Pet Food Express Burlingame, California

Helpful team that have great recommendations. They have the best dog costumes and different food/ snack brands.

Very friendly and knowledgeable staff. I was looking for some supplement for my little pup. He suffers under allergies and is pretty picky. And although they did not have the one product I was looking for I got a tryout sample of Turmeric Bars and my little one hesitated first but now he loves it! I will go back to get it. Big thank you to the young woman who took care of my pup.

Regarding the do-it-yourself dog wash , The water is too cold and the blow dryers are cold . They say they're supposed to warm up but they never warm up. I would actually like to get my 18 bucks back for the cold dog wash. Anyway customer service is very nice there but they were not able to adjust the temperature on the water or the blow dryers

My small dogs recently had dental surgery and can only eat soft food. Even though I make them healthy meals, I wanted a few spare cans of healthy food to have on hand. There was so much to choose from, so I went to one of the customer service reps to inquire about which food brand had the healthiest choices. Reading labels would take forever. I loved the help I received. My choices were narrowed down to two brands. What a relief. I was only going to purchase 2 cans, but was informed if I buy 3, I get another for free. So I purchased 8 cans. Just meat with veggies. No preservatives or fillers. If my dogs don't like them, I can return the unused cans. The young lady who helped me was cheerful and kind and I felt good about my purchases. She even added a small sample of treats. Anyway, my dogs loved the 2 choices I made. Won't need to return anything. I'll definitely come back, if I need more. Very nice shopping experience. If you want to feel welcomed, shop here.

The workers here are always very helpful.

Always helpful and pleasant not stuffy like other businesses in this area.

Great service and very friendly

We only go here to buy our cat and dog food because the staff is just so amazing. They're always so friendly, eager to help, they ask you about your pets, etc. Additionally, all of the products here are high quality!

It was great...I WENT LOOKING FOR MY PETS needs THAT I REALLY NEEDED...THANKS TO JOCELYN ALVAREZ VERY PROFFESSIONAL CUSTOMER SERVICE SHE WAS HELPFUL THANK YOU ......I RECOMMEND-PET FOOD expess. For your ...pet supplies!!

Great, really superb service. The gal was so helpful, I bought more!

Best place to get all the stuffs that our baby needs

Employees are very friendly. Went out of their way to help us out!

Great place with clean dog washing stations and a number of popular high quality dog and cat foods. I will be coming here regularly to refill when my resident monster devours her food.

They only sell good quality brands.

Just left with a wet dog and a poor customer service experience. Apparently they have a new policy not to offer blow drying for dogs - however - this was not explained to me when I purchased the dog bath. I understand if there are new policies due to the pandemic, but it's not fair if they're not clearly disclosed. The bath is the easy part, and I could (and would) do that at home. Although the customer rep who made the mistake of not advising me was ready to provide a refund, another rep, Jocelyn, decided to go on a power trip by refusing to provide the refund. Annoyed (repeat) customer + chargeback + a negative review = Easily avoidable situation with the appropriate training.

Bring your favorite pet shopping at this place, friendly staffs, good variety and choices

Everyone in the store is so friendly and helpful. It is a small store but they it make it up with their customer service. Al's all items are buy 3 get 1 free. Easy returns.

Very high quality selection of pet furniture. They seem to be very careful with covid measures as well. It was a great experience overall.

It is like walking into a friends place with Extraordinary customer service!

Nice pet food and goods store in the nice town of Burlingame. Good selection of biological options. Good customer service.

Helpful salespeople and great selection of quality pet supplies

The staff here is wonderful. Your pet also gets a free goodie on his/her birthday!

Friendly knowledgeable staff. Amazing pet bathing facilities! A friend to all pet owners.

Supper friendly & amazing customer service. Also Doggy service as well. There always with customer one on one!

My go to pet store.

Stairs might be steep at the wash station but that's no problem we washed our dogs right there on the tiled floor. Right next to the wash station .hoses reach and you do not have to struggle. It works great.

Nice store that I can buy all the needs of my pets. From food supplies to their accessories. It was amazing staff they really did their job well. Well organized store and clean.

My favorite Bay Area pet store. Super knowledgeable and helpful staff!

Very friendly and helpful staff.

Love the dog washing stations.