Pet Food Express Danville, California

First time giving our dog a bath service and it was super easy. They had everything for you including wash collars, towels, shampoos, etc. there was also someone nearby in case you needed anything. There was even a treat bag waiting for our dog for after the bath. It was definitely a fun and clean way to get the dog bath outta the way. We bought 3 washes and got a fourth free for around $50. I’ve never really taken my dog anywhere but the backyard hose so idk if this is expensive. It certainly seemed like a good value once we got back there.

Always love the help I get here. They have wonderful pet food too.

Always helpful staff. Was there to get a harness for a small dog, and she helped us try them on before buying. Great service.

Great selection and assistance in finding what I needed. A lot going on with food and supplies, as well as grooming facilities and even on-site veterinary services.

Always friendly have great supply of just for dogs dog food

Super friendly staff and great customer service. Knowledgeable about the products. Great overall experience

Brought our dog for bath. Bath stations are well maitained, and fully cleaned between each use. Social distancing is kept. There is count down clock at each station which is a bonus.

They are always friendly without being pushy to buy something. I also appreciate that they always have what I need at a good price.

Always friendly and knowledgeable people! It's clear the staff are all pet people and want to share their love with every owner who comes in. They are all extremely knowledgeable through personal experiences about new products that come in.

Employees are so nice and helpful with questions you have

Great assortment of products, dog training, and Veterinarian services.

This Pet Food Express location is exceptional - I started coming here because they were partnered with the rescue that I adopted my two kitties from. I had never been to any of their stores before so had no idea what to expect but I have been consistently blown away by the staff ever since I first came in. And I am not talking about just one person that has been helpful, I mean every single one that has helped me out has been incredible. These aren't your average pet shop attendants - these guys (and ladies!) know their stuff! Due to some changes in my kitties' eating habits, I have been trying out different foods to see what is right and several staff members have bent over backwards to help me figure out what to try. They have provided me with food samples to test out and assurances that if anything I buy does not work out they would be more than happy to take it back and give a refund. That is some pretty amazing service! On top of that, they have a great selection of quality cat (and dog) food. I cannot speak for other location of the chain but this one is a joy to go to and I now go nowhere else!

It was a good experience with the vet getting shots for my 3 dogs very polite

Great staff! Good place to wash your dog too. Vet services on site, haven't used them so won't comment. Great selection of everything for dogs.

Washed Mr. Cookie small dog. People where very helpful. Get rid of the mask.

As always the experience I had with Pet Food Express in Danville, CA was wonderful. I bought a few different kinds of food for my fur babies to try in effort to switch up the proteins and flavors, however only one of the four(4) bags I purchased was preferred by my fur babies so I called and spoke with a very understanding individual who told me to bring the food back that was not eaten(which was most of it) and even though it was open they took it back to give to pets in need AND allowed me to exchange the open bags for three(3) new bags of the food my fur babies would eat at NO CHARGE! The individuals who work at the Pet Food Express in Danville, CA are exceptional both personally and professionally. The ONLY place I recommend buying ANY DOG OR CAT FOOD is Pet Food Express!

Great store for all kinds of pets, dogs, cats, guinea pigs, birds, etc. Employees are very helpful and nice. It has a great area to bathe your dog if you have one, and it has several classes that they offer for training your puppy too.

Terrific place for your pets. I went in with some questions, all of which got answered. Staff was very friendly and knowledgeable. Staff was also not pushy. I will definitely be going back.

I enjoy this Pet Food Express location as it has plenty of parking out front and some trees/grass in the parking lot to break your furry friends before going in for a dog wash, etc. They have a good selection of foods, treats, and toys. Highly recommend their pet wash for convenience and not having to bend over low tub like at home. The elevated tubs and not having to clean up after is worth the cost! Pet Food Express also supports a ton of great causes and I really appreciate their involvement in the community.

Went to see the vet. I called the same morning and was not told that it would have been a substitute doctor. Therefore this vet said that she had limited powers and could not help me. I left with my tail between my legs..

Qualified, knowledgeable staff. Adequate inventory. Quantity discounts.

The staff is knowledgeable about the products and takes time to try to find the best option for your fur baby specifically. Very caring, kind, and smart individuals make up the staff. If they question anything they look it up and check every ingredient, going through items one by one to make sure it is the right product for you and your fur baby and making it a point to ask if there are any issues going on so they can recommend the most helpful product for your fur babies. The people who work here really care and are exceptional human beinggs. Great place to shop, AND provides the best deals to save you money! UPDATED REVIEW September 3, 2020 BELOW: As always the experience I had with Pet Food Express in Danville, CA was wonderful. I bought a few different kinds of food for my fur babies to try in effort to switch up the proteins and flavors, however only one of the four(4) bags I purchased was preferred by my fur babies so I called and spoke with a very understanding individual who told me to bring the food back that was not eaten(which was most of it) and even though it was open they took it back to give to pets in need AND allowed me to exchange the open bags for three(3) new bags of the food my fur babies would eat at NO CHARGE! The individuals who work at the Pet Food Express in Danville, CA are exceptional both personally and professionally. The ONLY place I recommend buying ANY DOG OR CAT FOOD is Pet Food Express!

Products aside, attention to detail is very important. I made a purchase here and my credit card was authorized 3 times for the exact same amount on the same date! This is ridiculous. It was not a small amount and multiplied by 3? I'm waiting to see if all 3 charges get posted or will there be just the one for the actual purchase. A faulty or manipulated card reader?

Very personable staff who go out of their way to be helpful. They came up with a solution for me when I was unable to find a replacement for a particular toy that dog loves. I love this store

Kathy took the time to share with me all her training tips and tricks for german shepherds so I could teach mine. Leaving the store my puppy was leash trained, laid down, responded to me, and she even helped me get food that would help with his digestive problems. I cannot explain how much Kathy changed my life by helping me with my puppy.

This is a perfect place for all of your fur babies needs. The also have a permanent VIP pet care office inside. Very convenient for our babies that don't like the visiting the veterinarian's office!

For my first visit, the staff was friendly, helpful, and generally great. Keep it up!

Great place for dog Wash and overpriced food and toys.

Great service, they care and very knowledgeable.

Fun place to bring your dog. It’s doggie heaven. Friendly, knowledgeable, caring staff.Been a long time Pet Food Express customer since living in the Peninsula and the Danville location is just like the San Mateo and Burlingame stores. Great pet food selection for your dog, cat, bunny, or bird. Be sure to describe what your pet’s needs are and you will get a lot of helpful suggestions and ideas from the staff. Wonderful, high quality merchandise to choose from. There is no hard sell here. What is great about this location is there is Self-Service Dog Wash (Perfect if you have a large dog - for $15, deep sinks with steps for Fido to walk into. There are different kinds of shampoos and conditioners, towels, and blow dryer), a dog play area, a VIP Petcare Wellness Clinic that is open M-F 2:30 - 7:30 pm, a dog training classroom, and a cat adoption area, and a goodie bar (at dog eye level). My dog loves to sniff. There is always a staff member who will greet you and your furbaby as you walk in. And your furbaby will get a treat coming in and going out - lots of happy tail wagging - if you allow it. This place is so much better than the other big box chain pet stores in the area.