Starr Pet Resort Windsor, California

I have a rescue dog who is anxious around new people and other animals. He was nervous at drop off, but in such high spirits after leaving Starr pet resort. They made him comfortable and he had a good time. Very reasonable price, and I really appreciated the one on one attention he received. Thank you Sandi & Jim

Our pup loves it here. We get picture updates and she is always so excited to see Jim one of the owners.

My dogs love it here. And Sandy is always super friendly and welcoming. Her and her colleague definitely love dogs and care about their well-being. 10/10 recommend bringing your dogs here for grooming or boarding.

Really friendly. Clean will kept. My dog loves to go here.

Super friendly and do a great job with our pup Roko!

Starr was wonderful with our dog Penny. We dropped her off with them for the first time we'd left overnight, and it was completely seamless. They sent over few photos during her stay to make sure we knew she was having a great time. We had a great experience; we'll be bringing Penny back to Starr in a couple weeks

I can't say enough about this place. What a wonderful welcoming place!! They were evacuated because of the Kincade fire and my dog was with them. They kept communicating with us and had my dog safe throughout the evacuation, I was able to pick him up as scheduled and he was safe and happy! Thank you.

Amazing art collection, beautiful buildings and landscape.

Amazing staff, my dog came back super happy

This is the quietest kennel I have ever known. Jim and Sandi keep the dogs very calm.

I have been taking my Labradoodle to Starr Pet Resort for a couple of years now. She absolutely loves to go there. When I say do you want to go see Jim & Sandi she gets so excited. When we hit the country road she really starts going crazy she knows exactly where she is going and can’t wait to get there. She is always happy when I pick her up sometimes I can’t get her to come with me to the car. The resort is always clean and smells good. They are very strict with their vaccinations requirements which I appreciate because I know my little girl is going to be safe. I also like that they don’t put the dogs together. I would hate for my girl to get hurt by another dog. Thank you so much Starr Pet Resort for the great care you give my girl.

We regularly take our two Cavalier King Charles Spaniels to the Starr Pet Resort. They love going there and are always happy to see the resort owners on arrival. The owners, Jim and Sandi, know the dogs by name, greet them warmly and take very good care of them. We recommend Starr Pet Resort very highly. Cheryl and John

Terrific service and well managed. The facility is clean and our pets were in good hands. Will work with them again when the need arises.

Our cat loves staying at Starr Pet Resort when we are away from home. Jim and Sandy take very good care of her when she stays with them. Her room at the pet resort is always clean and comfortable. The whole cat area of the resort is immaculate and the pet owners are welcome to come in and see where their pet is staying as well as see the entire cat area. Both Jim and Sandy are well aware of each animal's condition throughout their stay and monitor each pet often. They treat each pet as an individual and get to know their personalities. We recommend Starr Pet Resort for pet owners whenever their pet needs to stay away from home. We feel confident that any issues that arise during our absence will be addressed and our pet will be safe and well taken care of.

Our dog loves this pet resort. The resort is very clean and kept clean. The owners, Jim and Sandy always show an appreciation anytime we board our dog. We would highly recommend this pet resort.

Board at Your Own Risk. No Liabilities, No Insurance and the Owner May Have You Arrested. On June 17, 2017, the next to last day of boarding my Belgian Malinois puppy, Starr Pet Resort left a message on a phone number that I specifically had told them not to use informing me that my dog’s leg had been injured. I was able to retrieve the message and come back a day early to pick my dog up at the hospital where she had been left. I was told that depending on treatment, the bill would be between $2,000 and $4,000. Jim Brock, owner of Starr Pet Resort, initially refused to pay any portion of the bill saying it was just an accident, although he had only given vague, conflicting explanations as to what happened. He also threatened both my girlfriend and I that this was a criminal matter and he was reporting it to the sheriff to have me arrested if I did not pay for his week of boarding immediately by providing him with my credit card information. He also refused to release my dog’s collar, tags and leash left at Starr Pet Resort. Jim had presented me with a contract for signature when I dropped of my dog on June 9, 2017. He stated that it was an “authorization to get medical care if needed”. In reality it was a liability waiver which states that Starr Pet Resort is not liable for anything that happens to your pet, and if they are found liable, it is only for a maximum of $500, or the value of the pet, whichever is LESS. None of these waivers are mentioned on the company’s website, nor was I advised of them prior to drop off even though I had visited the kennel in person and made a reservation over a month before boarding. I made at least five written requests for information regarding the injury. These requests included video records as they advertise they have 24 hour surveillance, a written statement from the person with my dog when the injury occurred and the name of their insurance provider. These requests were all ignored. I did receive an offer for a maximum of $2,000 from Starr Pet Resort on June 20, 2017. The offer may, or may not have covered my dog’s medical bills, but I did not know as it was very early in her treatment. The offer included a condition that I never say anything that they considered false or defamatory or pay damages in the amount of $5,000 for each violation. They broke my dog’s leg and then threatened to have me arrested. I could not agree to these terms. Despite several written requests, I never heard from Starr Pet Resorts after June 20, 2017, until I saw them in Small Claims’ Court on September 11, 2017. The only additional evidence they brought was a note from the girl who was playing with my dog when the supposed accident occurred. It was dated almost three months after the incident even though I had requested this back in June. It also turns out that their insurance does not cover pets. They are a kennel. What does their insurance cover?

Our two English Bulldogs Love coming to Starr Pet Resort its always a treat for them. We started bringing both of our bulldogs when they were small puppies and they visit now on a monthly basis. El Guapo our largest Bulldog 3 years cannot wait to get out of the car to stay at the resort and now our newest addition bulldog puppy 6 months also loves coming to the resort. The facility is extremely clean and welcoming. Jim, Sandy and the staff are great and we wouldn't take our two Bulldog family members anywhere else, Thanks Starr Pet Resort!

We only board our dog here. The owners are caring and know how to handle animals. Poor dog always comes home happy and unstressed when she stays here. They are excellent at giving meds from pills to eye drops. The facility is beautiful and clean. The grounds are kept in perfect condition.

Starr Pet Resort is the only place we board our dogs. They are so happy with Sandy and Jim. The property is immaculate, as are the living conditions. Back in 2009, we had a dog battling a tumor. They helped us with Gracie, even driving her to our vet to meet us so we wouldn't have to drive extra. They waited with us. They are very caring owners. Highly recommend.

Scout spends around 20-30 days a year here. He is always clean, unstressed and fairly happy when we either bring him or pick him up. Having boarded dogs for 30 years in and around Sonoma & Lake Counties, Starr is the best we have found. They feed him our food and he never seems the worse for wear when he comes home, Truly a 5 star pet resort: not the least expensive but certainly worth every penny for the quality care they provide