Soul'y Raw Pet Food San Marcos, California

40 reviews

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Reviews: Soul'y Raw Pet Food (San Marcos)

All reviews (40)

Yelp (24)

Google (16)

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lisa smith

2 years ago

High quality treats. My dogs love the dried anchovys, venison bark and hearts. I love that I'm giving them real food with no chemical additives. Yes, they're more expensive, but if you read the ingredients in some of the treats in the pet stores they barely have any real food in them. That's why they're so cheap. No. Real. Food.

Courtney Rawls

2 years ago

I don’t know what’s going on w the bad reviews here but I’m assuming it’s due to the upheaval that COVID caused and the owners having to pivot. I welcomed a Bergamasco puppy into my life in March and she highly recommended soupy raw and a few other raw suppliers. I went with them because their quality seemed unparalleled and they had a large variety of sources with organ meats and other treats. My dog thrives. We add things to his patties and make them in bulk and have never had a complaint. The food is shipped timely and frozen to me in Los Angeles with tracking info and everything. I’m sorry people have had bad experiences here but I’d like to boost their score bc the experience has been seamless. And finally, even though I’ve welcomed a new canine son into my life, I can’t help but wonder what these foods would have done for my last beloved son who was with me for 16 years. Start your dogs early on this food if you can and I promise you will add years of vitality and good health to their life that you can both enjoy. Xx

Yvonne yang

2 years ago

I was a big fan of Souly Raw and have been ordering for a year long until today—— I received an email which said: because I refunded for three time, and I was not happy with their products and service, so they canceled my order... I attached their email, so you guys can feel their manners of speaking. Wow!! First, to be exact, Souly Raw only refunded me for twice not three. The first time, I ordered many bags of freeze dry cat foods separately in two orders. Because the turkey flavor of freeze dry smells bad, I asked to mail one bag back, so they could check if there was something wrong. I didn’t ask for refund and they refunded me. The second time is because the meat I received thawed already. Second, I’m not a “picky” person, and I just wanna to remind them and gave them opinions to do better and keep qualities. And then I was in the blocklist... blocklist... blocklist... wow, I have never been listed in a bolocklist???? So, is there a rule said customers cannot apply refund? OR if a customer apply refund, no matter what reasons, blocked him/her.... Listen! Don’t apply refund if u wanna buy their products. And never advise this brand anything, even though you’re for their sake. “Shut up! Buy or get away!” This is the slogan of Soul’y Raw. Good Luck Wish u all the best Have a wonderful day

Jay Gonz927

2 years ago

I placed a order on Feb 23rd online and was told I would have to wait 5-7 days due to covid. Totally understandable. I received an email stating that my order is ready for pick up on March, Tuesday 2nd and to email a TIME and DATE that is most convenient for you and wait for a confirmation email. Which I did and requested that I can pick up the order the following day at 245 pm. That following day I didnt receive any email confirmation. I called a few times on Wed but no one seemed to be picking up. I then emailed them stating that I been trying to contact them but didnt receive no type of contact. I received an email at 3 a.m. On Friday 5th of March stating that my orders ready for pick for Thursday 4th at 245 pm?! I then respond stating why am I being contacted this early and why am I being told my order is ready for Thursday when i specifically asked for Wed. I am then contacted by the owner, Lisa Ayette, she states that she was forwarded this email by her staff about my email about waiting for a response. I then voice my concern that I paid for my order and that im a new customer and is this the way you treat new and possible customer's? And that I will be picking up my order on Friday at 245 pm. I told her that hopefully that her and her company will hopefully respond promptly next time. She then cancels my order and that my money will be refunded. Saying I was being aggressive. So not only did she waste my time she didnt have even apologize for her or her staffs lack of customer service. I then inform her that I will be leaving a review and SHE THEN HAS THE AUDACITY TO TELL ME THAT SHE WILL POST MY "INFLAMANTORY" EMAILS ONLINE AND THAT SHE WILL BE CONTACTING HER LAWYER!! She was trying to intimidate me with litigation because she knows very well that she was in the wrong and when i told her that I was posting the emails and her threat of litigation with my review on here she quickly switched up and said she would never litigate me for speaking my truth but she was worried about her and her staffs safety Lol It goes to show how these PRIVILIGED people view and try to treat us if we let them and the lack of respect they have for people waiting for there paid goods. DONT WASTE YOUR TIME OR MONEY AT THIS PLACE.

Daniel Whelan II

3 years ago

Absolutely terrible I’ve never been to this place but i was just on their website I’ve never seen a business have a website be so focused towards telling the customer what they should not do And the many ways there business does not operate and will not. Got tired of reading what you don’t do.

Victoria Taylor

3 years ago

Great place to order raw dog food. Quality is second to none and my dogs love their products. It's actually meat chunks and not mush like other brands. If you're local to San Diego its convenient to order online and pickup locally to save on shipping cost

Regina George

4 years ago

Her quality was outstanding! It has since plummeted in my opinion which made my dogs VERY sick with diarrhea constantly for almost a week! I would recommend to change brands before her quality effects your dog! (IMO)

Stoney Blaine

4 years ago

I can’t say enough about how great it’s been to work with Lisa at Soul’y Raw. My local butcher no longer can get goat and she stepped in and got a special order to me really fast. She was extremely attentive and customer service oriented and the goat came very well packed and still frozen solid. ???? She was very open about their sourcing, which is important to me, and I’m confidant in the high quality of the meat and from where it’s sourced. Thank you!!!!

Ally Ottinger

5 years ago

My dogs ADORE THEIR FOOD! My picky eater now can’t wait to eat! Made my life much easier no need to try a different food everyday!

David Gutierrez

5 years ago

Lisa was very knowledgeable and helped out tremendously. I highly reccomend this place! My dog and cats loved the treats I'll update as more is to come!

Frank C

5 years ago

Wonderful service and great quality food. My GSD loves the duck blend and tripe!

Jabbas toy hutt

5 years ago

The best people with even better pet food

Soulution

5 years ago

Awesome place! If you are an animal lover please visit!

B G

6 years ago

Support Soul'y Raw! You'll be so glad you did. Lisa's dedication to our animal friends has quite literally saved my best friend's life (which of course drastically improved my own). Suffering from food allergies, elevated liver enzymes, and Pancreatitis, my sweet canine companion was in constant, seemingly endless pain that a zillion vets couldn't figure out or help remedy. After finding Soul'y Raw and feeding Div their high quality novel proteins (like Quail & Sardines, Rabbit, Venison, and Pheasant), my 9 year old girl begs for meals again and plays like she's a puppy! This experience has been invaluable to me. I tried so many products from so many raw food companies before finding Soul'y Raw and never once had these kinds of results. I'm so happy and honored to be their patron, especially in light of the fact that I don't live in California (they ship to Santa Fe, NM!). Thank you, Soul'y Raw! From the bottoms of our hearts! <3 <3 <3

Erica W

6 years ago

Soul’y Raw seeks raw food for your dog or cat. The owner Lisa and her sister are friendly, knowledgeable, and helpful with starting your pet on a raw food diet.

opihinini

6 years ago

Lisa and Wendy are very helpful and sweet! My animals absolutely LOVE Soul'y Raw, and haven't been healthier! TY! ❤

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Soul'y Raw Pet Food, California, San Marcos

1261 Linda Vista Dr

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