Value Vet - Westwood Los Angeles, California

Dr Werber is the only good thing going on at Value Vet. Otherwise, the rest of the facility is a big mess. The front desk people (especially Rose) are incredibly rude and not helpful. - I had to call and email almost a dozen times over course of over a month before they would send us our x-ray and medical records. We even went in person and they turned us away. - Recently, when Chewy called them to approve our flea medication, they lied and said that we weren’t patients. If you want any medication, scheduling support, or “common decency”, do NOT visit Value Vet.

I'm upgrading my review to 4stars because after one unprofessional experience, Value Vet has re-gained my trust. I always liked Dr. Davidson but the appointment scheduling used to be a problem. As long as you have annual exams, they take better care of you.

Dr Jeff seemed like a good vet the several times I took my dogs there. The office staff however for the most part is unprofessional & unhelpful. I regularly got no answer or return calls when trying to call during normal business hours. Long waits with no updates & a staff that just doesn’t have it together.

I really loved Dr Jeff (Werber) he is fantastic and always treated my baby well until we moved out of the area- he even took my emergency call and you call tell he truly loves animals. The staff could be better at scheduling and seem unorganized (long wait times) but their vaccines and overall fees are better than other vets around.

Complete neglect of my dog who I used to take to this clinic all his life. Throughout the remainder of his last months, he had many episodes and I took him here various times which then I was told nothing was wrong. After a few months I knew there was something wrong, and only after when my pet was under anesthesia and you could clearly see the tumor because of his relaxed position, they told me my pet had a fully progressed tumor and he had to be put down.

They always take care of my dog " Galaxy ", as vip, very fast. I'm very happy with them.

We made na appointment for our 4 pounds tea cup chihuahua for routine check up, we got at the vet 15 minutes before the scheduled time. We waited and waited and after 45 minutes after the time scheduled nobody gave us not even a word, when we asked what was happening they just said we had to wait and they would verify…. Half an hour later I complained that it was unacceptable, they just said I am sorry…. So I left without my baby being seen by the vet, really disappointed.

HUGE RIP OFF! Only use value vet if you want to get ripped off. his place is an incredibly shady, low quality, poor value establishment. We needed to ship two cats and not only did this terrible vet charge us $70 for an appointment (per cat!), they then charged us $145 (again, per cat!) for a simple health certificate! If this is how they treat military family members, can you imagine how they treat everybody else? You would get more value by lighting your money on fire and watching it burn! Stay far, far away!

Avoid. Avoid. Avoid. I gave them three chances to see if it was a fluke but that doesn’t appear to be the case. Minimum wait time PAST my scheduled appointment time was 45 minutes. This last time I hit an hour and walked. Save your time and go somewhere that’s got a better handle on scheduling or at the very least gives you a heads up call to say “hey, we’re running behind.” Or go here. But make sure your schedule is cleared and you bring a book.

So far so good! They get the job done, no complaints from me.

We are sharing our experience to make sure other angels won't go through what our baby did! We wish someone had done it for us! Our 14-year-old cat had been diagnosed with a benign mass on her spleen and a malignant one on her small intestines. Dr Werber insisted that he could not advise a remedy until he could perform an "exploratory surgery" to assess the size and spread magnitude of the mass! After 2-3 weeks of hesitation we finally agreed to a conditional surgical removal of the affected part of intestines, in that Dr. Werber was supposed to cut open, take a look inside and advise whether to proceed with removal of the malignant mass or stich her back and leave her as is for nature to gradually take its course, until the time comes to put her to sleep. On 6/22/21-the day of surgery-we dropped off our baby, at 10 am as scheduled, and anxiously waited for Dr. Werber's call, but we were not given any updates as to the start, duration or finish time of surgery. They would just say there were other patients in line ahead of her! on or about 3:30pm after couple of frantic phone follow ups, they finally told us that the operation was over and she was in recovery. we immediately reported to Value Vet to talk to Dr. Weber and pick up our baby. After 45 excruciating minutes of waiting finally Dr. Werber took us to a room and explained what he had done, and showed us a series of grewsome pictures and videos he had taken of the surgery, saying that he had removed the Spleen, the malignant mass as big as an orange, and had shaven some spread mass on her pancreas, ...!!! -We hadn't authorized nor asked for removal of spleen! He was not even authorized to perform the mass removal without assessing the risks, and talking to us first! When we asked why did you do that and why you did not call us as promised, he simply replied: " I almost called you", because there was extensive amount of blood Wessels around the mass and it was huge and ugly! but he did not! he butchered our baby for who knows how many hours as she was bleeding to death! 10 minutes later he called us to the back area to confront the lifeless, butchered body of our beautiful girl with eyes wide open an her tongue white like a piece of chalk. He pretended to be shocked that she was in that condition and was trying to show us that he was doing everything he could to revive her! I am not a Dr., but know very well that a 10-lb cat could not survive such major unwarranted surgeries in a row in one session! Dr. Werber despite our clear request to ask for our authorization to proceed, took the initiative to perform the deadly surgery on our girl. Since the incident we have been trying to get a copy of the photos and videos he took during surgery without success. they do not even bother to respond to our phone and email requests. It clearly shows Dr. Werber has something to hide and does not want to share the photos and videos for fear of incriminating himself. We are not going to give up, and plan to report him to the Veterinary Medical Board for his reckless, unprofessional behavior. If one viewed the pictures and videos that will haunt us for ever, one would think that it was about for educational and training purposes for a veterinary school anatomy and autopsy class! Please think twice before you trust your angels with Dr. Werber!

very caring and nice staff with super awesome docs. they are very affordable edit They used to be affordable and they used to be nice. They price used to be 40 and 60 with appointment and now 70. The staff are too rude So sad what happened to such a lovely place Dont recommend it at all and I'm their customer for 15 years

The place was clean, comfortable, and open to dogs of all sizes. EVERYONE there was kind and HONEST. The clinic helped me with my dog, which the doctor said she has pneumonia. His service are cheap (than the ER) and helpful. They work with you on prices, services, and follow-ups. loved this doctor's candidness, meaning my money is being spent on well cared and beneficial treatment for my family dog. They really do "Value" your pet's well being.

Dr. Jeff Werber is the most knowledgeable, honest and kindest veterinarian I've ever found.

My appointment was at 12. Got here at 11:45 and told them I have severe sciatica pain and that I came early so I can make sure to be on time. After waiting for more than 2 hours, they just had me come in a room and wait again at 2 pm and was finally seen at 2:15 pm. Their service is absolute trash and their attitude is even worse. Izzy was very rude the whole time. They are extremely unorganized and unprofessional. Got my file and I will not be returning anymore.

I had gone here because my usual vet was closed and my dog had an ear infection. They got her in right away and was treated without being over priced. When I tried to make another appointment for the same dog to get spayed I had spoken with the front desk and asked if she could get in for their next available appt. they had schedule me the weekend for February 14th on a Sunday. I had ask really on Valentine's day? I also didn't know they were available on Sundays. She said eyes drop her off at 9:30am and you can pick her back up at 2:30pm. I arrived on time on 14th and they were closed. They schedule me for a day they weren't even open. I called the next day and told them what happen and to get another appt. I was assuming the mistake came from someone being new. The front desk lady was even worse not telling the procedure, I asked what day was available and she said Saturday and I said that works then she goes that day isn't available. The vets are nice but their front desk or whoever is dealing withs scheduling lost my business. They are very unprofessional and lame.

Dr. Werber has been the family vet for decades. He is amazing a magical being. I like magical doctors. We feel very welcomeq

I can't say enough good things about this place. The staff is amazingly patient and organized. I've showed up on several occasions with an emergency and they've been accommodating. Dr. Davidson is a cat owner too and that adds a level of comfort that not all cat owners get from every dog loving vet. And when the time came to send my cat to the rainbow bridge, they were so kind and didn't rush the process. It doesn't matter how far I live, I will make the trek every time.

Updating this: they now take appointments! Can't recommend these guys highly enough. Pricing and expertise can't be beat. I won't go anywhere else.

two years ago my cat was sick and my daughter took him to this clinic, i wasn't there to know if they really treated him well my daughter said it was ok. Since that time he needs to eat a special type of feed that only there we can buy because we need a prescription if I want to buy elsewhere. So they recommended me to buy through their website and I wouldn't need to go to the clinic every time just to buy the feed. Last week they sent me an email saying that there is no available when I called the clinic they said if I went there I could buy it but I would have to go there with my cat to visit vet again and take it or they couldn't sell it to me . My cat is not sick and I don't want to submit him to stressful exams again. They just want my money ????

Super compassionate vets, staff and all involved!

Let me start off by saying I read about dr. Weber and I knew that he was going to give personal attention to my baby girl very busy office all in all they keep it nice and clean and the staff there are very professional and courteous 2, Doctor Weber give u the personal touch and takes his time and to get to the bottom of whatever's wrong with your baby I give it a 5 only reason I gave it a 4 because it was my first time being there all in all I thank dr. Weber and all his staff for being kind and courteous.

The veterinarian was very thorough and compassionate.

Very compassionate staff. Dr. Davidson is a very thorough veterinarian. Gave us plenty of time to say goodbye to our furbaby.

Terrible service, they make you wait excessive for no apparent reason. The doctor who’s very young and would not even listen to what I was saying! I tried to explain to him that my dog woke up in the morning with the corner of his eye slightly red and looked like he’s uncomfortable keeping his left eye open and wanted to ask him about an eye drop appropriate for redness. He checked my dogs eye for maybe a few seconds and started to make a list of medications as antibiotics for infection. I explained to him that my dog doesn’t have any infections in his eyes! He’s response was, he will once they do what ever he was planning on his eye!!! They charged me $60 to make me sign an agreement to charge additional $207 Which was basically going through a rabbit hole!!!! It’s too bad, we use to go to the old vet that used to be there and this new doctor was complete disappointment.

Gastion Lazin is treated with kindness and compassion always here! Gasty got his X rays and was happy, Dr Davidson is the beat vet in California! KUDOS!

Hadn't been there in more than a year, due to covid. They have expanded, brand new, super clean, following all directives re covid. Very professional, very nice staff, not pushing for unnecessary tests, still very competitive prices. Am so happy with this place????

Doctor is great, price is right

I went there for my dogs check up and vaccination with prior appointment. I waited over an hour in the waiting room with no one checking on me. When I asked for the reason of delay I got nothing but terrible and rude attitude that they are simply busy. No one offered an apology as I continued to wait. The staff are not professional and do not care to satisfy their customers. A simple. call to postpone my appointment would have easily solved the problem. But I guess they were too busy to do that as well. No respect for my wasted time. I will not go back again!!

My 11 yr old has been going here since she was a puppy. Friendly and trustworthy