Pet Food Express Napa, California

This store is a good one. Their staff is also good.

First time coming here and was followed and asked multiple times if I was ok or needed help. Could understand and tell they were following me and thinking I was going to steal. Never coming here gain.

I used to love coming here to grab Just Food For Dogs (premium....aka not cheap at all). I've never had a problem until my most recent visit last wk. I entered the store with a friend, went straight to the Just Food For Dogs freezer, then decided to grab some toys for my dog. As I'm looking through the toys and walking the aisles I (and my friend) noticed that we were being followed. (I should have left right then and there). I grabbed some treats, turned around and boom there goes yet another employee "fixing" something near me. When I checked out I brought it to the attention of the cashier, telling her that I didn't appreciate being followed, that I have spent A LOT of money in that store and had never been treated this way. She laugued...literally laughed in my face. I told her I was not joking with an extremely stern tone. She could barely bag my dog food she was shaking so bad. I'll never be back

Always have a pleasant greeting in, customer service is always on point. Always willing to help and educate you on products. Great team! Crazy thing is that's everyone in the store that's like that... Not one bad ????.. How cool is that... .

Best coffee test everyday. Awesome ????

OK but the the price is out of control

Guys place for buying animal products

These guys are amazing! The store carries way better products (hence why one might not find Walmart prices here, but are you skimping on your beloved pet's food????). And the staff is wonderful and so knowledgeable. I highly appreciate all the advice you guys give me, sometimes I don't even have to ask.

Perfect experience, friendly staff, very clean store.

Pet Food Express in Napa hires and trains the friendliest, most knowledgeable and animal loving representatives I've ever had the pleasure to interact with.

great service will use again

Great burgers and yummy shakes!

Staff is so helpful and kind. And they do local deliveries, often the same or next day!!!

Super friendly and a great place to bath the dogs!

DYI bathing area very clean with towels laid out. Had to clean the glass fire ash off my German shephard and found the employees to be very encouraging and supportive they truly made my experience less stressful.

Very help staff, good variety of products.

I just need to give a big shout out to Reed. This guy just single handedly answered every single question I had with no hesitation. He's so full of knowledge, it's gross lol. I'm like two days away from needing to buy more dog food and I will for sure be coming back here. Awesome job Reed.

They staff is great! The return policy is awesome and everytime we go in they all ways seem genuinely interested in my dog.

Love Pet Express! They always help me with questions ????????♥️

Friendly staff but not available with suggestions and information

High quality products....Dog and Cat cancer is epidemic.... Get high quality low ingredient food here

Mostly I frequent this store to take advantage of the doggie wash station. The employees have always been super helpful and really go out of their way to make sure your visit with them satisfies your purpose for being at their store.

Just checking to see if they were giving the bath for $15 like they usually do and usually have to do it yourself but no problem

Happy customers with lots of pets.

Nice place and nice people

Every staff member has a genuine love of animals and is very knowledgeable on all in store product.

Friendly and great selection of let products

The prices were a tad more than average, ( autocorrect hated my 'tid' ☹️), but what snacking attention from the staff! The dogs went nuts, but were marginally well behaved ???? We'll be back y'all.

Nice workers and very helpfull!

Not helpful at all bad information