PetSmart Mountain View, California

Always a pleasant experience whenever I visit. I pretty much always find the answer I came there for.

Only had 2 bottles of this dog broth left couldn't mix and match

The staff is very good for helping me find just the right products to use for my pets. Their products are made well and anything I've gotten for any of my pets has been of great quality, and lasts a long time.

Great customer service. Knowledgeable and super friendly!

Thry did not have what I exactly wanted but gave me a bigger size, double the size of what I wanted and gave it to me for the same price. What customer service.

Always has everything stocked. Have a good amount of kittens for adoption. Save the kittens!

Refuse to sell us fish without explanation. Other PetSmart do sell fish. Come back a year later. They said they don’t sell fish today. Never have that situation in other PetSmarts.

Always a good job for my dogs grooming needs. Thanks

Miss Kitty Loves her pet smart. Low price on cat food,letter, ???? ???? ????‍⬛ all cats like a pet smart..????

Wide selection of products, but quality is lower than other pet stores.

Lots of good stuff, they always have what I need plus I get several good "dog fixes". ????

Amazing place for animals lovers

Great store with helpful staff but a bit overpriced. You can get great deals on chewy

Curbside pickups aren't ready on the same day. They told me, they have a 3 day grace period to fill your order, something that's not mentioned in their site.

Eric O. is both professional and kind. He groomed my dog recently and did a great job. He also followed-up with me about his observations of my dog and I appreciate that. Cyntia is also a great groomer, my dog has seen them both and I am always happy with the service at this PetSmart!

I've been a customer of the Mtn. View Petsmart for 15yrs. There are lots of new faces but the customer service is still the same - excellent. Cynthia has groomed my dog Wiggles for the longest. She's exceptional in her craft! She makes my lil timid dog look beautiful every time. If she's not available, I'll request her sister, Sandra. Both are the best in my opinion. I've waited 2mos for Cynthia; although my dog suffered by looking really rough it was worth the wait. Cynthia made her look beautiful allover again. If I were a millionaire, I'd invest in the two sisters to start their own grooming business. In the meantime, I'll just continue to patronize them and leave good tips!

Convenient, and a good range of products to select from. BUT - the price at the register is higher than the price on the shelf. This is routine, it happens every time. Keep a close eye.

Big box store. Not much help. Prices ok.

They always have what I need.

I love going to PetSmart to see the cats and there are so many cute animals.

If previously treated them with 4 stars, but I just added a 5th because of the excellent customer service I experienced today. It kitty recently passed fairly suddenly, and we had a number of things recently purchased. We would have been happy to donate these unused and unopened items (food, collsr, litter), but Petsmart was able to give us a credit on the return. Thank you Petsmart!

This is the third time I had take my dog to petsmart Mountain View!! It will be the last time. Sometimes we think that other places over charge but at least they do a good job. Horrible what they did to my dog! Yes they charge cheap but they do a cheap work!! Never again

Just moved to the area from the east coast. My dog was is need of a good nail grind and deshedding. The department was great to work with and very friendly. Haven't tried the many other services, but excited to try the dog hotel and day camp as it would become a one stop shop for our dog.

Grooming for my lily once a month and it's always good. Staff is nice, service is always consistent. ????

Petsmart is our favorite pet store.

Every time I travel without my pup. I try to get him a place to stay using rover app . But this time I wanted to leave him in a pet hotel due to his medical condition . I previously left him in pet hotels before Rover was not around . From 2015. I had him stay in different hotels in Houston, Texas and In Bellevue ,Washington . After moving to California this is the first time leaving him at the Mountain View pet hotel. By far has been the worst experience . We left some toys for him to stay comfortably in his suite . During this July 4th weekend we Mentioned the time for pick up and wanted him to get a shower and nails done . Including the time for pick up. After arriving at the hotel at the pick up . They seemed to have lost his favorite toys . And no shower or nails done . I’m not happy and asked for the toys and they had to search for 20 minutes to find them . At this point I’m not even sure if they had given him the one on one play time which was promised . I’m concerned what my pet has gone through while we are out . This is supposed to be a place where we are sure pet is taken care of well but I’m not going to recommend any other pet owner go through what we went through .

This store service has gotten worse through the years. One of the sale's representative refused to sale me some fish under the premise that my fish tank is too small.

great taste on food. easy to order from your cellphone

Tried placing an order online which said to call the store for help with my order so I did and they supposedly didn't find my order. Told them it was fine thanks. if they can check if the product was available in store so I can go get it myself. they said no they don't have it. An hour later my order is ready for pick. WTH! Which I don't want anymore because they said they didn't havethe product so I got it somewhere else. My problem is being charged in the first place. When you guys said my order wasn't there so I couldn't cancel it then. It frustrating cause now I had to call and cancel it and technically you guys are still making me buy it and then return it. Like why did it have to be this big of a mess. You guys gotta get better customer service or something cause this ain't it.

During Covid I've been in the store a few times. Shelves were stocked and staff helpful. Everything is good. Removing one star because I've never seen more than one checkout person, even when the line is long. I understand the need to not overstaff, and usually the line is only 1 or 2 people so it moves quick enough. But still, when there's 5 or even 7, the wait in line can be 10 or 15 minutes. Too long.