Banfield Pet Hospital San Bernardino, California

They are good for routine medical visits, however, it’s almost impossible to get a an appointment if you need to see a Vet within 3-5 days. They are always booked up and have told me to go to other Petco’s for a quicker appt. I like the staff, but I would get a regular Vet if your pet needs regular treatments.

The staff is friendly and will take their time answering your questions regardless of how many times I needed it to be repeated.

Let’s start by my puppy got micro chip here he came home with a major cut where the microchip was supposed to be inserted you can tell they use way too much skin glue to try to make the cut not so noticeable. When I called and talk to the veterinarian they said sometimes they have to use the glue because the needle is too big. But this was a very big cut! Today l come in to see if they can help me because my puppy ate something that made him out of it and swaying back-and-forth. But NO THEY SAID THEY DONT TAKE WALKS IN ???? they didn’t care at all about my puppy Here are pictures from when we got him home from 1 week of recovering

I love this place staff is always friendly they answer any and all question I have and treat my pets great!

Nothing but good experience with them in the 10+ years we've been taking our furbabies to them. Check out their pet wellness plans. Guarantee you'll spend less using that plan.

I just moved to the area and brought my senior lab basset mix there for a comprehensive exam. I asked that they also drimmel his nails while he was there. They returned my senior dog to me limping and didn’t even mention it when I arrived to pick him up. When I said “excuse me but my dog is limping now and he wasn’t when we got here” - they explained that they had clipped (not drimmeled) his nails and were so forceful holding him that he was injured afterward. They then recommended pain medicine for the injury they caused and charged me for the medicine. The most heartbreaking part is that he now can’t get up stairs. I carried him out of the clinic that day and have been carrying him up and down stairs since hoping that he would heal with rest. I got one followup call after our appointment where I explained that he’s still having trouble. It’s now been 2 weeks and no followup since. He’s a sweet senior dog with no bite history or bad behavior and they caused him pain, that’s just not okay. I hate giving bad reviews but I cannot in good conscience let this go unchecked. Beware newcomers.

Dr. Stevens is the primary vet for my three pups and she has always been great treating them and letting me know about any medical issues and what the treatment plan looks like. I’d recommend her as she is wonderful and takes the time out of her busy schedule to explain symptoms or medical diagnosis and clarifies everything. Thank you so much!

The front counter personnel was unprofessional I was told they were unequipped to handle an animal with a cold

Super place to go they will help you right away, they do really care about dogs , cat's .

Treatment to my pet was great, however, Amanda the receptionist was rude both times I was there.

The staff here is amazing. They call to make sure your fur baby is doing good. Definitely recommend this place.

Good service. Very helpful. They are always there for your pet and you can count on them

Staff was friendly & helpful. Good with the animals.

Just terrible! Worst place I have ever gone! The staff was rude when a poor defenseless dog needed their help the most. According to them they where booked for the entire day even tho no one was being seen at the time. The receptionist Amanda, was heartless, snooty, and just plain out disrespectful. I was in town for the weekend and I happened to come across a puppy. He seemed fine until I picked him up and was inspecting him. He was infested with ticks! I was concerned about his safety and decided the best course of action would be to take him to pet Hospital or veterinarian. I used google maps and it told me that Banfild pet hospital was closest in had the mostly good ratings. That was not true what so ever! We ended up taking the puppy somewhere else and he’s doing fine! I decided to keep him and named him Mars!

Love this place. I will be taking my dogs here from now on. Dr. Kaur and her staff were very helpful.

The staff was thorough , kind &professionally helpful

Customer service is great. Fluffy is treated with care.

Very good. The attention to our dog was kind and help us with a difficult sitiation.

A little pricey but overall a good place to take your pet

I am a big fan of Banfield. They have always taken such wonderful care of my fur babies. I cannot say enough. The Drs & Vet techs are so caring. Thank you.

I've been trying to cancel my subscription for a month now and i sent 2 emails and they still charged me $60? WORSE place ever! Ugh! I've tried calling and NOTHING!

A bit pricey but good place for pets. Staff was very friendly and really helpful. I will continue to bring my dog here.

Staff made my mastiffs first visit with them very positive.

My cat and dog both go here and they are well taken care of. It is a bit pricey for anything other than what's included in their insurance packages and it's very corporate, however it's also nice that there is very standard pricing, so you don't have to worry about hearing about how someone was able to negotiate a lower price.

Superb customer service. All services performed explained so you can understand. Upon checking in they go over the list of what's to be done along with the estimate.

My cats love the place a little pricie but you get what you ask for

I had an appointment 12/01/19 at 4:00 when I got there the lady at front desk told me that I had to wait at least 1 hour or reschedule my appointment, she had a bad attitude. This was my first and last time in this place.

Over priced, but friendly staff.

Great place to take your pets

I just got a quote for $350 to neuter my 18lbs dog...are you serious???!!! That's more than twice the amount the most expensive place ice I've called today!!! What a joke.