PetSmart Chino Hills, California

326 reviews

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Reviews: PetSmart (Chino Hills)

All reviews (326)

Yelp (122)

Google (204)

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Kelley Lamb

2 years ago

Poor grooming experience several times here. They don't trim the feet or do sanitary trim which come with the bath and brush with top dog plus add on. Not sure they even trimmed nails or cleaned ears. Left tangles on belly hair and didn't send out with a bandana like the top dog package says it will. Do not go here. The groomers are not trained or supervised obviously.

Connie Thoma

2 years ago

Today I'm one of the clerks was so nice and polite said he would hold a bag of cat food that is very hard to find adopted three cats over coronavirus and wanted to see if I could get it online if not he said he would be happy to hold it till tomorrow and then he would be in at three when I called the manager Jordan was so rude I mean incredibly rude if if corporate office reads this I would love them to contact me because I would love you to listen to that phone call she was extremely rude did not care about customer service at all and I've been a customer for 20 years She said it was not store policy which I totally understand but he said he would make an exception due to the circumstances she should've honored that it was written on the note on the bag of food she was just so extremely rude Jordan fire her She should've honored what her employees said regardless and then talk to him later and said that's not the store policy she was so rude to me it makes me never want to come to that Petsmart again and I've only had nice people until today very very very rude please call me corporate call me

Dorothy Aguilera

2 years ago

Took very good care of my dog. Would prefer a phone call for pickup rather than a text.

Fernando Garcia

2 years ago

Tall Caucasian male with glasses seemed to really hate his job. Every task he did seem to have taken the life out of him and made my experience a little disappointing.

Anthony Yoo

2 years ago

well organized store, clean, helpful workers, and fast checkout

Debra McLaren

2 years ago

Nice greeting. They don't keep the enter aisle clear of stock piled up, so ppl must pass you closely along the register line your in. Absolutely noone to help us. Couldn't find anyone on the floor. I was going to buy more, but I didn't get the assistance I needed.

Jon Shields

2 years ago

Its petsmart, get stuff for your animals.

Susan Hutchison

2 years ago

I also use the hospital in Petsmart. They were so friendly and my dog felt comfortable with the staff. While I was there I bought dog biscuits and a little dress for my little dog. It was on sale for $5. Would I go back? YES!! ????

yolanda moncado

2 years ago

I've taken my Chihuahua to the Vet here numerous times for one reason or another and always had the best of care, my puppy wags her tail when I mention the Dr.'s name. A big 10 for sure

Eva Eriksen

2 years ago

I went in hoping to see cats that were adoptable - not a single cat! But I did oick up a face mask for a buck and a new cover for my dog's bed.

Heidi Schwarz

2 years ago

Petsmart had a good selection of the food I was searching for today. I have a picky cat and the stock has not had enough variety lately. However, today, I was able to find a few types of food I think she will eat. I hope they will get in more stock so my cat will be happy.

Itz Kal

2 years ago

Nice and well kept store but the surrounding location is pretty dead.


2 years ago

First time taking my Maltipoo to this place and they refused to do his grooming service because he wanted to bite. Really??? My dog has been groomed at many other places and was perfectly fine. People should be trained to calm a dog. He was just nervous but these people refused to help. The only reason I brought him here was because everyone else was booked too far. If your dog has anxiety or nervous problems dont bring them here.

Elizabeth Perez

2 years ago

This Petsmart has a good variety of items. It also has a pet clinic and grooming services.

Jessica Espiritu

2 years ago

Wow they have pretty fish here. Found some beautiful female betas here (I’m starting a fish sorority). Great products and the staff is nice. The (I think) manager was who loaded my new fish tank and had no one to help him and still got it done with a smile on his face. His employees liked him and it showed in the way they interacted with him. One of the best pet smarts I’ve been to.

Minette Thun

2 years ago

Well stocked and staff are friendly.

Lisa Miyoshi

2 years ago

Bigger store and lots to choose from.

Mari Kranpach

2 years ago

Always stocked with everything I'm looking for that other stores don't carry with competitive prices.

Michel McCormick

2 years ago

They hardly have any supply of the cat food the wet cat food that I wanted

killjoyssx86 '

3 years ago

It was aight. Good customer service. But they run out of the petarmor or the other brand

Sol C

3 years ago

This location was pleasantly stocked. The service was friendly and helpful.


3 years ago

Helpful staff they'll make things happen for you just to satisfy you great pet shop helpful gentleman and ladies there all so covid-19 compliant watching all tables counters cashiers etc

Sheri Zimmerman

3 years ago

Love this PETSMART!! They have a GREAT Grooming Salon, which my dog LOVES to go!! It also has a Banfield Pet Hospital which is AWESOME! Great place with Friendly Staff! Highly recommend!! ????????????????????❤❤❤

Trish Gonzalez

3 years ago

My dog lives it there

Bigg Dogg 100

3 years ago

I love PetSmart, in general. Never had a bad experience at any store visit. But my absolute favorite store is the Chino Hills location, off Peyton Dr.

Christopher Holvay

3 years ago

Girl was rude about returning items when they had just been purchased, but charged a wrong amount. But the guy who came to help after whom I assume was the manager was great

rene n

3 years ago

They have fish, turtles, and guinea pigs for my toddler's viewing pleasure.

Rachel Gonzalez

3 years ago

Nice employees and great selection of pet foods!

Ofelia Sanchez

3 years ago

I love taking my pup there

Ricardo Munoz

3 years ago

It doesn't carry nutri-cal for dogs,it a calorie supplement for dogs that are having trouble with appetite

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PetSmart, California, Chino Hills

13001 Peyton Dr

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