Pet Food Express Castro Valley, California

Consistently good service and product offering no matter where I'm at. Thanks Pet Food Express!

Great store, great employees. I've worked with the cat rescue that has adoption days there so have spent some time just being able to observe. As with most PFE, they have a large selection of high end pet food, treats and toys, mostly geared towards cats and dogs. They have a really nice selection of fresh and frozen cat and dog foods, which is nice considering we have a hybrid cat which had trouble digesting most cat foods and still has issues with grains and legumes. It also offers a nice treat for our dog and other cat. Because they do offer a more high end selection, they tend to be a bit pricey, so while we don't buy our food there all the time, we go there in a pinch because we know they carry the food we feed our pets, or for the said treats. We also have used them to pick up kml when we have an orphaned litter (we have a feral cat colony behind our house). Again - great store, great people, can't say enough about them. Been shopping there for nearly 13 years now.

Great Staff knowledgeable and helpful

Staffs were nice and knowledgeable. Amazing selection of cat food and the price is great.

Always a treat. Super nice employees who know their stuff. Never go anywhere else!

Always able to find what I need.

Good location Plenty of parking

Bought cat food. Cat didn't like, was aloud to exchange.

Much nicer than pet co.

The staff at this location is just amazing!

Always have what im looking for and everyone is always super friendly!!

Staff super friendly and helpful. Only reason four star is a little pricey.

Good setup in here, the Just Food For Dogs fridge is huge.

Went here to get some flee medicine for my dog because he got fleas from the VCA pet hospital in San Leandro. The girls there were so very helpful with describing ajdns7gesting certain products along with explaining how fleas work and how they lay eggs and how to deal with that as well. The one thing I could suggest for improvement would be for the employees not to always push the most expensive options/products for w/e your pet needs as I noticed they would strongly recommend the priciest options and didn't bother suggesting or even talking about the products for the more budget minded folks. Other than that they are really great and have a great selection of products and pet food. Ik going to come back and get a small bag of the freeze dried dog food.l cuz I have not seen that anywhere else and looked like my picky spoiled dog would like it. P.S -They offer your pet treats if you bring them with you so make it a family trip and bring the little guy!(or girl)

Excellent customer service. Small store but lots of options for cats. Great return policy. The staff at the Castro Valley store are kind friendly and knowledgeable. Especially Jamie!!

Clean and friendly location. Great selection of pet stuff but my only gripe is that they carry only grain free dog food save for a couple of choices. Mostly expensive brands as well.

I love spoiling my pets so all animal stores are good

I just got a new dog and the young lady that helped me in the store brought me to every place I needed to go to get what I needed for my new puppy. The experience was very good

Always good selection and knowledgable staff

Staff is always so helpful

A very clean and well stocked store with amazingly helpful staff. I always go back ????

This store is so clean and everyone who works here is super friendly. The selection of cat food is immaculate, I felt a bit more of a neighborhood and welcoming vibe coming here as opposed to other larger chain pet stores. Will definitely come back to spoil my cats now and then, thanks!

Staff were knowledgeable about their products. Gave alternates when they didn't carry the items I was looking for. Even gave me a tin of a cat food for my picky cats to sample. Unfortunately, as usual, my furballs turned up their noses at it. Bought goat milk for them and that too was rejected. Like the buy 3, get 1 free store option.

I recently moved to Hayward and was looking for "raw" food for my picky Chorkie... They have to be picked out of food that was close to the dehydrated food that I had ordered online she didn't quite like it and they had no problem taking it back and exchanging it for a different food I truly do appreciate this store and the workers

Very nice, helpful crew. Great selection of cat food and toppers.

Staff is always friendly and helpful.

Great staff soooo helpful and helped out with a defective product... no hesitations!!!!

Everyone is always so helpful here. Our regular store to buy food and supplies for our dogs.

Been going here for years now. The employees seem to genuinely care about animals and are very knowledgeable. They will take the time to help you find what you need and give you suggestions. I will not shop anywhere else but here now. All their products are high quality and healthy. Plus buy 3 of anything and you get the 4th free. Would highly recommend!

I love this place! My pup has made many friends with the staff. I used to hate this place due to rude staff members but over time I noticed all the rude staff members left and I saw new people come in. Thanks you guys for helping me get a new brand of dog food for my pup. ❤️