VCA Rossmoor-El Dorado Animal Hospital Los Alamitos, California

Would not recommend coming here. I had a free exam certificate for an exam for a pet I recently adopted. They canceled and reschedule my original appointment and were able to get me in the following week. I saw Dr. Hartwick and mentioned to him my new dog was having some eye discharge. He stood by the door while I was sitting down (about 2 ft distance) and he said the eyes appear to be fine, but he never closely examined them. He did listen to the heart and lungs and felt around his abdominal area but never assessed his eyes up close. That evening I noticed in the inner corner of my dogs eye it was red and there was a bump there. I called the office the following day and emailed a photo for the doctor to look at. They called me back saying I need to come back in because its hard to tell from the photo. I asked if I need to pay to come back in and they said yes. I didn’t think that was right so they asked an office manager who said it’s up to the doctor. Dr. Hartwick said yes i will be charged for the visit. I explained to them that he never assessed the eyes up close but according to his notes he did. If he truly assessed the eyes like he said he did then he would have noticed the bump along with the redness. I understand if they wanted to charge me if it came up a week later but this was the following day and it’s not fair that I need to find time to have to go back there because he neglected to do a proper assessment. Will be going to another vet and I recommend everyone else does the same. This place clearly lacks customer service and only care about making money.

Dr. Cooper was super professional and took excellent care of my cattle dog. She’s known to be a bit “nippy” as they naturally are. She responded super well to he’s calm demeanor. We will be back soon for blood work and a spay. (:

All the personnel, from the front desk to the back treatment rooms to the doctors and visiting specialists, are the best. Very professional, courteous, and they sincerely care about our pets. I have been grateful for the care they have given us, whether during a routine checkup or while analyzing a difficult problem. The doctors have called me after hours with test results so I don't have to spend a night or a weekend waiting and worrying. I recommend this clinic to my many "doggie" friends in Leisure World.

I took my dogs here about a month ago. I have been asking for the doctors records so I can submit a claim to my dogs pet insurance. I have asked three times and I'm about to call and ask for a FOURTH time. I usually take my dogs to another VCA where it’s NEVER a problem getting the doctors records after the first ask. I’m never bringing my dogs back to this location.

i went there out of an emergency and was quickly reminded why i told myself i wasn’t going to bring my dog back here.

Great place to take my furbabies to. They really care about your pets and it shows. I have taken 4 pets to them and they all get great care! Dr. Casale is so thorough and helpful. Very accommodating front staff and they are always friendly. Techs are efficient as well :) Its always hard to know what vet to choose but I know they are in great hands here and I’m glad I found them!

The Doctors are completely awful.

Efficient, friendly, they make it easy!

Dr. Hasselbrink, Dr. Hartwick, and the entire staff at VCA Rossmoor-El Dorado honestly and truly care about their patients. When I had to put my kitten to sleep they were all supportive and sympathetic and when my other kitten needed a small procedure they were all just as kind and supportive. It can be very upsetting and scary when your pet is ill or injured, so I find it comforting to know that the staff at this VCA will give your pet the care and attention they need.

Had to get my cat checked out. This place is expensive.

Good experience here for a first time visit. Staff friendly and vet was knowledgable and kind.

Have been pleased with dr.'s, but they cost way more than other vets, and the office staff has been unpleasant for over a decade.

Unfortunately I had to euthanize my 20 year old cat but the good folks who work there were very nice and compassionate and helped me say goodbye to a family member and for that I'm grateful. Thank you guys

Dr Camacho has diagnosed our cat accurately and quickly at minimal expense twice. Also received follow up, care calls. Appreciate him and his concern.

The price is high but the doctors are worth it

Dr. John Cody always takes great care of our animal family. Our girls have been seeing him since puppyhood and adore him . If your looking for a reliable Doctor who is honest , empathetic, and only has your pets best interest in mind , see Dr Cody! We also love Dr Camacho ! ❤️????

We took our new kittens here and it was a good experience. Dr. Cody moved to this location so we decided to come here even though its slightly further, he was wonderful per usual and the staff was great. All went smoothly despite covid restrictions, our kids got dewormed and checked out, all is good.

What lovely people! The Dr. himself came out to talk with me about my dog. Very responsive, kind people, excellent customer service. Very impressed and happy. Can't recommend enough!

They were relatively fast and not as expensive as I expected.

Last week was my first visit at Rossmore El Dorado animal hospital. I saw Dr. Camacho regarding my cat Joey. Explained his condition and was very satisfied with the results. Joey had a very thorough exam and was given instructions on his condition. Joey is doing great and will continue going back. I recommend Rossmoor animal hospital.

Yes, the Vets are really good, but the staff are rude & obnoxious. That was 4 yrs ago. O changed

Love VCA! Not a Generic Veterinary! Dr Cody, New to Rossmore VCA, is GREAT! He came into the room with my Pitty and i, and made himself comfortable, on the floor with Marilyn while we talked! I Trust VCA ! I have Boarded Rabbits there, Previously! Great Price, fit right into my fixed income. Thank You, Rossmore VCA, AND Thank You, Dr Cody...My Marilyn Loved The Whole Trip! Laura Brosz

The staff goes out of their way to help you. They greet me and my dog. Dr. Casale is the best. They understand that my dog has special needs since she attacked by another dog a few years ago.

These people care, are very PROFESSIONAL, and let you see them give your animal a shot. They are NOT scammers or fraudulent in any way. They are my NEW vet HOSPITAL!

VCA Rossmoor-El Dorado is the KP of animal hospitals. The expert doctors and staff have your pet's best interest at heart.

Everyone from the front desk to the the Veterinarians are very helpful and caring. My girls have been visiting there since they were puppies from the same litter, after almost 15 years, we now only have one girl but she has never showed any hesitation when visiting VCA Rossmoor-El Dorado. They really take pride in taking care of our animals.

1st time visit for our New Puppy. Very thankful for such kind treatment from staff and Vet!

My dog has been to a few vets and this by far blew them all out of the water. Dr. Camachos compassion for not only my pet but for me as well helped ease my tears and breathe after a horrible experience else where. I cannot thank him enough for his kindness and compassion. This will be the only place i go

I’m dissatisfied with the services and cost of services provided. I brought my cat in for a teeth cleaning and removal of a lump on the cats head. The cost was outrageous for teeth cleaning and bloodwork ($591.72). I was told if I bought the pet care coverage the removal of the lump would be covered. I bought the coverage. On the day of the surgery I was told they’d be an additional $500 for ant extracted teeth. After the surgery, I received a call from Dr. Cody and he said everything went fine. I asked him about the lump. He assured me it was a cyst and it had been removed. I asked him if there were any stitches involved and he said “no”. When I brought her home I saw the lump was still on her head. I called the office and spoke with Tiffany. She said the doctor had left for the day and he did not make any notes regarding the removal of a cyst. In addition, the pet care package does not include removing a cyst. I feel like I was overcharged and roped into buying a plan that was not needed. I wished I had never gone there. Very sad about it all.

Very helpful and polite front desk. Dr. Cody was great and very caring with my 14 week old puppy.