VCA Orange County Veterinary Specialists Tustin, California

Best vet and hospital experience ever! We were desperate for help, our vet referred us out as our pets case blossomed beyond their capabilities. Due to Covid restrictions, my wife and I never really saw anyone face to face but Dr Haynes and Dani did an amazing job spelling out all the options, presenting solutions, and treating our dog. I can't speak highly enough to the professionalism, compassion, and skill of these two. It's true these kinds of specialty outfits can be more expensive than your basic veterinary outfit, but we felt it was money well spent. We were always kept up to date, our calls and questions were always returned, and the surgical skill needed for our pet was world class. Thank you Dr Haynes and thank you Dani, you guys won't be forgotten!!

it was a big mistake to take my dog to that establishment here are reasons 1) the most expensive for no good reason 2) they asked for $almost 5000,00 to keep the dog over night which was a total scam 3) the vet never gave me an straight answer after x-ray which did cost me $ 281.00 plus $89.00 visit and keep telling us we must agree for $370.00 MRI and then next would be over night stay for my dog psychology 4) Vet is not qualified because ex ray did show that liver was big, but we were not told about it we took our dog to another hospital in Torrance and we paid $360.00 for liver fluid 1200 ml drained, blood work, lab, 3 kind of medication, VCA is a total ripoff I should report them to Vet association.

This review is quite overdue. Dr. Ponteres and the team of caring staff that helped us care for our dog during the last year of her life were a god sent. My beloved girl suffered from kidney failure and we went through a very emotional experience caring for her before she passed. Dr. Ponteres helped us give her 15 months of quality life since she was diagnosed (other vets gave up). I can never thank her enough for her diligence, genuine care, and honesty. She is truly a gem! We made many trips to VCA and had sleepless nights in their lobby, the staff were very comforting. Thank you all!

Dr. Durtschi was a fantastic caring cardiologist for my Frenchie Lily….thank you for all you did

A little pricey but location was essential for me. They took good care of my dog until we had to put him down. Sad day.

I called about a month ago to have my sick dog seen, after our vet recommended to take him to this urgent care. The receptionist told me the wait was over four hours long. I told her that I would have to make arrangements as I had my daughter with me. She told me to hold on and put me on hold. When she picked up the phone, she told me not to bring my pup here. She said there was a very good pet urgent care nearby that could take my dog immediately and that they offered more reasonable prices. I took my dog there and he was seen within an hour, and extremely happy with the level of care he received. I have since found out the VCA is a corporation that is buying out many privately owned clinics and practices. I read some of the complaints about the high prices, which makes sense in a corporate driven pet healthcare system. I can’t complain about VCA’s service. It seems the vets are well qualified, but when an employee tells me not to come to their facility, I listen.

So surprised at the one star reviews. First time here and had a great experience. Due to Covid, you have to call and drop your pet at the door (hard, I know), but the staff was great and stayed in communication with me the whole time. I got a call from the Dr himself to go over everything and a follow up with a tech once meds and other things were updated. Very professional, helpful and empathetic.

This hospital has excellent resources for emergency situations. Unfortunately, they are short-staffed and as a result, hold times are excessive when you are trying to learn about an ill pet. The staff seems caring but stretched too thin. Prices are higher than most ER facilities in the OC area.

My 9 month old husky had diarrhea and vomiting every hour. I called them at 1:00am and took her to the clinic. The staff and vet were very helpful, they checked for everything and did the diagnostic. After confirming nothing major, they gave her fluid for rehydration and medication. She was back home at 6:00am and then recovered back in couple days. I am very thankful for the staff here for there quick response and taking care of pup.

I took my 3-month-old puppy because some insect bit her, she was very swollen in her face and I got to the hospital I told her I have an emergency with my dog they passed her quickly and they gave her medicine they helped me after 2 hours they gave her much better Thanks

I can’t even tell you if this place is good or not because I couldn’t even get in the door. After a lengthy wait on the phone I finally spoke to a technician and he suggested I bring my dog in so I head over and was placed on a 45 min hold just waiting to check him in. So after the 45 minute wait with no answer I went home. Maybe it was a bad day but it was a horrible experience

Joke place! No emergency dr I can’t believe they call them self an emergency vet!

Waited more than 7 hours for a response. We understand that more critical cases come in but the lack of communication is horrible and stressful to bothe the animal and the owners. Find another hospital.

Our 4 year old German Shepherd got bloat so we called VCA at 9pm and they said to bring her in immediately. The surgeon was there, they stabilized her and took her into surgery right away. They successfully saved her life without damage to the stomach. They were excellent with follow up right after and the surgeon called us early the next morning. The staff all seem to be very caring and give good quality care.

Most useless animal hospital ever , if your pet is indire need of medical attention, you're better off learning what to do from Google then visiting this god awful place. Waited over 4 hours and my dog received no medical attention or treatment the worst pet care hospital I've ever been to In the last 25 years.

Tyler the vet tech is awesome!

If you love your furry kid(s) never ever go there I had a horrific experience. I only got a heartache, headache tons of stress and I am only left with a very high bills. Yes I also think one star is too much.

I would never take my dog back to this place very rude and all they wanted was my money don’t take your animals to this place

VCA Tustin saved my dog’s life! Took him in to the hospital the end of December as he ate the stuffing inside a new toy. (PSA-DO NOT LEAVE YOUR DOG UNSUPERVISED WITH A STUFFED TOY!) Anyways he had to have stomach surgery to remove the stuffing. Bronson stayed at the VCA for 3 weeks as he had several complications after his surgery because of his age (12) and previous medical conditions. VCA Tustin staff was so amazing, they not only gave my dog world class treatment and care, but they were also very sweet to me. I called everyday multiple times throughout the day and night and everyone from the phone staff to the vet techs to the doctors were amazing. They never made me feel like I was bugging them and always answered all my questions. The techs even orchestrated several facetime calls with my dog. I could truly tell when I spoke to everyone on the phone that they all really cared about my Bronson. Honesty, my dog wouldn’t be alive if it wasn’t for this great group at VCA Tustin. I am truly indebted to this team and am in complete amazement of their skill and compassion. Dr. McDooling was brilliant with Bronson. She is his Internist and was his primary doctor while he was there. All the doctors are amazing as well…Drs. Supance, Collins, Munchel, Fatourechi, Durtschi, Shepherd and Uyeno. You really cannot go wrong with any of them. I highly recommend! The Vet Techs were phenomenal as well. I spoke mostly with…Jenny, Amber, Lisa, Gabby, Kamie, Janelle, Emma and Karen. They were all so caring and sweet. Even the phone staff, Daniella and Ellie were so thoughtful and compassionate. I cannot rave enough about this group! Thank you THANK YOU again everyone at VCA Tustin, without you I wouldn’t have my Bronson back home with me.

I could give you a list of reasons not to go here but I'll just give you one. I understand that times are different during Covid but grocery store clerks are on the front line and are more friendly, compassionate, and human than this place. I went in with my very sick cat. I knew he was going to need to be euthanized. I told them I really needed to use the restroom so I could focus on my last minutes with my cat. "The restroom is not open to the public. We can wait while you go down to stater brothers to use there's.". This was said to me while I'm on the phone arranging to go in and euthanize my cat. I don't think I need to say how heartless and disgusting that statement was to someone who is about to lose part of their family.

They helped my cat she had lymphoma of the stomach. All thru her care they were compassionate and kind from the Dr's to the staff. I am thankful for the work they did at the Tustin VCA.

I had an awful experience with the internal medicine vet at VCA in Tustin. When I spoke to her on the phone after she spent a whopping 2minutes "examining my dog", she was dismissive, rude and nasty to me. They quoted me a price for an endoscopy that was $1700 more than at a place across the street. When I asked if she could match that price or give me some sort of price break considering I had lost my job (I said I could pay up to $3,400 upfront) she made several rude comments to me. First she said "you know you need to get this done. You're just upset you can't afford it". VERBATIM!!!! What kind of unprofessional demeanor is that?! I kept trying to ask questions and she would over talk me and not allow me to finish asking about alternatives (since I could not afford their $4800 endoscopy). She point blank LAUGHED and said "You wouldn't walk into any other establishment and ask for a discount would you?" I explained I accept she won't give any sort of payment plan or price break but wanted information on what I should do seeing as $4800 is outrageous price for an endoscopy. I said "you're being rude and nasty how could you laugh when someone is clearly crying asking for an alternative to your overpriced endoscopy". She got very angry when I called her out and said "I won't continue to speak to you if you're calling me rude" and tried to pass me off on a manager when ALL I wanted was a recommendation/alternative since their endoscopy price was WAY TOO HIGH. She lacked professionalism, and more importantly compassion. As soon as she realized I wasn't shelling out $4800 for an endoscopy she could not care less about me or my dog. I urge you: PLEASE Go to a difference specialist who will actually care about your pets NOT ONLY their bottom line. There's a specialist across the street AVIN where they will be getting the endoscopy for $3100. I already scheduled the appointment. Please do NOT support this VCA!!!

Do not take your pets here. They do not care about your pets and just want your monies I understand that it is a business, but they have zero compassion for your animal. We took our dog in a few days ago because he was hit by a car, the vet literally played on our emotions; he stated that it would be $3,000 without even examining the dog and charged us $113 just for speaking to us he did not even examine the dog. In the notes he wrote that the dog "had a high heart rate and pale mucous membranes concerning for shock" and verbally stated that he would have to stay overnight with a catheter attached. We thought that was a bit much and didn't think our dog looked too bad so we decided to take him elsewhere for a 2nd opinion. The 2nd vet office we took him to stated that everything the first "vet" stated was NOT TRUE AT ALL!! The 2nd vet we saw ended up examining/diagnosing and xraying my dog for $500!!! Do not trust these so called vets they are horrible..

I gave them 3 stars because up to a couple weeks ago I was very pleased with Dr. Ponteras and the staff. However I had a bad experience on Monday 9/28. Due to a late delivery, I found I was completely out of prescription dog food the night before. My dog gets diarrhea when he eats regular food, so I couldn't use anything else. I didn't know when my shipment would come in, so Monday morning I called to see if they would email a prescription so I could run to PetSmart to get a couple cans. I was met with indifference. I made sure the receptionist knew I had NO food for my dog, but no one ever called - not even to say they couldn't take care of that for me. He gets his meds with his food, so I couldn't feed him or give him his meds until the shipment arrived, thankfully that afternoon. It would be nice to have the prescription on hand just in case this happens again, but they have yet to contact me. I sent an email a week later and still nothing. The doctor is caring, the staff showed no interest. I can't believe they won't contact me. Obviously I'm still upset.

3-4 weeks ago we brought our sick cat in, after much deliberation we had decided to euthanize the cat. We paid for the procedure, the cremation and then paid 62 dollars for us to get a paw print memento so our family would have something to remember him by. We were told to expect the print in 2-3 weeks. After 3 weeks we had not received word or the paw print, so we called VCA. It took 4 days and multiple calls to find out that they screwed up on the paper work and we would not be receiving the paw print. My family is devastated and, honestly, this review is the only way I feel like I can do any good for them which is just so hard for me to accept. The facility is trying to make amends by returning the cost of the cremation and paw print, but that won't stop the pain that my family and I are going through. If you need to euthanize a loved pet, I cannot suggest you go elsewhere strongly enough. At least we have pictures of our cat to remember him by...

OC VCA is an outstanding practice with the most knowledgeable staff and doctors around. You cannot beat the quality of care that you will find at this location.

We took our dog here yesterday night. The staff were all empathetic, professional, and responsive. They allowed us to spend our last moments with him outside while they waited for a room to open up for his euthanization. Everyone (the receptionist, technicians, and doctor) helped us with the decision. He was in good hands at the end and for that my mom and I are very grateful.

I adopted two rescue puppies at 8 weeks old, and got them set up on the Banfield puppy plan (big mistake - doesn’t cover any emergencies). I’ve wound up at the Tustin VCA several times for both my dogs. It’s fine if you’re the only one there, but if multiple animals are receiving care, get ready to wait a while. I have had to wait up to 2 hours for my dog to be discharged after they had finished caring for her because they were too busy with other pets. Their prices are also out of this work. $282 to induce vomiting and administer anti-nausea meds when my dog swallowed a chunk of his toy. Again, if your pet is having a medical emergency at 3am, it’s probably fine to come here, but otherwise I’d try to find somewhere else.

The doctors and staff are amazing! They treat all of their patients with the highest respect, compassion, and kindness. My 14 1/2 yr old German Shepherd had chronic belly issues. Dr. McDooling quickly diagnosed him with IBS and got him on a treatment plan that had him feeling better and back to his active life. When he was diagnosed with a degenerative neurological disease, we began acupuncture treatments with Dr. Aldridge. Because of her care, compassion and dedication, he had an extra year of good quality life. He was in their care for many years. The vet techs are fabulous. My dog had some aggression issues, but they knew how to handle him and were so wonderful with him. The front office staff is amazing, and so kind. I can not say enough good things about the quality of care pets receive at VCA! If I could give 100 starts, I would!

I truly cannot say enough about the care that my “baby” received at OC Veterinary Specialists! My 11 yo mini dachshund was attacked by a coyote and spent 6 nights in ICU. The doctors and technicians who took care of him were so patient with all of my phone calls. They never made me feel like my calls were bothering them, and I called many times a day to see how he was doing. They were empathetic and kind each time I talked to them. They made me feel like they truly cared about my puppy. They took pictures and sent them to me since I could not go see him due to Covid-19. Without a doubt they saved his life! His stay there was very expensive as he had major injuries, 2 surgeries and was there for 6 nights. I do not know how their prices compare to those of other hospitals, but I do know that their attentiveness and care toward my “baby” made the cost at least a little easier to take. Thank you to everyone that helped care for my boy and for you patience with me!