Reimer Dan DVM Adler Veterinary Group Northridge, California

I have been going to VCA Adler since it was Adler Vet group for 12+ yrs. and I have 4 cats under their care from the initial visit till present. I have brought my friends to come to this vet place as well and including my Rabbit is under their care up to date. I have rescued a Cat and also placed under their care, I have supported this place well whatever recommendations they provide, i follow and spend lots of money for all my pets. I even have 2 under their VCA care club. Overall they deliver so I give 2 stars for that and the care they give but... This review is how my Senior cat 13 y/o service has been utterly mishandled and provided unacceptable treatment in significant fashion relative to boarding/hospital stay for the past holiday season. I have called days before the Dec. 27th boarding for my cat. Spoke to Janet initially and checked in with Dr. Camelio for approval contingent to the meds he takes. Did not get a call back..day or two I called spoke to Lilyana and said they scheduled him for boarding/hospital and all set for price of $49+ per night. Requested for email confirmation, none received. Text was done and confirmed his stay, they responded thanks! I have booked him 27th till the 3rd of January 2022. Janet called the day after Lilyana confirmed and said I'm so sorry Lilyana provided you the wrong information and stated will be staying at our hospital for the same rate instead of the boarding place relative to his meds which is fine. Janet called again the day before boarding and said the new rate will be $140-190+ for the stay due to the recent Cardio notes that his specialty doctor provided. The specialty Cardio doctor was referred by VCA Adler which in high fashion in retrospect to compliance with their recommendations of needed care for my cat. My cat is fine and just needed these meds to be given and again the focus is for meds to be given for time frame of booking. I agreed to the new cost given with no question. Day of boarding, Janet called early morning and said Im sorry we cannot take your cat as we have no electricity. Clearly not the case and doesn't want to deal with my Senior cat with meds in place to be given. All arrangements went to waste, last minute hard arrangements had to be made for alternative care/plan. VCA Adler never called back that day as they/Janet said they would once the issue has been resolved. They are not equipped to handle such care, did not care at all as they clearly overlooked this case despite how simple what needs to be done. How this was handled was extremely disappointing, disheartening despite all the support given to this vet place. My Senior cat is well and thriving up to date especially after the dates expected to be boarded at VCA Adler. No changes has been made and he is still under VCA Adler care at this time plus the specialty place. All 4 cats and the Rabbit is still under their care despite all this. The level of service and communication has been a disarray, even for calling for open slots they can't accommodate and even say we can look into what might open and call you to find out whats needed for your furry love ones. Even for a teleadvice or whatever.

Frankly a doctor Adler is fantastic and understand my dog's needs God-bless you

Each time I've called to make an appointment, the soonest they can get my pet in is between three and four weeks. I care enough for my pet to not wait that long when they have a medical issue. Apparently Adler VCA doesn't have the same compassion for my pet.

The staff really goes out of there way after the visit to follow up. They take care of business without trying to gouge you

The WORST experience at a veterinarian. I showed up to my appointment on time (2pm). They made me wait outside in the cold for 20 minutes. I politely asked if I could ask the vet some questions before my dog was seen. They had me on hold for 5 minutes. The vet answered the phone with "So I heard you want me to cancel your appointment" in a non joking tone. I was confused as I came to get a letter of exemption as instructed by the East Valley Animal Shelter . She stated that what I was trying to do was illegal and started to accuse me of a litany of things, for asking the vet if it was possible to write a letter of exemption by the way. I did not know what a letter of exemption entails, but she nonetheless accused me of trying to do something illegal by asking if it was possible to get a letter of exemption. Asking for a letter of exemption is now illegal according to her. She then said she was going to be canceling my appointment because it was already 2:30 and I was late for my appointment, which they kept me waiting for. So I just hung up the phone and went to another vet. Beware, these people charge much higher than other vets as well.

Super Friendly and Understanding. Patient and kind.

They were so nice to me and took care of my baby's cremation with lots of caring and understanding

Staff is a little slow but some great doctors. 2020/11/19 showed up for my appointment and had to wait 30 minutes for staff to pick up my dog. Not a good experience.

This specific location was perfect on my visit today. They paid great attention to the health and well being of my dog (Lady), with service that is unmatched! I called in to ask a few questions and they made every effort to help in any way they could, including with appointment times. Thank you to Dr. Camelio and everyone at this location for treating Lady like one of their own.

Great care and customer service! Friendly, caring staff.

Great veterinarians and amazing staff. Clean and welcoming environment.

They take care of my dog always

Very helpful, friendly and caring. So glad we found Dr. Chiang and Dr. Whalen

Practicing social distancing had to wait in the car while they did the appointment. Helpful staff and love Dr. Pena.

They treated me like a vip..and their staff was very understanding about my puppers needs and made sure I got daily updates with his conditions.... the vets here are great too. Very communicative and informative..

The best. Thank you so much I recommend you to anyone who loves their pet

I have bringing my pup here for 2 years and I just love how nice and caring the staff is here. They are always so helpful

Great people! Treated both my pups and turtle.

They truly care about their work and about your pet

Took my 12 year old new terrier rescue for her exam, shots and meds. The entire visit was contact free, the staff very competent. The doctor, new to me, was as competent as the others have been over many years.

LOVE this Vet Hospital!! Most Caring, Loving & Highly Competent Staff EVER!!! From Front desk staff, to Vet Techs to Outstanding Vetenarians!!!** COMPLETE CONFIDENCE IN THEIR CARE????❤????❤????❤????❤????????????❤

They do doggie care also

I don't take my pets anywhere else. They are really fantastic with every animal and every problem I've had. Really gentle and knowledge staff.

Very friendly and helpful people.

Friendly staff treated my dog really well

They take great care of Quiglee

Good Doctors and nice staff

I absolutely love it here! Dr Adler and the staff are amazing!!

they are a quality place but very expensive. they do take care of little animals that other places won't do. When my turtle needed help their surgery option was too expensive but they counseled me how to care for it at home which was nice. when i asked how much to neuter a rat they quoted $94 for office visit, $200 at minimum for mandatory lab work, plus $500 for the procedure, so almost $1K. i found another place that did it for $120. sooo...

Had to wait in the car due to Covid-19 social distance. Service is good and very organized.