Contra Costa County Animal Services Dept - Pinole Shelter Pinole, California

Got assistance fairly quickly and got information about adoptable pets from the notes of volunteers and handlers. Peaceful environment and great areas to acclimate with a dog or cat

Just adopted our new family member a pitbull mix and she is just the happiest dog ever she loves giving kisses and is smiling and wagging her tail all the time. We originally did not go there to get a Pitbull we had other intentions to get a different dog. She just happened to be out for a walk and she just sat down and rolled over and wanted belly rubs and that's when she started giving kisses and that was it I had to have her. She loves to be everywhere that you are

I have been looking for my services animal Chloe she was all white and my service dog and I was coming to get her out and they adopted my dog out was not every happy and very sad how they would just go behind my back and could do that with my disability I have and other health problems I have ????????

It's been great since I have been able to plan ahead and make appts. But first come first serve will not work at all. Don't know what I'm going to do after the 17th

They love their animals. Keep supporting them ♥️

Nicest animal control facility I have ever been too

Do not go to the location. They said they closed to the public. (Wednesday, March 31st 2021)

I really recommend this animal shelter if you're looking to adopt a cat or a dog the staff is super nice great attitude awesome customer service they're knowledgeable that help you out in any question you might have really great place I recommend for anybody adopting cat or dog or any other animal this is the shelter that you want to adopt from????????????????????

They were very nice, professional & organized. Once in they explained what was going to be done to my pet and he was in and out very quickly. Gave me the info on after care. I'll be back again when it's time. Thanks All!

Very good place for helping you take care of stray animals in the Martinez and Pittsburg area.

In and out fast. Dog got vaccinated and licensed. Friendly service.

We adopted Dove a little over a year ago. They brought her from Pinole, spayed, gave shots. We had to bring her in for treatment of neausea and vomiting and ear sensitivity for which they treated her at no cost to us.

It takes longer than it should to get through the adoption process but still giving 5 stars because the staff and volunteers are so friendly and caring.

This is a great place for the sheltering of animal's i bought my niece an her pup in for shots notice the clean scent looked very nice they gets a thumbs up from me.

Very much a given and caring people to dogs and cats... ty.

This is where I found and adopted my current puppy. Well she's not a puppy any more, but she is my puppy. Her name is Loretta. Best dog in the world

Don't bring your ferals here unless they're about to die cuz they won't take healthy ones.they also claim that fix our ferals doesn't exist anymore when in fact it does they just aren't working with them. It used to be you could bring farels in to get fixed and potentially adopted, otherwise you would have to release them where you found them. (Thus reducing the number of farels cause they wouldnt make more) but apparently like I stated earlier they will not take healthy farels, which are more likely to have larger litters. I guess we will just have to let them suffer until cccacs will lend a hand. In the meantime thanks for the help on a farels population boom, your the best!

So many good things to say about this place. I got my dog from here 2 years ago and they made the process easy. They can get backed up, like any business but they are willing to help. They have volunteers they help you find the perfect new pet as well!

My cat run away and couldn’t find him for almost two years. One day I received a call from them stating they found him roaming the streets and that he was in bad shape, there was no other option than to put him down :( after all the denial and crying I asked if i owe them any money and they said “don’t worry about it” i went out of the country and just found out (after two years) that they sent me to collections. They claim they called but I never received any voicemails. They also said they sent different bills but no one updated my address when I was there saying bye to my cat. I wish someone would’ve told me how much I had to pay when I was there. They said they wanted to avoid me the stress but now I’m even more stressed since the bill went up to $1000 and now it shows in my credit. Train your employees better when it comes to billing!

Wonderful organization with kind loving volunteers who ❤ these creatures.

The volunteers and the employees are very helpful and caring towards the animals. They do what they can to find homes for all the animals.

I am an Animal lover and foster kittens for them. Trying to save lives of pets. You receive unconditional love from the animals. Donate, foster and adopt. Spay and neuter your pets!

Loved it we found our forever fur baby here!

No pressure to adopt, just friendly volunteers who had no incentive to help besides enjoying animals. I did take a cat home, but that has nothing to do with how I was received by the staff( paid and volunteer) Robin, sandy, and Jessica. All of them were awesome and the front desk helper with the gauges all made me feel welcomed and I was able to make new friends and take one home. Very happy very satisfied with the shelter

I volunteer there so I am there once a week on Saturdays in the afternoon come and say hello and maybe we can help you thanks.

It won't give us OUR cat

Wonderful place. I adopted 4 cats. Great staff

Thank you to CCASD, I had to surrender my pet and they did not judge me for it. Other shelters/re-homing places totally judged me for my decision, which was a heartbreaking decision. I sincerely appreciate their professionalism as well as their compassion for my situation.

Volunteer worker was really rude there went todday and my nephew was touching a baby cat and voluntee put her hands on my nephew and I got mad and told her not to touch my nephew i thought that was really rude and uncalled for ! !

I have been trying to adopt a dog from here for over a month. They didn't want to adopt him out because of "behavioral issues ", so they told me to contact a rescue to transfer him into their care, I did. After a handful of visits I'm finally allowed to meet the dog outside of the kennel and he is wonderful. I'm told that I can adopt him on my own if I sign a waiver, I come back another time and I cant see him cz hes sick but am told he really needs out of the shelter environment. I go back a few days after that ready to take him home and they say "no, hes being transferred ", the manager refuses to speak to me! She didn't even want to tell me where hes being transferred to and is just rude! This shelter does treat you/look at you like you are a child just wasting your time! I am almost 30 with a husband, house and career and yet I'm wasting HER time by trying to save a dog from rotting away in HER shelter! I am heartbroken but still trying to bring him (the dog) home. The volunteers are very kind though, but not super helpful because they aren't really allowed to be