Kriser's Natural Pet Laguna Niguel, California

BEWARE ~ They “have to take walk-ins” for grooming even if you have a scheduled appointment. I had an appointment, but they took care of the walk-in appointment first!

Dry food mecca - holiday toy heaven!

Not easy to find, but friendly, helpful staff.

I come to this store at least once a month to pick up raw dog food so as you can imagine I spent quite a bit behind the food at the store. The store is really tiny which is fine because I don’t really care about the size of the store but I feel like the customer service can be improved. Based on my experience today, I probably would never go to the store again. I’m not going to name the person who was at the register but the vibe was totally off. She was rude and disrespectful. If I’m going to spend over $400 every month on your business, I expect at least decent customer service. Just a hello and thank you would be nice to start with.

AWFUL, AWFUL, AWFUL. Just picked up my dog from grooming. We've been coming to this place over 2 years or so. I just got charged whopping $180 for grooming. Left him for little over 2 hours... I feel like I just got ripped off. Asked the manager to waive since we've been a loyal customer to them for some time. She wouldn't even budge. DISAPPOINTING. Very upset. DON'T leave your pet over an hour, these guys will rip you off.

My spouse and I moved to Aliso Viejo about 2 months ago and we found Kriser’s, which we thought was the coolest pet food store we’ve ever seen. The selection of all-natural foods and treats were amazing and we took to coming in regularly to get our pet’s food. The girls who worked there were all incredibly friendly and knowledgeable about the products, it made the shopping experience nice and relaxing. Recently, they hired a new sales person named Jacob. When we first met him it was...uncomfortable. He tended to have explicit music playing he was working, which is not professional at all considering how many young children come into the shop. We just wanted to get our pet food and leave but instead he kept asking about our plans and personal life when there was clearly a long line of frustrated people behind us. We came in again yesterday again and he was there, and after what he did, I am sorry to say I will be taking my business elsewhere. As he was ringing up my spouse, he did his usual thing of trying to force you to converse with him, except this time he actually started recommending different MARIJUANA STRAINS to my spouse (to clarify, no, it was not the calming CBD pet products they offer). All of this was within earshot of CHILDREN. My spouse was so shocked they just awkwardly went with it so the transaction could just end already and leave. When my spouse told me what happened I couldn’t believe it, but with this was the last straw. I loved shopping at Krisers and I recommended it to all of my friends. After this, I will be letting all of my friends and coworkers that shop at Krisers of what happened and advise them to shop elsewhere. It’s a shame, I very much enjoyed shopping there until this new man started. Oh well.

This location USED to offer great services and scheduling flexibility. However, over the course of the last six months and in no less than three occasions have we had to cancel services here. Between rude staff, abrupt scheduling change needs, and an unprofessional attitude, I will not be returning to this location.

Excellent natural selection, friendly customer service, and money-saving rewards. Only pet store I shop!

Great personal attention and quality selections!

Great selection of pet foods at reasonable prices.

Good selection of good quality pet food.

Small, friendly place that has quality pet food.

The cat food i get is 3 dollars cheaper here than any where else I've found it

Clean store, friendly employees, sometimes the foods selection can be limited, but I was told that was due to supplier change at the time, will have to wait and see

They're awesome. Such friendly people.

One of the employees who works here is really slow at checkout. There was only two people in front of us and we were in line for 20 minuets. They only had two-three items each and we only had two. It took so long we ended up leaving without anything we had to be somewhere.

They were very professional and Gaby the groomer is the best. Very caring and thoughtful

Didn't even get to experience this place because the first time I called they put me on hold for ten minutes. When I called back they hung up on me. I was recommended this place by one of your groomers but I guess customers aren't important to this place.

Love this pet store. They are all so lovely there and their customer service is amazing. Very well stocked with healthy products for dogs, cats and exotics too.

Great selection and very helpful associates.

Knowledgeable staff. Great customer service especially by Alexandra. She went above and beyond to help me find food for my dog with allergies.

Super friendly staff and great selection of extra healthy pet products! The prices are very reasonable compared to what I can find on Amazon, and they even have some refrigerated and frozen selections I haven't seen online from the brand I like (Primal nuggets)

The knowledge of the staff and the patience of the groomer is worth the multiple visits. Food Selection is top notch too. Lots of good treats for your pets including toys that last and local events designed to bring you closer with your pet and other pets. Reworked my thinking on what a pet food store is.

This store and employees rock! I would not hesitate to use their advice on any of the high quality and safe products they sell and have heard raving reviews of their Groomer! From a Master Advanced Canine Behavioral Therapist and Trainer