VCA TLC Animal Hospital West Hollywood, California

They did a good job taking care of my senior dog. I'm very grateful they saw him without appointment, under 3 hours. Super impressed. Would definitely come here again if I had an emergency. Thanks again vca weho!

Good an clean clinic. They helped ti treat my cat’s skin after bad haircut.

They were quick to help my dog when I was a walk in, and were EXTREMELY sweet and pleasant! Will definitely bring my dog back here again!

The doctor was very sweet. But, we were told to wait outside in the cold. The nurses were very disrespectful. My dog was bleeding profusely and they weren’t concerned. After 3 hours of waiting and $300 dollars later they did not stop the bleeding nor tell us what caused it. Only thing was keep saying he might have a tumor in his nose. I will definitely not be going there ever again.

Professional, friendly, compassionate. Will be back

This vet is absolutely horrific. I started taking my pup there from the time he was a baby he is now turning 3 and we will be finding a new vet. They don’t care about your pet here they only care about making money. Super unprofessional, scheduled appointments always late, high prices, can never get through on the phone without being put on hold for a long time. Never can speak to an actual vet always get pushed to a vet tech if you have questions. Not a warm place, I can only imagine how they treat the pets when they take them back, as you never get to see the vet with the pet.

This place is awful. The people were nice but they said that for my kitten that was lethargic he most likely had and uncurable infectious disease to do tests and treatment we would have to pay a bit over $3,000 my mom didn’t have this kind of money and I didn’t want him to suffer at home and die (we previously haven’t had a cat with medical issues) we put him down painfully only to find out today from where we got him that this place scams, and is overpriced, and the vet they usually go to it would have bin much cheaper. If it weren’t for their false information grayson (the kitten) would still be with me. You can imagine I still feel like this is my fault..

I have had an amazing experience with this office over the past few months. My Pitbull Sky has been experiencing some health issues since March, and we needed to find her a specialist. I am elated that I found Dr Feldman, him and his team have been incredible to me & my pup! They have been reliable, genuinely caring, helpful, and super communicative with me through this entire process & even check in on Sky in between our appointment visits. Specialty care is not cheap, but the care we have received is worth every penny. It was definitely scary for me navigating all of her health issues through the pandemic, and trusting that they were giving her the best care, as I was not able to go into the office with her because of covid protocols. Today, now that everything has opened up, I was able to go in with Sky and could finally able to meet Dr Feldman in person, and was so delighted! I’ve never seen my dog so calm and happy at the vet! All of the staff remembered her & treat her so well with so much love and care. I will never go anywhere else for as long as Sky is around. THANK YOU GUYS SO MUCH ❤️❤️❤️

Will absolutely over charge you and have no sense of urgency

I took my cat here before when she was having neurological issues and she was able to be saved for an exorbitant amount of money. Never go here first because this place is always more expensive than most other veterans hospitals. Clearly the doctors here love dogs more than cats. My cat stayed here for 2 days and was miserable and unhappy when I picked her up. This place is just so expensive and the doctors didn’t show care for my kitty, a bunch of snotty veterinarians.

If I could give zero stars I would. Went there in the Fall with my 9 week old puppy who had an emergency for walk-in appointment. Tried to look beyond the bad reviews because I only lived a block away and it was convenient. Was waiting for my appointment and someone came outside and told me to leave - that my dog didn't need any help. Later that day, he had a severe rectal prolapse. I returned and they placed a stitch to fix the rectal prolapse and completely botched it. The next day, my puppy was screaming and crying and unable to go to the bathroom. I went to MASH where they had to put my puppy back under anesthesia, take out the stitch, and redo it. So dangerous for a puppy to go through that twice in 24 hours. Why did they have to redo it? The vet hadn't stitched properly and had not left him any area to pass stool. My dog was so traumatized by undergoing two procedures with anesthetic in less than 24 hours that he spent most of the next week at the vet being given IV fluid and food as he wouldn't eat or drink. Not sure what qualifications the vets have but believe the bad reviews. I never write reviews but this was too important to me: Doesn't matter what time it is or how convenient it is, for the sake of your pet and their health... go elsewhere!

This past Thursday my wife and I were faced with that eventual day all pet owners dread. It was time for us to release our beloved Sammy to eternity. We knew it was time and that we had to protect him. When I called and explained the urgency to Brenda, who with empathy, calmly explained the Covid protocols and what to expect when we arrive. When we got there we waited for about 2 minutes and then they came and introduced themselves. From that point forward we were treated with respect, kindness, courtesy and patience. All of our questions were answered and all of fears were allayed. Brenda, Dr. Gong and everyone else working there on the afternoon of 3/11/2021 are as fine a group of professionals who understand and love their callings, as any group in any field you may ever encounter. And for that my wife and I will be forever grateful.

They are the worst people at the desk do not care have no answers. But they have plenty of excuses as why they can’t accommodate a dog who is having problems who has been going there for 15 years.

These people are the worst . . Staff is the worst , front desk is horrible , doctors are clueless , all they do is rip people off and sell them things that dogs doesn’t need. I do not trust them . I highly do not recommend . Scam artists

We were driven to this VCA location because nowhere else could see our dog today. After a 3+ hour wait and many long calls on hold trying to figure out what was going on, we get a blurry screenshot sent to us via text message with a $1,100 bill. We had just spoken to the vet who said nothing was wrong and she recommended only a nausea medication, but the bill listed full abdominal scans, blood work, probiotics, an antibiotic prescription and a fecal sample on top of the exam fee and nausea medicine we spoke to the doctor about. We had to advocate for ourselves to avoid being swindled — we had our real vet (Modern Animal) on a chat feature to cross reference what we were being sold at the VCA. Still waiting for them to bring our dog out and still haven’t gotten an updated bill. Avoid this location at all costs.

Took my cat in because she was having urinary issues and I was very worried. Dr. Shim did a wonderful job with my cat and with providing me information and reassurance as we figured out what was needed for my cat. Will definitely be returning.

This vets negligence cost my dog his life. I read the bad reviews four years ago when I got a dog. I thought that crazy people write ranting crazy 1 star reviews and this vet is two blocks from my house. I was wrong. I can barely put into words how bad this place is. I discovered a lump that was changing sizes under my dogs ear two years ago. I brought my dog here no less than 6 times about this issue and each time I was told it was allergies and a cyst. I was charged between $300 and $600 for the visit and the medication each time. A week ago the lump under his ear swelled up and started to bleed. I went back to VCA TLC and they told me that I needed to go to VCA West LA for a biopsy. VCA West LA let me know that my dog has stage 3 cancer, it is now inoperable and he has a couple months left to live. They told me that had VCA TLC been more proactive and given me correct information he could have had surgery two years ago and been fine. I have no idea how these people live with themselves. But I beg you if you care at all about your pet - go to ANY other vet. Literally any vet on the planet is better than this one. I just have to believe that some day each person working here will get what it is that they deserve, I cannot imagine that it is easy to live with yourself when you are this evil. I've included images of my dog the day I brought him in where he looks relatively normal last week and what has progressed since. I just want to reiterate, had I gone to a real vet - most likely ANY other vet - this could have been avoided. YOU can avoid this. I wish more than anything I had paid more attention to the information available about this place.

This place helped me in an emergency, when my kitty's tumor began ulcerating. After that, they were abysmal. They give you broad vague (and even undo-able and unrealistic) directions on after care, yet when you call with questions that actually get into the nitty gritty of HOW to implement the "directions" they give ... they forever (and forever) leave you high and dry. They will tell you your doctor isn't in, or isn't available. They say to callback next week (!) for serious ulcerating cancerous tumor! When you ask if you can speak to another doctor on duty (or even if they will ASK the doctor on duty athe question) they say, "They're booked all day. They're extremely busy." When you again ask them if THEY will ask the doctor the question and then convey the answer to you - they say, again, "they're very busy today, call back when your doctor returns." My "doctor" must take a lot of vacations - and yet other doctors aren't available for important questions. SUCH AS they told me to wrap her tumor in tee-shirt material. That's it. Ok, how to I make it stay in place? No one would tell me anything. Eventually I talked to real vet offices (not emergency rooms who also want to be your regular vet, but who never fulfill this role) and found I should get Co-bands to hold in place. HOWEVER, the "out of touch" VCA-TLC who told me to use tee-shirt material seemed to be oblivious to the fact that the tee shirt material - each evening when I had to change the bandage - would PULL the membrane off the tumor and actually CAUSE it to bleed. Every night it was bleeding until I started using sterile non-stick pads. Yet I spent three days and countless calls to them to find out, first, if it was safe and okay to use non-stick pads (I didn't want to make a mistake). EVENTUALLY they said it was ok. There are about 6 other very specific examples like this one where this business ignored (and twice URGENT) calls. Now today, 10 weeks later, my kitty is being euthanized tomorrow. I tired again to call them to ask a simple question and go the SAME exact brush off. "Your doctor will be back next Friday, call then." I am trying to find out if I can get a sleeping pill or sedative for her so as to make her very calm and relaxed before the doctor (a Santa Monica doctor) comes over to perform help her "pass on" as gently as possible (this doctor cannot prescribe. I explained all this to the woman who answered the phone - yet she still told me - when I asked if she could find out from doctor currently there and on duty - ""they're extremely busy today." And that was it. That's why I am writing this review. This place will "get you in" as patient and then abandon you when you need them the most - and tell you how busy they are. This is NOT a way to run a business. They should NOT make people think they can be available for anything more than emergency situations.

Folks of VCA, I'm trying to remember all of the names of those who have helped me the last few days so excuse me if I miss anyone! Friday night, my little cat fred couldn't pee, and then I found a drop of blood. Took him in at 2:30 in the morning and an amazing receptionist Cece got me set up with Dr Min. Fred was blocked. They explained everything to me and made sure I understood all of the treatment options, and were understanding to my financial situation. Dr Min was constant with text updates, and next day I went to pick Fred up. They wanted more time with him so they offered for comp'd hospital time to make sure he was good to go. Took Fred Home, and unfortunately he wasn't able to pee. Today, he was crying so I took him back, Charlotte was super kind in getting me seen as soon as possible by Dr. Rich. Dr. Rich was able to express Fred's bladder so we confirmed he wasn't blocked, and helped Fred stop being uncomfortable. Fred's ordeal is still ongoing, but regardless of the outcome I can't speak to anything but praise for this place. Staff is extremely kind, and all of them know what they are talking about. I'll always be coming here.

As a long time customer, I have been very unhappy ever since Dr. Tubby left this hospital. The new vet I was assigned, Rouch, is completely uncommunicative. I do not think he has ever said more than 10 words in any visit. There are more issues, such as always trying to upsell you on procedures which are unecessary and expensive. However, today was the final straw. When I arrived for my appointment I was told they were busy and it would be at least 45 minutes and I would have to wait in the parking lot. Meanwhile, 2 dogs who arrived after me were taken in right away. When I asked why I had to wait when others were seen right away I was told they were walk-ins without appointments. If I wanted immediate attention, or just have them honor my appointment, I would have to pay a $187 fee as a walk in. That is correct, they do not honor appointments because they can charge a higher fee if you do not have an appointment. What a terrible business whose only concern is charging you more money! Just look below, the numerous one star reviews should be a taken seriously before you take your pet here.

My husband and I should have read the review posted before mine. I rescued a puppy (4 weeks old) that was infested with ticks, he wasn’t in good shape but he definitely was not dying. We brought him here and they prescribed him an anti tick and flea medicine (nitenpyram), Prazpyrefeb Drontal Plus, some shampoo and a liquid droppers. We followed the instructions and gave him half of the the pill. Before we went to sleep we were caring for the puppy and we even have videos of him walking around, devouring food and full of energy. When I woke up, he was drowsy, He didn’t want to eat anything, had diarrhea and kept puking whenever we tried to give him water. He couldn’t lift up his head! We took him to the vet again and they said he has a low blood count and wanted to charge us a couple grand to keep him there over night after what seems to be our puppy overdosing from the medication they prescribed. We refused and the lady on the phone said I might as well start looking to euthanize him. We took him home and stayed by his side the whole day giving him honey and water. He kept puking and by the end of the day he started to tremble, have diarrhea then he passed away. It looks to me like the medicine was way too strong for a puppy that was weak. This place does not go for a holistic approach when it comes to saving animals. They just prescribe whatever the symptoms you described and sell you a bunch of medicine that have terrible ingredients. Please check the ingredients on what you give your dogs and don’t make the same mistake I did by just trusting strangers even though they are suppose to be professionals.

Didn't even make it in to the hospital. Called this morning and asked if I could hold which I said yes not knowing that it would be close to 20 minutes before anyone picked up the call. Once a staff member did pick up I was trying to explain my dog's situation but they had other dogs barking loudly in the back that he couldn't hear so I was quickly placed back on hold. When the staff member picked up the call again he asked if I could call back in 15 minutes and before I could say yes or no he hung up the phone. Absolutely no professionalism whatsoever. If this is the way they treat a caller, God in heaven only knows how they treat our pets. I'll do them a favor and go elsewhere with more professionals.

Brought my 8 month old female cat here for a Wellness Check Up... they were pretty quick and thorough... My pet saw Dr. Tigler who was very kind, efficient and thorough when explaining my pets health, I also liked that she provided many possible treatments/prevention Of my pets nasal issue! They are now my regular vet for sure. Thank you!! :) Regardless of COVID, they are doing so much for us!

Everyone here is caring and amazing. It’s a plus that they’re open 24/7, as my dog has zero regard for things like bank holidays or hours of operation. Thank you for all that you do VCA!!!

Everyone at Vca is very friendly and professional. Amazing staff I love the fact that they are open 24 hours 7 days a week...My dogs have been coming here for years. Love how they are with my babies they are always very helpful

I spoke with a Cece over the phone about a coughing issue with my dog. I wasn’t sure how serious it was. She said it didn’t sound serious and to request an appointment. I called back again with a suggestion of sending in a video of him coughing to determine whether he should come in. I’m a new pet owner and I even told her that over the phone, so you can imagine my worry about my dog. She VERY rudely told me no and hung up the phone. I will not be taking my dog to this location because of that phone call.

Yesterday I brought my puppy here for the exam. The vet said they cant find any bug on his body but we got home we found some bugs on the puppy. Then we brought the puppy back to the vet they just told us to keep an eye on our puppy. What kind of service is that. Will not recommend to anyone to this vet.

This place is disgusting how much they charge people. I have 2 French bull dog puppies.. they want to charge $900 each to have them fixed.. DO NOT STEP INSIDE THE PLACE. The Girl on the phone told me.. Take your dogs somewhere else, we are to expansive.. There own employees point you away from them.. They dont care about animals, they care about $$$$$ You response is not accurate.. we are doing exactly what your employee told us todo.. go somewhere else.. $900 each dog to have them fix is a crime. There is no reason to email you. This is un ethical and out of control.

I have been taking my pets to this place for YEARS. The staff & doctors there are amazing. They truly care for all their patients and have shown both me & my pets nothing but kindness, patience,concern and professionalism. Dr. Feldman is a brilliant doctor & has changed the veterinary game for me singlehandedly. All the other doctors there are also amazing. Any of my pets health issues thru the years were dealt with efficiently & with the kind of empathy & care one can only hope for. They explain things in detail, take their time with you to address your concerns & questions, and follow up to see how your pet’s feeling. A highly personalized experience. I’m not going to address “cost” because I’ve spared no expense to make sure my pets are healthy & comfortable, however their prices are not unreasonable for what you’re getting here start to finish.

Dr Mark and his team tonight provided exceptional service to my dog Andy. Prior to taking him to VCA, I had taken him to another ER animal hospital in Studio City. Since his symptoms happened shortly after I fed him, I assumed he wasn’t feeling well due to possible food poisoning. The ER said it was inconclusive but treated him for possible food poisoning with fluids and stomach relief meds. Although the staff was nice, it ended up not being anything related to food poisoning. I took Andy home and a few hours later, he peed on my sofa which he never does, didn’t appear to feel any better and appeared to be in extreme pain when I picked him up. I took him back to the ER in Studio City because something was certainly wrong with him. Luckily, their wait time was 2 hours long which was a blessing because I didn’t want to wait and I ended up going to VCA in West Hollywood. What a great decision it was to go elsewhere! Everyone was nice and accommodating as soon as I got to VCA. Even when speaking to the vet tech, she seemed very educated while asking me about Andy’s symptoms, I could already see her thinking it wasn’t related to food poisoning. After Dr. Mark saw Andy, he advised that more than likely it was related to a hurt bone disc which is far opposite of what the other ER treated him for which tells me they did not even do a thorough adequate exam on him at the previous place. That or inexperienced. In addition, he did not try to rip me off and indicated that if he reacts to the pain meds soon then it is in fact related to his disc. He mentioned no X-ray or MRI is needed. Thanks for the exceptional service during a stressful time. Everybody was so kind and thorough. I did not feel rushed at any point. The receptionists, techs, and doctors took their time to explain everything to me step by step. I feel so relieved now that I know what it is and hope for a speedy recovery. There was not much of a wait time since I was the only one in the lobby. It took 15 mins to see a tech and everything else was prompt. The ER is open 24-7. Worth the drive over the hill. Thank you VCA :)