Pet Food Express Thousand Oaks, California

I'm a traitor. I work @ PetSmart, however, like to check out other pet retailers to see what's worth buyin'. Prices are similar & their selection isn't as wide as far as variety in brands. But, what they do have slightly differs & that's a nice change. Also, for $18 they offer a pet self-washing station. Apparently you can wash your dog, cat, guinea pig, pot-bellied pig, hamster, gerbil, rabbit, etc. Not limited to dogs only, like PetSmart's groomers.

It was ok, service people were semi friendly.

Lots of good stuff and knowledge.

Staff very helpful and knowledgeable.

I like this place and closer to me than Petco or PetSmart.

I have never encountered such friendless and awareness to customner service as I have at Pet Food Express - yesterday I was in the store to determine what puupy food would best and I was immediately helped by Elliott - boy o boy did he give me 'WOW SERVICE" you just don't receive that anymore but Elliott sure gave me some good advice what to buy my new puppy that we will be picking up in just 5 days - today I went back to the store and was helped by Juan and he spent some real quality time with me to find a pet crate - Juan answered all my questions and even suggested would you like me to help you set it up - I declined and advised I would setup at home - Pet Food Express is all about customer service 'FOR SURE" - I should also compliment Juan with the "WOW SERVICE" he also gave me -- it just feels good to be appreciated as a customer - I should add can't beat the prices - you have got a life time customer -- polite, friendly and knowledgeable can't beat these 3 qualities

We've been taking our shepherds here to bath them for a couple of years now. It is setup really well & convenient. They clean the stalls after each dog, the staff is very friendly and helpful. Good setup.

we really like this store. focused on carrying quality products to feed your pet. Employees happy to help you ouy

Helpful staff and patient with dogs!

I bought a stroller about a year ago haven’t been able to use it maybe three times my dog jumped through the mesh which is a little Frenchy call the manufacturer called the pet store nobody wants to stand behind product spent over $200 definitely won’t shop here anymore.. not to mention all the other stuff I bought from this store nobody cared I own two businesses myself and I definitely would not treat people like this ..

Helpful staff. Great selection of high end dog food and treats.

Fantastic sales people, they are aways eager to help you. For a store that's not a big chain their prices are quite reasonable. I enjoy my experience every time I shop there. I live in Agoura Hills, so you know how much I really enjoy shopping there. ????*****

Beautiful store and helpful employees. Going to go there more often.

I wash my dog here all of the time! He loves it and it is very nice.

One lady work there today dec 9 i don't know her name but she is very nice worker. She help me with finding food for my dog, Teach me about pet wash service and tell me about there permotions.

Online ordering so easy and they fill them quickly. They have great healthy products for my dog at great prices.

I recently placed an order to be delivered to my home with this Pet Food express. The delivery service unfortunately misplaced treats that I had paid for. I called up the Manager on duty Michelle. Not only was Michelle exceptionally professional and friendly but she looked into the matter and was able to set aside the treats for me to come pick up at the store within 20 min. This fantastic customer service from Michelle and the rest of the team over there is why I will continue to only go to Pet Food Express for my pet needs. These guys really work hard, and they do a great job day in and day out. Thank you Michelle and Team!!

Staff is so knowledgeable and friendly! I am happy I found this place!

Great self dog washing experience! If you’ve ever tried to wash a 30 pound dog in a bathtub with a sliding glass door, not only does it kill your knees but it kills your elbows as you rest them on the edge. No more! Pet Food Express’s dog washing stations don't require any bending over! The fee includes several choices of soap (I got the sulfate-free), towels, and they clean up afterward!. I was worried about fleas and possibly transmitting skin diseases to my doggie, but was told that they disinfect with “Rescue”, a veterinarian product, after each dog wash. Yay! That eliminated my worries. The dog wash is perfect for anyone with a dog scared of baths. Mine didn’t like it, but he didn’t squirm either. Special thanks to Alyssa, who has helped me multiple times when I've gone in.

Excellent staff, friendly, engaging and helpful! Clean, well stock store with an abundance of parking ????

We LOVE this place and so thankful they are open. The staff is always so friendly and helpful. They make taking your dog for a wash so quick and easy .

I love this store everyone is always so knowledgeable and friendly

Very knowledgeable and friendly staff ... been going there for over three years and highly recommend this place.

Staff is always friendly and helpful and the store is always stocked with what we need

Very pleased with the service gr8 customer service

Excellent service. We will be going again to give our Golden Retriever his bath.

Always great service! Love the buy 3 get 4th free offer!

I went here to ask about a special new diet my Scottish Terrier had to be on. The employee that helped me was able to answer all my questions, was very knowledgeable and was very nice.

My dog Egan loves this place! Everyone is so friendly and welcoming! He gets his doggy bath. The variety and quality of treats and food are Amazing! It is always a wonderful experience. Thank you to everyone at Pet Food Express!!

My picky eater has never been happier or hungrier!!????