Pet Food Express San Rafael, California

Always friendly and helpful. The staff are all animal lovers and it shows.

Helpful cool staff. Great choices in vitamin supplements and treats..

I've Been going here a long time to get products for my dogs. theyre good quality food. cheaper than petco, which charges hi prices for things like poo bags

sells food and washering station inside

Love this place. The food quality is amazing. Cute store too

They are a bit too expensive, plus they stopped carrying small cans of dog food that are more suitable for feeding a small dog.

Nice place to bring the dog for a bath or just to have fun walking around shopping with your best friend.

They are always friendly when you walk in and of course if you bring your pup in, they will say hi and give them attention. The store is relatively small compared to some of their other stores and they have placed the dogwash in the back. Which is fine, but the one in Novato has it near the front with big windows so it's well lit. Not too much of an issue, just an observation. Prices are a bit more premium than some other stores, but the selection of items is also premium. They also run a lot of buy three get one free deals, so it might equal out in the end.

Knowledgeable and friendly staff. I had lots of questions and they were patient and helpful

Entire staff is helpful and friendly, prices are fair, self service k9 showers are clean, plenty of towels, aprons, conditioners, warm water, blow dryers, $15 for 30 mins.

Super clean store. Everyone is always friendly and helpful!

Very helpful staff. Also if you return opened pet food, they donate it to the local Humane Society.????

This store was open during the power outages. They were very welcoming and helped us locate everything we needed for our 2 cats, 2 guinea pigs and our rabbit. They made the process super easy, especially since we were staying at the evacuation center. Definitely will recommend/shop here in the future!

Nice friendly staff. A little pricey but overall good experiences.

Friendly service. Got to wash 2 dogs with one token. Who hoo! And no mess at home!

Awesome staff. I cannot say Enough about them. This location, as well as the only other one I have come into contact with, adjacent to Kitty Corner, the Marin Humane (non-euthanasia comprehensive Animal Care Facility and Adoption Facilitators) satellite adoption location, in San Anselmo. This company's moral and or ethical efficacy comprising their governing decision making as to the specific (predominantly) Canine and Feline food fare offerings, and the companies chosen to stock their store shelves with, idealistically and utopicially, I wish were more studied by their competitors, is second to none, and exceptional. Their auspiciously aware client-friendly ideologies and life-long-client-initiation-worthy policies, regarding the selective olfactory senses (aromatics), particular tastes, and with textures, is based on the preferential specifics, of that of, yep, your and my pets. Things like this, really do, go a long way, in creating for me, a somewhat lasting and or staying, new-found faith, in our species, and humanity.

Workers are kind, helpful and generous with samples. My dog is a picky eater and we found his favorite treats there as they were giving free samples -- human grade, dried chicken slices. Self serve dog baths are a lifesaver, and the shampoo leaves his fur smelling wonderfully. Staff are very knowledgeable about the supplies

Their prices are a little on the high side. but their customer service is just great. I have a picky cat and they are always happy to exchange a food that did not work for her or recomend new foods I cat try and can't find anywhere else.

Always very helpful and knowledgeable.

Excellent, friendly and knowledgeable staff.

I love this place, very friendly

I am a customer for life. Anthony went above and beyond. I'm very seasoned in customer service; but, I learned from his example. His customer service skills are on the level of a 5 star hotel. My 77 year old mother arrived at closing time. She was dogsitting my blind senior dog. Anthony was able to help her even though the had just closed. His manager was also very attentive. She was helping another customer, but she obviously was able to multitask and hear what I was saying to Anthony.

I like the simplicity of this place. You walk in, find what you need and skidaddle out. And if you decide to linger, there's only so many aisles to wander through which is a good thing when you have your family waiting for you to hurry home.

All Pet Food Express stores are wonderful. They carry a broad selection of dog and cat food and supplies, as well as a well-equipped dog washing station. In addition, and the reason I visited the Terra Linda store, was the low-cost vaccination clinic VIP Pet Care holds there every Friday - another way Pet Food Express supports the pet-loving community!

The staff is friendly and helpful. High quality pet food and treats! We love this store!

The staff are absolutely tremendous! Friendly, helpful, and welcoming. The goods are A+.

They really know there stuff.

I've shopped at this location for many years and have had terrific service. The staff are knowledgeable and friendly.

Friendly service. Ellie dog always gets compliments and treats when she visits. :)

Very knowledgeable staff that go out of their way to answer any questions you may have.