VCA Bradshaw Animal Hospital Elk Grove, California

My cat had a $3000 dental surgery a year ago and they damaged his eye!!! From that day on he has one permanently dialated eye that he did not have before the surgery. They said it would go away in a few days, 11 months later it's still the …

The staff were very helpful polite very nice clean place ????

I would steer clear if this place. It seems the staff is more worried about hanging out in the parking lot than helping the patients. And they are VERY rude. My experience is on point with the reviewers rating 1 star. I honestly believe the higher ratings are from false accounts. Find somewhere else to take your family members. This place is a nightmare.

So far good experience with Dr Quam

My son brought his 3 month old kitten to emergency care twice this week. The first time he was sent home with the vet stating they couldn’t find anything wrong with his kitten. Yesterday the kitten was unable to walk. Sit up. Eat. They did X-rays and said maybe he had worms…? We were charged almost $600 for this visit. Sent home with 4 medications. This kitten couldn’t blink. Urinate. We woke up to our baby dead this morning. He DIED. I feel that with your experience as veterinarians, if you see an animal in that condition your professional response would be to tell a client that maybe a pet should be put down. Not charge a 20 year old who wants the best for his animal SIC HUNDRED DOLLARS only to end up with a dead baby animal the next day. You knew what you were doing by over charging, and not giving an honest proper diagnosis, and I hope people read of you only in history books and bad reviews very soon. My family will never be back or trust your institution ever again.

The worst vet and experience ever. After telling me they could see my very sick cat and having me drive 45min to get to them they decided to let me sit in the parking lot waiting another 30 min for them to call me and tell me they shut down the ER clinic...I came here because all others are full and no one can see her. The staff were so rude and unprofessional. They obviously do not care about extremely sick animals or peoples time. Horrible service!

We came by to see if they could help with a patch removal walk-in. We got someone on the phone and they put us on hold as they went to ask if it was possible but she never came back on the phone. During this time I've called at least 6 local vet offices and none could take us in. There was this wonderful woman that came back from lunch and came to just check on us just because she cared. She was able to help our dog in a matter of minutes. The receptionist gets 1 star, the Bradshaw location N/A, the woman(S.W.) that is employed by this location is carrying the 5 stars.

Yeah, why does this place have such mixed reviews? It's always a red flag when the majority of reviews are 1 and 5 star ratings. Who would feel the need to lie about their vet experience? Do you guys overcharge? I know there is incredibly long wait times to get an appointment, i had to wait over a month just to get my cat in. But the majority of negative reviews either mention overcharging or just lack luster costumer service and there is a lot of those reviews.

I just called asking about a final appointment for my 17 year old cat. They don't have any availability today, which is fine and understandable, but the receptionist hung up on my when I said that urgent care wouldn't suffice because my cat is suffering and can't sit in a waiting room. So rude.

I have a 7 week old puppy who developed cherry eye in both eyes. They started to bleed, called and brought her in, they took her right away. They were so calming and wonderful to work with relieving my anxiety and stress about the situation. I strongly recommend bringing your pet here.

I’ve been taking my dogs to see Dr. Petrunich for nearly 10 years… I’ve had 4 dogs in his care and have nothing but good things to say about him and his team. This hospital is busy and appointments have been difficult to get since COVID… but every time I’ve seen Dr. Petrunich it’s been worth the wait. He’s patient and thorough… all surgeries he’s performed have healed better than expected. I’ve had to say good bye to two of dogs due to various issues in old age… I so appreciate the doctor’s patience, treatments, and explanations when we had to make those difficult decisions.

My dogs dead because of you

Today I took Lucy in for a check up. Upon meeting Dr Pate I knew Lucy would be in good hands. Lucy is one of my dachshund fur babies and Dr Pate has weiner dog babies of her own. Dr Pate was very knowledgeable and professional. She also was reassuring to me that staff takes extra care when handing dachshund’s because of their backs. I have also been to Bradshaw VCA many other times in emergencies cases with Lucy and my other fur children. I have always felt good about the care they received as well.

Would give one star if it were not for the kind front desk staff that helped pay for the unexpected euthanization of our adult cat. Services ended up being over $500 which I couldn't afford at 18 years old without credit. As of 3 years ago, they literally charged me an extra $50-65 to be IN THE room beside my poor dying cat while staff euthanized him. Already in shock, I agreed. He was so anemic he was barely holding on, and it was a horrible way to die and feel, I'm sure. I can't imagine what it felt like for him, but I also wasn't about to let my kitty Ziggy die alone without anyone familiar around. Do not recommend this vet at all unless you like being overcharged. The front desk vet tech was such a sweetheart, went out of her way and her own pocket to help cover our expenses.. God bless her & her kindness will never be forgotten. I still think about it to this day and I hope she reads this. A light in the darkness. Kindness and compassion/empathy go a long way, but I do have to say the Veterinarian himself didn't have that. Thank God for good Samaritans/people.

I have nothing but good things to say about both the Vetrenarians and staff. They were so attentive and caring towards my elderly companion Gizmo. I can't thank them enough for what they did for me and my furr baby during that difficult time. They were very honest with everything which I truly appreciate. Thanks to them I feel it allowed my family and I more time with him before he passed. The Vet's and staff deserve the world, for all the work they do, day in and day out. It certainly doesn't go unnoticed. Thank you VCA Bradshaw, you all are amazing!!

Not very helpful this time around, seem the staff here can't get there stories straight when it comes to emergency, one tells use they stop taking in at 9pm and the other just tells us there is a long waiting list.. Either way it seems to me they have lost there touch with caring about pet's and why they have this type of job.

Needed an emergency vet over Memorial Day weekend and they saved her! Dr Giron and everyone I worked with was great- detailed, kind, and responsive. Thankful to them all

The phone conversation I had with them wasn't very pleasant. They put me on hold if I didn't have an emergency and when I did ask my questions, the woman was very matter of factly and didn't even wait for me to say goodbye, she just said "... Otherwise you can come see the urgent doctor tomorrow at 7 am, okay goodbye."

Best vets in town! Been going there for close to 30 years.

Just look on Next Door Neighborhood Forum. The entire community has had bad experiences here including myself. Kristen (female) on the phones. Horrible. cold, acted like I was bothering her. I called in to check on my dog at around 10:40 Saturday night the sixth told her my name told her my dogs name it was an emergency she knew I was upset she brusquely asked me how can I help you? That girl should not be on the phones rude very very rude. Not to mention cold as ice and inconsiderate.

We brought my sisters cat here for a second opinion after being wrongly diagnosed and dismissed by another vet. I called and they told me to bring her in right away. Turns out she had late stage aspiration pneumonia and needed to be hospitalized to have a chance which we did. They did the same tests and X-rays the other vet did and we had a diagnosis within hours. They did everything they could but she only lasted another day and a half before we got that call in the middle of the night that she hadn’t made it. They were very good at explaining everything that was happening with her and very honest. We got regular updates are were actually updated with stable news an hour before her sudden passing. I wish we would have taken her here originally, then maybe she would still be alive. They allowed us to see her that night after her passing and mourn which was really nice. They were also very nice about the bill and didn’t charge for a lot of things they did to try and save her and I’m very appreciative of that. Thank you VCA Bradshaw for trying your best to save S’mores.

Been customer since early 80's and getting a timely appointment has never been a problem until earlier this week - month and a half before my dog can be seen for his annual shots. Only emergency appointments available before that. Long time in case my elderly dog needs to see a vet!!!

I called Wednesday April 28th because my dog had something stuck in his eye and I wanted to see if they could help get it out. The lady that answered was really rude tried to refer me out even before she let me tell her exactly what was going on. Really poor customer service. I do not recommend. Don’t waist your time calling.

Sat in my car for 2 and 1/2 hours while my current dog sat in a cage. Previously had to put my dog down here and she died while they had her in a different room before they brought her to be with us while she passed. Another dog of mine, a bulldog, died at 5 years old after we paid for a surgery to remove the skin from her throat and they didn’t remove it all like we asked and she died from that skin left which blocked her breathing. I’ve had enough and will never go back here. I do not trust them to care for my dogs.

Don’t bring your animals to this death house. Nothing but a bunch of non professionals in the office and the manager of this place knows NOTHING about customer service. Top dollar just to walk through the door and then the rip off begins. Avoid this place and don’t trust them with your animals.

Only place in sac and surrounding thst was able to take my pet in at 5am! Grateful and my poodle is doing well!!

A company is only as good as it employees. Dr. Overton's attention to my dog's issues was very good. She laid out all my options and the cost upfront. I knew exactly what I was getting and paying for. Her vet technician and staff had great customer service. Thank you Dr. Overton I appreciate your professional, caring service I felt at ease while waiting for your diagnosis and treatment recommendation. My puppy is now eating and drinking again.

Sat in car in parking lot for over 2 hours in pouring rain. Dog coughing and vomiting all over back seat. 1 doctor on wil. Be long wait I was told due to emergencies. No bathrooms outside for custo.ets to use. No covered seating to take pet to stay dry and then charge emergency fee for being seen. I left after the 2 hours and my poor dog made a mess of my truck.in a office that is not stop all the time why only. 1 dr???? What if multiple critical came in. What about the customers waiting in the parking lots.

VCA Bradshaw has great customer service. My dog needed an emergency check up, and they got me in within 40 mins while other places were booked or told me it would be a 3 hour wait. The dr and staff were amazing and explained everything smoothly to me. After the check up, we decided to put our baby down, and they explained the process, options, and pricing so well to us. We appreciate them for their love and kindness. Would definitely recommend.

My dog got a allergy shot. Made appt took about 15 minutes.