing is for sure she is definitely sick. Both of our dogs met all the requirements to stay here at the resort, obviously or they would not have been able to stay. Our dogs are 2 and 4 years old and have been boarded multiple times when we lived in VA. We have never had issues like these, especially any that jeopardized their health. Sure the argument could be made that they contacted KC from another dog by interaction. However, we specifically requested that our dogs do not go to the day care part of the stay and that they be left alone other than the walks and things of that nature. So either our requests were not met or we are led to have no other conclusion than the one we came to and the ultimate reason why we just do not feel like we can trust DIA Resort. That is, the cleaning standards must not be exactly what is portrayed and unless your dog is let out into the day play area they must receive very little attention. Unfortunately, we were disappointed because everything leading up to their stay made us feel comfortable with leaving our girls for a week. Now after giving it a week to reflect and making sure we were not being irrational, we have decided that this company as it is can not be trusted and it’s really a misfortune but it will be our last time letting our dogs stay there. A message to the company: Maybe raising standards or increasing management to make sure standards are met would be beneficial. If the cleanliness of the facility is something that you take pride in, then encouraging a quick tour before a stay could help people feel more comfortable about leaving their animals. The extra 10 minutes would pay in perpetuity and also keep staff accountable.

Update: Club Pet Resorts always does a fantastic job with my dogs grooming. Staff is extremely friendly. Looking forward to Grizzly’s next haircut! * * * I love bringing my dog here for haircuts, baths etc but anytime I seem to call no one answers the phone. May have to look elsewhere to get these services done...

Maribel has been going here since she was 6 months old. She is 5 now and she loves this place! When ever i go out of town and cant take her with, I will only take her here. They have been good to her and some of the staff "Might" love her as much as i do..lol.. Thanks for another great stay!!!