Petco Chino, California

276 reviews

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Reviews: Petco (Chino)

All reviews (276)

Yelp (98)

Google (178)

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Patrick Nolte

2 years ago

They have a great selection of products but it seems everything is in on rolling carts and sitting in the aisles. Hard to navigate around with everything on pallets and carts in the way.

Denise Ponce

2 years ago

One of the employees was friendly and she was able to answer my questions.

J Bond

2 years ago

Customer Service Experience is Excellent

Nelly love (Nellylove5801)

2 years ago

I had an item to return that arrived to be ripped, and The employee Alec was so remarkable and professional, they were fantastic help, I can’t thank them enough!! They’re very kind, they do their work so well!!

Sam Sison

2 years ago

Store is clean..neatly organize..easy to find items..sales associate very helpful..

Sujey Lopez

2 years ago

It was my first time at the the store. I had a few questions a bunch of employees walk right by and never asked me if I needed help. once I got to the cashier I was asking her questions but she seem bothered like she didn't want to talk ....anyways nice store employees need to work on there customer service.

Irving Andrew

2 years ago

i took my yorkie dog and they did a horrible job the person is hamber c. unprofessional horrible job


2 years ago

Great customer service! I was looking for some fish food. Not only did the young man show me what I needed, but educated me on how much to feed my fish and also how often. I love that he took the time to make sure that I got what I needed. I love when employees take pride in their work.. I'll definitely be back. And I highly recommend this Petco.

andrea reyes

2 years ago

You can find anything here, The employees are really Friendly????

Lyanna Harwood

2 years ago

very friendly and helpful employees

Bryan Saunders

2 years ago

Very helpful staff with plenty of everything to choose from

Carmen Pedreira

2 years ago

I obtained what I wanted very quickly and my dog is happy with the choice. My sole downer is my fault. I made an appointment to have my dog bathed, etc. However, I was unable to keep the appointment due to car problems which kept me at the dealership to late to keep the appointment. Have to call to apologize and reschedule.

Catherine English

2 years ago

I receive emails that tell me of specials. I was able to get my item online and pickup in store. That gave me a 20% discount. I arrived early because I knew the store would be closing soon. My order was not ready, but the cashier told me she would get it immediately, and she did. The service was friendly and quick.

Edward Galaviz Sr

2 years ago

Okay but they didnt have i was looking for

Desiree Love-Barrett

2 years ago

Everytime we go in with our dog Bruno, we get great service at his grooming appointment. We love the groomers they are amazing!

Lupita Corral

2 years ago

They are always helpful and respectful. Almost of the time find what I am looking for.

R Treybian Pete

2 years ago

Even though I did not find what I wanted, Eva provided such stellar customer service that I will most definitely return to this store location.


2 years ago

Real knowledgeable on the fish and the like.

James Jones

2 years ago

Clean and neat, its where the Pets go..

Jim Drennen

2 years ago

Nice place but definitely understaffed. I don't usually see more than 3 employees unless you include the pet groomers.


2 years ago

I bought algae wafers and turtle food for my fish tank.


2 years ago

Petco is the best! We love the products and the prices + coupons, thank you!

Jerome Marsh

2 years ago

Everything you would need for your pets! Great store!

Leonel SanZ

2 years ago

We bought a article at the store in chino hills, a day after we found one at lowest price in another store. We took the first back , returned , all ok. A few hours later, online,we found same as the one we returned, from petco, way less expensive at same store. We order same item at petco for about $20 lower. . Why instead of taking the item back , why Petco did not offer the discount , instead of giving the $ back. Something is very worrying

Lorena Vildosola

2 years ago

Took my dog to groom and they cut my dogs gum brushing his teeth he end up in the hospital my veterinarian confirmed and my dog is lucky he didn't die from bleeding so much


2 years ago

We got vaccinated ????????☺ All the vets were so helpful ????????

Claudia Rojas

3 years ago

Petco people are always friendly and helpfull

Astrid Reyna

3 years ago

Went to return an item that i ordered online because i was overcharged and they made the return easy and stress free .. Nice cashier

Vivian Hamilton

3 years ago

The customer service was great.

Suzy Espinoza

3 years ago

The cashier was no help at all I was about to leave and then I seen an associate walking and she took me right to what I was looking for she gets 5 stars

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Petco, California, Chino

3820 Grand Ave

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