Eco Paw Spa Temecula, California

I gave this business a second chance and they failed again for the same issue. They were supposed to come today at 4 and the groomer called me at 4:04 pm that she would not make it and to call the company for another appointment. That is very unprofessional, if she had an emergency the company should call or her self to cancel way earlier and to call to reschedule or send someone else for the inconvenience.

I had a grooming scheduled for Monday the 14th at 10am. I had scheduled my day to accommodate for the grooming time. The day of, 15 minutes past the time they were expected to arrive, I didn’t hear anything, so I called them. The person on the phone sounded highly confused, acting like he wasn’t even aware of my appointment. Once he realized who I was, he went on to mention how one of their grooming buses had broken down and that they would have to reschedule. I obviously understand that unforeseen things happen and because of that I was understanding. I would have appreciated a call to let me know that they would not be coming, since I had scheduled my morning around the appointment. I rescheduled for Friday the 18th, between 8-8:30am. I expected them to arrive between then, and hoped that they would arrive earlier than later based on what happened the first time. At 8:45, they had not arrived, and had not called to let me know if they would be late. I called them and the man on the phone was very confused and acted like he wasn’t aware of my appointment. Shortly after I mentioned canceling, he told me Stacy was around the corner from my place (Stacy was the groomer we were told would be showing up). I thought about canceling but because she was close, I decided to keep the appointment. A minute later the man called back, saying my groomer wasn’t Stacy, and that my groomer was actually coming from Corona and was stuck in traffic and would not arrive for another 45 minutes. At this point I was very frustrated because I had already rescheduled once before. When I said I needed to cancel, I received no apology, no offer for a discount, and no offer to reschedule. The customer service, scheduling, and communication or lack thereof is absolutely terrible. I will never consider this company in the future. It is not worth the hassle or time wasted.

Amazing works every time, I love Stacy and her crew , we had Ivy several times and she does a fabulous job . Perfect cut every time ❤️Highly recommend them

Mobile groomer Michael has groomed our Scotty,Westie,& Pomeranian,he does such a nice job and listens to how we want our dogs groomed. He is the best! Very happy with Eco Spa and appreciate that Eric and Stacy make sure we are able to get our appointment and response time for grooming.

The grooming is good... if you can get an appointment. Everytime I have schedule an appointment in advance, I get a call the day of saying my appointment has been canceled and that I need to reschedule. When I call, the worker answering the phone seems very distracted and cannot keep track of details very well. I use mobile grooming services for the convenience and the care my elderly dog receives but constantly rescheduling appointments is not convenient at all. As a customer I do not feel respected. They will not be getting my business anymore. There are plenty of other mobile groomers in town anyways.

Just had our pups bathed and groomed. They're so happy now! Will definitely use Eco Paw again.

I have a very difficult cocker spaniel and was thoroughly impressed how much better our results were than other groomers I've taken her to. Our pup gets aggressive when her feet are groomed, but Jaimee bravely worked with her and was able to accomplish a near miracle. It's the first time in over a year her paws and nails were completely done and all of her matted hair is finally gone. Thanks so much!

We cant say enough about Eco Paw Spa and Stacy! We have been extremely happy with their services. Our dogs, Bunny and Bear absolutely love Stacy and she does an amazing job with them! We are truly happy and highly recommend them!!!

Month after month...these people continue to impress. Our dogs used to be scared when the groomer showed up. Now they get excited when the van pulls in. The puppies look perfect and it's obvious this company cares about their clients and love our pets! I highly recommend them!

This is the second time I have had Eco Paw Spa to my home to groom my dogs and both times were awesome!! I was recommended to them by a friend and I am so happy with the quality of the groom and the professionalism of the company!! They look amazing!! Thanks so much!!

Took very good care of our pug, nails were trimmed and shaped, teeth were brushed and they did a wonderful job at a great price

Stacy and Ivy came to our place on a Sunday evening so we could get our dogs groomed up before we left town for two weeks. One of our dogs is very anxious about grooming and the other is a brand new rescue. They did amazing work on both. The dogs (a 7lb yorkie and a 25lb border collie mix) look beautiful, and popped friskily back into the house like they just returned from a fun puppy play-date! With Stacy and team available, we’ll never go anywhere else! (I posted this on their website, as well.)

They were so good with my timid girl told me she wasn’t a problem with anything which tells me how good they were with her first groomers to ever tell me that! Highly recommend and I will be using them again!

Sorry I have to write this review when small businesses need support but the business owner was very unprofessional and made us feel very unappreciated . Never showed up even though I booked 2 weeks in advance, texted him to confirm same morning and called 10 minutes after the appointment time to verify they’re coming. Not even a call or text to apologize after saying over the phone he was coming and needed some window time after previous appointment. Now I don’t have a grooming appointment for my dog on a weekend. Hope he improves.

For this being my puppies first time getting a professional cut they came out really cute! I am very pleased!