PetSmart Westlake Village, California

241 reviews

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Reviews: PetSmart (Westlake Village)

All reviews (241)

Yelp (115)

Google (126)

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christopher frawley

2 years ago

They almost always have what I'm looking for.

Nima Davani

2 years ago

Great store, nice associates. Clean and friendly atmosphere.

S. Porter

2 years ago

This petsmart is really large and well stocked, they're usually very short on staff so the wait in line can be a bit longer than usual, but I usually order ahead for pickup. Other than that great facility and friendly staff.

Latohni Greene

2 years ago

Have a great selection and friendly staff everything you need for your four-legged in two legged family members

Victoria Wells

2 years ago

great staff, excellent discounts during the time as being long time customer. Highly recommended.

Emma Baskin

2 years ago

Really nice, everyone that worked there was super helpful

Megan Walsh

2 years ago

Absolutely horrendous customer service . And this is coming from someone who has a retail business. Looking at the fish for 15 minutes …. Nobody in sight. Had to go through half the store to find an employee asked for help with the fish….nobody came. Asked another employee for help. NOTHING. I don’t shop there anyways because they have zero knowledge of dog and cat nutrition. But WOW. Do yourself a favor and shop small. Where they actually care about their customers and not just making a buck.

Susie Irene

2 years ago

Leeanna always gives my huskies the best bath/ grooming. She’s the best!!!!

Jorge Moreno

2 years ago

Gray customer service. I just went for a dog collar I I got some free treats

Dorothy Ventimiglia

2 years ago

On the advice of my veterinary, we never shave our dogs down to the skin. Hair prevents the dog from getting sunburn. On 08/08/2021 my 70lbs golden doodle was shaved down to the skin. I was charged $120. Doodle owners, I suggest going to a real dog salon for cuts and staying out of PetSmart.


2 years ago

I did not just post a review just to post a picture of my cat

Jeffrey Sherman

2 years ago

Great selection and customer service

Michael Schulman

2 years ago

The cashier was extremely friendly and helpful with my order which had several discounts to be applied and needed to be rung up a certain way. She was the best person I've dealt with yet at PetSmart.

Shelly Rudolf

2 years ago

Always has a great selection at a reasonable price. Friendly staff as well.

Jason C

2 years ago

Always a pleasure, simple as that.

Kathylin Tsang

2 years ago

I had a grooming appointment for my dog. They call several hours a head to cancel my appointment, then call back 3 hours later and said the appointment can be resume. When I was there, then they said they needs more $ to trim my dog's ears; which was very surprising me. Because when I made the appointment ahead in person, I already showed them my dog's picture, discribed my dog's breed and my expectations. Then they quoted me the price. Anyway, I agreed to pay more to make sure my dog's ears get trim with explaining my expectations again. After an hour, when I pick up my dog. The ears didn't trim as I said earlier, not even trim much at all. They even tell me the groomer already left and they can't do much. I end up had to talk to a manager, the manager had to find me another groomer to trim my dog's ears right away. In this experience, I am not very happy with the service and their professionalism.

Mehdi Sier

2 years ago

Unfriendly staff! Unprofessional staff! Rudd staff! Wasting time! Unorganized! Awful cutting! And more...more...

Missi Daleske

2 years ago

Love this PetSmart alot. Super friendly and helpful.

Steve Markle

2 years ago

Well stocked and has a friendly staff.

Rachel Gaffney

3 years ago

A bit depressing honestly. Didn't have the catfood i needed and I got the last 6 cans of the dog food. Shelves are bare, refrigerators for dog food is bare. Lighting is even depressing. Employees are nice. I dont know if this is a result of the times or just the fact that people don't shop this store in person that much anymore.

Su Dunphy

3 years ago

During this rather challenging time, Pet Smart has gone out of their way to make sure their customers are taken care of. I was able to order online and call the store when i got there and got my items.... They make it easy to shop there.

Yarased Mendoza

3 years ago

I recently adopted a kitty cat and PetSmart in Westlake was the only place I could find that did "cat grooming". Making an appointment was super easy and the scheduling associate was friendly and helpful throughout the process. This is my first cat and Angela, The Groomer was extremely helpful and super sweet with teaching me some things about my new kittycat. On our way out Angela suggested we buy some cat toys since they were on sale due to it being Valentines Day. To my surprise we got an additional discount due to scheduling our grooming services on Valentines day and we ended up getting our two cat toys for free. My cat left a happy cat :)

Wayne B

3 years ago

The staff is very accommodating as we are all trying to get through this public health emergency.

Josh Papaleo

3 years ago

Only bad thing I can say is that during the time of Covid-19 you can't pet the dogs that people walk in with, otherwise nothing to complain about.

Emilie Turner

3 years ago

Horrible customer service. This reminds me why I prefer Petco.

Farzam Salami

3 years ago

The grooming was very bad. The nails weren't done but said they did, his hair wasn't brushed thoroughly and more.. The lady told me he is too active to groom him! Lol he is 7 months old puppy first time grooming! Bad experience, love petsmart but the grooming? No.

James Ranck

3 years ago

Horrible service. Wanted to support my local Pet Smart, but got rude service instead.

Cigdem Biskin

3 years ago

So happy their grooming service is so good Last week brought my husky malmute mix for shedding they did excellent job Thank a lot again

Marshall Thompson

3 years ago

In my experience, the PetSmart staff members are very helpful and eager to get you what you need.

Martin Felker

3 years ago

These pet CA tags are the best!! The information on the tags does not wear off or get scuffed up. When the dogs play in the Thousand Oaks/dirt and get the tags dirty, they easily clean up with soap and water. I will order again when I want new tags in a different color.

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PetSmart, California, Westlake Village

5766 Lindero Canyon Rd

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