Hercules Pet Clinic Hercules, California

Just money-oriented clinic, that’s all I want to say

Amazing service and a very friendly staff.

We take our dog to Hercules Pet Clinic. They are now allowing people to come in with masks on and attend the checkups with the Doctor in a private room. We had our dog neutered and all went well. Appointments can be made online, email or by calling in. Staff is friendly and its no contact payment with your credit card on file with the clinic. They sell pet foods and flea and tick treatments The location is convenient - located in a strip mall with parking lot.

I have a healthy 3 year old cat who gets regular yearly exams every March, and the only prescription she uses is “Revolution Plus” against flees and ticks. Today I found out that I can get the same medication online through a well known US pet food and pharmacy supplier, for $70 dollars less. After I ordered it online and filled in all the required veterinarian information, I received a callback from the pharmacy informing me that my clinic doesn’t want work with them directly. So I phoned the clinic and requested the hard copy prescription so I can personally mail it. Long story short, contrary to all normal and expected health business practices, I could not obtain that prescription. The supplied reasons were: - your cat’s Dr doesn’t work here any more, she works for our sister clinic in Pinole ( so no other Dr could sign it without another physical…What is the purpose of “The Sister Clinic” in that case?) - your cat hasn’t been seen here for a long time (according to the chart they instantly pulled she was seen in February this year for the regular annual physical by their sister clinic in Pinole, to which they personally sent me because of the COVID pandemic and said they are interchangeable) - when asked how come they easily sold me the same thing in May this year (for $70 more) they responded - it was issued by a technician (????) None of this makes any sense to a regular customer. They could have easily been very helpful to a customer, especially having all of my cat’s information, chart with regular physicals, and previous history of purchasing the very same prescription on their computer system. But that wasn’t a goal here, unfortunately.

The staff was very caring and friendly.

Very friendly and professional staff made me feel comfortable bringing my feline friend in to take care of an abscess on his chin. While I had to pay the emergency fee to get seen immediately, because nearly every veterinarian in the area is impacted with a waiting list, they were able to perform the procedure and give shots without a sedative, which saved me about 30% on the days costs. What's more, these guys don't try to cross sell you and promote other products, like other vets in the area (I'm looking at you VCA). I'll definitely give them a call next time for my cat's needs.

Very caring & detailed. Grateful for this vet clinic.

The office staff is very kind and considerate! My mom said that the woman Vet was also vet kind and compassionate (only one person allowed in the office for our procedure)! It was a very pleasant visit and we will definitely be back!!!

Wouldn't take our 2 rescue senior dogs and our new puppy anywhere else. Had a terrible and very dishonest experience at another vet (Kensington Veterinary Hospital) and decided to bring our dogs to a closer vet office. Dr. Lin and Dr. Wehren are BY FAR the best vets we have ever had for all 3 of our dogs. They have helped treat our 2 senior mini doxies for back aches and injuries many times. They always try to keep them (and us) calm during visits and are always professional, courteous and explanatory with their diagnoses. Dr. Lin completed 2 very successful dental cleanings (and many extractions) within the past year for one of our rescue senior dogs, Vienna Sausage. Dr. Lin kept us in the loop the entire time letting us know when Vienna was done with the cleaning part, informing us there would be a need for extractions (and getting our permission to do so beforehand with complete transparency of the additional cost) and also giving us a call when Vienna woke up. I arrived and picked up a completely different dog...she was energetic and happy running to the car and going up the stairs to our condo. Just means she was in so much discomfort and Dr Lin and her staff took all of that away. The CSRs are always swamped with paperwork and phone duties but always find the time to greet you as you come in. They also explain all quotes and invoices (whether it be over the phone or in person) in great detail and always answer any questions we have. They are professional and courteous and clearly share the same love for animals as the rest of the office staff. They always chat about their own pets with us and give us helpful tips if their pets have had similar work. So if you are looking for an honest, reliable, professional and caring veterinary hospital...look no further. I recommend them to friends and family and will continue to do so.

Very kind vet. They are covid aware and still helping pets in need. We found and kept a puppy during this shut down and have been taking her here. As I wait outside for my pup, I see other parents checking in their pets and how excited they all are to see their nurse friends come out to say hi to them. You can see these people care and love our pets. The pets clearly feel it and seem very comfortable here. Which is amazing to see at a vet. They have always been patient with my questions, kind and loving to my dog, and prioritize to time sensitive visits. Love love love this place.

Amazing facility. Kind and caring staff. Love the atmosphere.

Took my Guinea Pig here and I got my Vet and quess what! She Just said its a tiny cold. But once we got back she could not breathe. I quickly rushed her somewhere else. Thank Lord she is better.

People were kind. And understanding..Even If. I was very nervous about letting my pet going office while. I waited in, Car...But. everything. Was. Ok. Thank you for. Being. Patience with. Me .. and PORTOBELLA THE HUSKIE YELLOW LAB MIX.

Great caring vets, techs & staff.

Truly the kindest most professional group I have ever worked with. Dr. Wehren is a pro. My dog is 13 and after really having had it with the last vet’s lack of sensitivity towards my dog or me I found this place last year. He likes these folks and is more cooperative because of how they treat him. I trust their advice.

The fact you can't see your pet being examined is not a good thing

Staff seems nice and kept me well informed as they examined my cat

Always so friendly, timely, and amazing care.

This place is a great alternative to the Pinole Pet Hospital (my pets visit both locations). This location is full of friendly and knowledgeable technicians and doctors. They are well equipped to deal with most, if not all of your pet concerns, procedures and wellbeing. ALOHA!

The vet is very friendly the same as the staff we list one of our fur babys early this year & we had a very nice card from them all at the vets now we r dealing with our other fur baby who loves going & seeing every one there as she gets every body to notice her lol the clinic & staff r really good to all our animals during this time of need not fur to us but more important to our fur babys too ,myself & my husband can't wait for the day when they can open there doors again to us all so we can meet just who is taking care of our baby girl & to have that person to person contact again , Do thank you all for all your hard work & taking care as best to can of our fur baby lola

I took my male cat to Dr. Lin for a 2nd opinion. I already had all the tests done at my regular vet, yet we couldn't find the problem because the tests came out inconclusive. At the time, there was construction going on at the clinic, which this is even more distressing on a pet. There is no separate cat and dog entrances or wait area, which is another negative. Most pet hospitals have them these days. Dr. Lin looked at my cat, and said "it's probably cancer". F* you, Dr. Lin! How dare you! I already knew it wasn't cancer, but to stipulate that right away was disgusting! A vet assistant came in then and quoted me the prices of the tests. All of them were about 20% more of what I paid at my regular veterinarian. So this place is a HUGE NO!

This team is kind, caring, compassionate and professional! Dr. Moffat and staff took excellent care of our kitty boy, and in a timely manner. They took time to thoroughly examine our cat, thoughtfully answer our questions and share their care recos, all while they were incredibly busy, yet never made us feel rushed. We're new to the area, and they went above and beyond to squeeze us into their already overloaded schedule. Great location, and plenty of parking too. We are happy to have found a trusted new veterinarian and pet clinic that we love. Thank you all!

Always a professional visit with great doctors and staff.

Dr. Lin really cares for my dog.

Dr. Lin is the best. Most vets are intimidated by my big boy. Hercules Pet personnel has no problem. ????

Dr. Wehren is great! She has helped both of our dogs. Dr. Lin is great too, and the ladies at the front desk are super nice. Our animals are always feeling better in no time. Will be back!

Very nice staff, it should be great after the remodel is complete.

The staff here are great and super friendly. Dr. Lin who we saw is great as well. We recieved good care and the staff are again awesome and its near by.