Puppy Pampering Pet Spa Rancho Cucamonga, California

Worst customer service I ever had to experience and so unprofessional! I will never bring my dog here again!

Last time they plucked hair from my dogs ears, he had sores for weeks. If you haven't gone back for a certain amount of time, they tell you they only cater to their regular customers. They charge extra for any different shampoo, matted hair etc. Find another groomer , you'll get better value and service for your money

Poor customer service. Your business & your money are not appreciated here. I’ll pay more for great customer service any day. As you can see from the reply, the owner is rude. It’s been a year because I haven’t had the dog since last summer. The dog belongs to my son, who’s in college out of state. When he comes home for the summer, he brings the dog and I take care of her. Again, bad customer service.

it was a little hard to reach the groomer here, i called twice and no answer but i did get a text later asking how i can be helped. considering i booked for the day before, i am very happy i was able to get an appointment. i was also very happy that although i was late to my appointment, the groomer had said it was fine and was very nice throughout the whole pick up/ drop off. the grooming itself for my jack russell terrier mix was great. she did exactly what i asked for plus she put a cute bandanna on my dog. i really liked how she did a before and after picture and sent them as soon as she was done to let me know it’s time to pick my dog up. it’s a little pricey than i am used to, but she does great work and was great with my dog who has slight anxiety.

Does a good job and works well with my dog

Just tried to schedule an appointment and was turned away without an in person consultation! A professional would assess in person before drawing conclusions and or saying they would have to charge me a lot of money!!

They had nothing available. Every one there seemed done for the day by the time it hit around 2 to 3 pm.

We just took our 10 year old female chihuahua here for her first ever grooming session & the entire experience , from booking the appointment to drop off/pick up , was excellent!! First , I love that I can get her scheduled via text. Second , prices are very fair. Third, a huge appeal for us was that the dogs are not kept in little cages. My dog is incredibly nervous with new people / other animals which is why we havent taken her to be groomed in the past , so I was a bit worried about her reaction to being dropped off but, to my very pleasant surprise she was happy & calm when we arrived to pick her up from her appointment. We recieved text updates & photos of the process of her treatments which definitely helps nervous dog parents like me.The atmosphere is calm & welcoming for pets & we even got some treats to take home for our girl. We will definitely continue bringing our pets here & I would highly recommend to anyone looking for a good groomer in the area. Thank you Puppy Pampering Pet Spa!

This is the first self wash that I've been too that requires an appointment. The lady that was in the store was very rude. I asked why you need an appointment and all she said was thank you so I repeated my question and again thank you. No explanation. I will never come back to this place and never ever recommend it. Horrible.

This place is great and the owner is super friendly. It’s a little more than in other places but it’s worth it. They only do a dog at a time and don’t lock them up in cages. I’ve been to multiples places around the area and this is the only groomer I’ve revisited.

Owner always does a great job. And my little one loves going in to see her.

Tried a new place and was happy with the service and loved that she took a before and after pic and texted it to me. Will be back

Always does a great job with my pups! Grooms my dogs breed style very well. I have a Miniature Schnauzer and a Double Doodle she does exceptionally well with. I have never had a problem with contacting and making appointments. If anything she accommodates my busy last minute scheduling. Would definitely recommend to try. 10/08/2019

My review is regarding how unprofessional they were when I tried to contact them and make an appointment. I am unsure how they are with dogs but their exchange with humans would cause me to find another groomer. After calling and it went to straight to a generic, automatic voicemail. It did not even state their business. They texted me later instead of calling back. After a long and confusing text exchange out about simple grooming rates, dematting fees at $10 per 10 minutes- the following message about dematting said it would take 1-1.5 hours! When i said it was excessive, they shut me down and made it sound like I was ridiculous for misunderstanding their text. And then said there’s no appointments available and ended the texts. If they displayed any kind of professionalism, gave clear costs, and picked up their phone, we would've saved time!!!

First visit 4/29 great experiance Very professional place I got updates and pictures showing me progress and quick response when you call or text I was very pleased and the place is really cute and clean. I will be returning Thsnk you

She always does a Amazing job When you bring your pet to her she does personal care.

She did a great job! My dog is not the easiest to work on because he gets so anxious, but she took the time to help him feel comfortable.

Staff is very pleasant and very good with animals definitely would recommend and will be returning the next time my dog needs a bath nail trimming or any other grooming