Pet's Rest Colma, California

They were so kind to me and patient while I cried during the arrangement making. Were very fair with pricing and when I got my heart dog back he was in a beautiful, intricately carved box with his information on a personalized sticker. They made this whole awful situation just a little bit easier and I'm forever grateful to them for their tact, kindness, and patience with me and the dignity and love they showed my best friend's remains.

We lost a loved family member. Pet's Rest treated my little boy with respect and care with clear explanation and clear and reasonable price. We are very appreciated.

I chose this memorial service for my son because its closer to where I live. On January 28, 2021 my son and I was crossing the street. He doesn’t walk in front and walk in the back of me and not in front of me. We were crossing the street. We had the right of away. A driver out of no where made a right turn and he hit my son, my boy, my everything. At that given moment my heart was shattered and in shocked. The driver never stopped and just kept driving. I immediately picked him up he was trembling, shaking, bleeding out. I took him to SPCA but he didn’t make it. SPCA recommended another memorial service but I chose this area. The reviews of this memorial service did not bother me. The driver Javier who picked him up from SPCA was very kind to me. Carlos was the same way. Carlos was not in a hurry to get everything done. Carlos gave us time to spend time with my son. My family, my partner and I witnessed the cremation. Carlos explained to us the process slowly and he took care of my son with respect. Thank you both for doing an amazing job. You truly understand how us as a dog parent felt loosing someone very special and very close to us. The lady in the front desk. I think she go by Teresa. The recent review is true. I felt the same way about being rush but I do not think she did it on purpose. To me she understands my lost and she was very sympathetic. Overall, I gave it a 5 STAR. To anyone who’s reading my review please do not follow the reviews what others have said about this place. Try this place, go with what your heart tells you. I wanted my son to be with my love ones that already passed away instead of just sitting in the freezer. He was cremated the next day before he was picked up.

Lost my Angel on 01/18/2021. Her burial was Saturday. Carlos did an excellent job. He was helpful and sympathetic. She was in her jacket and wrapped in her blanket and looked so peaceful. Carlos gets 5 stars! However. The office part of this service was very cold and rushed. I had to ask questions when we first went on Monday. I stated I wanted her picture on her monument and was told how much this costs. I was fine with that. I wasn’t asked about the monument or what I wanted it to say. I had to ask these questions. When we asked about payment, I was told to pay on the day of the burial. So Saturday arrives and the price of the picture was not on the bill. The woman at the desk couldn’t answer any of my questions. I feel this process was not professional. We are grieving and burials should be peaceful for the pet owners. Payments should be made before the day of the burial so every thing is in order. I also feel appointments should be made so that we have time to discuss the process. I don’t particularly think I should have to see people walking in with there dog in a plastic see through bag. Improvements are needed.

Unfortunately I had to put my cat down due to her being sick (cancer) and I chose pets rest to do the service. This is an amazing team of people , when we went to drop off babyy I was greeted by the receptionist along with the person who runs the crematory . I was helped right away and was allowed to be there to say my last goodbyes. Carlos was super helpful and walked me thru the process,he even got my girls ashes to me a few hours later. I cannot thank the team enough for helping me during such a sad time and getting my babyy back home to me the same day.

Very disappointed the only communication from them was to confirm the pets name spelling and that both pets were to be cremated together. January 4 was the departure day January 7 was the day they were cremated. No communication whatsoever until I called this morning to see if they were ready. VERY DISRESPECTFUL to their customers to not communicate that their pets ashes were ready to be picked up- FOR OVER A MONTH AND A HALF! This is the second example in the past few months I am aware of- a friend had a similar experience.

We go to Pets Rest whenever losing one of our kids and have always been met with the kindest people.

This place is great they made this extremely hard moment for me and my daughter. Much less difficult price is reasonable but most of all the very fast turn around and their very peaceful and comforting chapel , for my daughter it made things more comforting i was really suffering to see my daughter in pain after loosing her kitty friend for 14 years thank you to my Mexican friends at pet rest they are # 1 they also made paw prints for my daughter. Joe Gonzalez

We were heartbroken when our pet suffered a massive seizure and died overnight at home. It was a great comfort to us that our vet directed us to Pet's Rest. Their sympathetic driver arrived before 10 am to take her for cremation. We picked up her ashes two days later. Pet's Rest is a pleasant, well-run service for pet owners.

I normally use Forever My Pet which has been a godsend. However, due to their closure I was referred to Pets Rest. I do not know why I had high expectations because the minimum was not even met. My horse crossed over 12/10/2020. I called over the weekend and everyday after, no response. Today I call and The woman tells me she left a message; no voicemails or calls from them reflect on my call history as I pay monthly for these call logs records. She also keeps calling my deceased horse a HE when it’s clear in the paperwork my girl was a SHE. I drove all the way down and they weren’t there. I called at 250 that I was close and the Answering service picked up. There were cars upfront. I called again and received static from the CSR. Please note I am filing a formal complaint at state level. This is not a threat but a promise. You guys were quick to take my money but not to call to notify. I have had to make the attempt daily to see if I can get ahold of someone. You guys continue to push the delivery option which is not going to happen. In my culture it’s disrespectful and frowned upon to send loved ones ashes mail and this has been explain multiple times . I have said multiple times this is not an option and even if it wasn’t a cultural taboo— you guys are not getting another dime out of me. I am appalled and baffled. I want my horses ashes . It’s not like the service was a charity case. I paid for the service.

they made a painful time much easier to deal with. I’m very happy that I dealt with them.

It's hard to believe it was over 4 years ago the last time that I was here...They took excellent care of me my daughter and most of all, my kitty cat, Jumping Jack Flash.

3/20/19 NEVER LEAVE YOUR DECEASED PET WITH ANY VET OR PET HOSPITAL. ALWAYS TAKE YOUR DECEASED PET WITH YOU. YOU CAN HAVE YOUR BELOVED PET(S) CREMATED AT PET'S REST CEMETERY IN COLMA, CALIFORNIA. A VIEWED CREMATION OR NOT. YOU CAN WAIT IN THE LOBBY, SIT IN CHAPEL OR REST IN YOUR CAR. IT TAKES ABOUT AN HOUR, DEPENDING ON THE SIZE/WEIGHT OF YOUR PET. THEY CAN ACCOMMODATE ANY PET OR ANIMAL. IT'S VERY COMFORTING, PEACEFUL AND TERESA IS VERY KIND. WHAT YOU DO WITH YOUR PET'S ASHES IS UP TO YOU. PUT THE NICE BOX ON YOUR BOOKSHELF OR FIREPLACE, SPRINKLE THE ASHES IN YOUR YARD WHERE YOUR PET HUNG OUT, YOUR PET'S FAVORITE PARK/BEACH. JUST KNOW THAT THESE PLACES MIGHT BE GONE SOMEDAY, SO IT'S BEST TO KEEP THE BOX CONTAINING YOUR PET'S ASHES AT YOUR HOME WITH YOU. ANOTHER SUGGESTION IS TO LEAVE SPECIFIC INSTRUCTIONS WITH A FAMILY MEMBER, LOVED ONE OR FRIEND....THAT WHEN YOU DIE (IF YOU CHOOSE TO BE CREMATED) THAT YOU WANT YOUR PET'S ASHES CONTAINED WITH YOURS, SO WHATEVER YOU'VE CHOSEN FOR YOUR ASHES, YOUR PET'S ASHES WILL BE WITH YOU FOREVER. COMFORTING TO KNOW.

I was relieved and delighted when we got to Pet's Rest. The cost was very reasonable, with more consideration than we could find calling around for days. They even include a beautifully carved wooden box instead of a standard cardboard tube like most places. The employees were very kind, thoughtful, gentle and warm. In fact, the entire grounds felt warm and personal. The best part was taking a moment to walk the tombstones, some there since the 40s. I'm very grateful we found them, we felt good about leaving our sweet dog's body there and I would recommend them to everyone.

I used them some 15+ years ago. Fabulous service with caring people. They picked my baby up... Followed my instructions and hand delivered her back to me in a wooden urn. Now I have to use them again. Praying they still retain sllnof their beautiful qualities.

I'm so glad these people are here. In the past three years I've lost two of my older, beloved cats, and Pets Rest helped me through it. I cremated both of them. I really valued their witnessed cremation option where you can help put them into the oven, and know that what you are getting back is your pet and only your pet. The people themselves were very kind, and the place is peaceful. Thank you, I'll continue to use them as long as I live in the area.

Thank you everything pick him up

Pleasant people to work with and reasonable prices.

Thank you for making this very difficult time in our lives a much less painful process. Our Chiquita and our family send you all many blessings. ♡J. Garcia-Ruiall

We did not have a pet resting here, but came a during a cemetery tour of the area. What started as a lark quickily became something more cathartic as we reflected on our own pets future and how we would remember him. Seeing how serious people were about creatures they considered family and how grief stricken they were from genuine loss was astounding on both good and bad ways.

Very caring people. Had my Golden Retriever cremated last May & tomorrow, will be cremating my tiny JRT/Chihuahua mix. They help make this sad process, comforting.

I have used Pets Rest for the cremation of 5 dogs over the years, and sadly, have to make arrangements for number 6 tomorrow. The staff is very caring, both when I had them picked up from the vet or when I had them picked up from home.

Albeit taking your pet to its final resting is tough. The staff at Pet's Rest, both front and back of house, are tops respect for the state your in. I am thankful to them.