THRIVE Affordable Vet Care - Carmel Mountain Ranch San Diego, California

Great Doctor and store employees

Anyone sick of companies using covid as an excuse to provide poor customer service and to be just flat out lazy? When interviewing Thrive to be our new Vet for my two large dogs and update their shots we agreed to an in-person visit. This was also confirmed in the confirmation process the day prior to the visit. Once in the exam room, it was then explained to me that the dogs would be taken out of sight to a back room for the vet exam and shots. I'm traveling next week and leaving my dogs at a dog ranch, so I had little choice. The most idiotic part, the female vet called me from the room down the hall to upsell me on additional services from like 25 feet away! I could faintly hear her through the wall as I'm ridiculously talking to her on the phone. Needless to say the upsell didn't go well. Did my dogs get their vacines? Did the right dog get the right vacines? I have no idea. Will never use them again. So cold, not the customer service and care what you want for a furry family member

I have visited this center 3 times and all three they've approached to my dog's issue with similar unreliable attitude. The first time my dog had eye issue, the doctor couldn't say why the eye had an issue instead she found another unrelated issue and kept my request to check the eye without a response. Instead she left me with 500$ bill for tests. The second time I took my dog for ear issue the second doctor suggested unrelated care to ear with another 400$ bill this time I've not accepted any of those suggestions. And asked for a med. for ear by myself. The doctor supposed to suggest that not the patient. And now the third time my dog had diagnostic tests, the doctor who called me said there is nothing wrong with the blood result. I haven't trusted them and requested the tests. There are at least 5 off balance numbers in the test, showing so high numbers, how she said the test is normal! My dog overall health is getting worse. They are so unreliable in diagnostic.

Dr Lee is very caring to my fur babies. The staff are friendly. They give good quality care.

Amazing! I use the thrive + membership and got extremely good pricing on vaccine packages, flea and tick medicine, and free checkups which are normally $45! I’m a first time puppy owner and the vet and receptionist were able to answer all of my questions!! Super kind crew and definitely trust worthy. Bring your dog here! Ditch the overpriced vets and come here!

Awesome vet! I won't take my dogs anywhere else. The prices are good and all the people are helpful and upbeat. They really seem to care about our pets & know them by name. The place is very clean. I'm always impressed with the service we get from Dr. Lee and Sandra when we're there!

I called on Friday for an appointment for my dog and was able to get in on Saturday. She had an ear infection so I was really glad we were able to figure it out before it got worse. Dr. Lee is great.

Dr. Lee awesome and caring. Freckles enjoyed your caring and loving time you spent with her. Hopefully the diet recommended works and Freckles gets into better shape.

I had a great experience at Thrive! It is a wonderful veterinary clinic. The staff there is respectful, knowledgeable and professional. I was able to set an appointment for my pup right away. When I arrived, they were prompt and received us with warm & welcoming smiles. They took very good care of our boxer, Maple. They made sure she was calm and comfortable throughout her entire visit. Maple now looks forward to going to the vet! :) Dr. Lee is very kind and patient, which I really appreciate because it really helps put an anxious dog mom at ease. You can tell she genuinely cares about her patients and clients. She takes the time to clearly explain the patients diagnosis and the next steps. She was also willing and able to answer ALL my questions and address any concerns I had. Maple and I highly recommend this vet clinic to all pet parents! :)

Thank you Thrive Team in Rancho Carmel! You guys were awesome! Thank you Sandra and Dr. Lee for taking care of my little guy Califas! ????????