Steve's Pets Altadena, California

Great cut dog look good

A strongly suggested pet groomer in the city! I was so glad to have tracked down your shop with the assistance of my cousin I like your staffs since they were both inviting and considerate. I was so happy you had a few things for the felines, as well. I enthusiastically prescribe this to my companions. Thank you kindly!

Very nice, family owned pet store. They love animals and are very personable, unlike the major pet store chains. Prices are very reasonable too.

My dog pharaoh loves when it's time for a a flea bath, r cut. The staff is extremely nice, friendly, and with the high prices of things today it's nice to go some place affordable.

I’m so sad to post a negative review but hoping things can change. An absolutely adorable pet shop with great quality products and affordable prices. However, the customer service is such a turn off that I almost get tears in my eyes when I leave. We drive quite a distance to support this shop (almost monthly) and are treated horribly every single time by every employee. One particular woman is almost yelling at us and rushing us around the store and treating us like a major inconvenience while we are literally the only people in the entire store. So stressful and so anxiety inducing. People make the business. Have to gear up my stamina to be treated poorly before coming and SUPPORTING them once again.

My husband and I took our four legged ray of sunshine to get vaccinated today. The staff was great and Toby didnt even feel the needle. Positive experience. I purchased some healthy treats for Toby for being a good boy and ambassador for all pitties.

The young people in this store are helpful and somewhat friendly. The older blonde woman is not friendly and could care less if my well behaved dog and I were there. I found out she owns the store! I am not giving this ungrateful woman any more of my money.

I just had my little dog groomed here today and had a HORRIBLE experience! I reserved a slot online a few weeks ago and got an email confirmation about the appointment yesterday. But when I showed up at 9:58 for my 10 AM appointment, they had no record of it. I showed the confirmation to the woman at the counter and she had a lot of attitude and gave me a real guilt trip but when I protested she reluctantly took my dog, and told me "she's not going to be ready until after 2 because all of the other appointments are already here." Mind you, I was EARLY for my appointment. 2:00 came and went, then 3. I called to find out if she was ready and they said she wasn't and they'd call when she was. I waited 2 MORE HOURS and finally called again. They said she was ready, and that they had called me. They never called. I had my phone right next to me the whole day waiting. I rushed to the store and my dog was whimpering in a cage all alone in the darkened grooming room, which was closed up for the night. When I asked the teenaged worker why I never got a call, he said, "Oh, I called the wrong number." No apology, nothing. And the cut wasn't even that good! You get what you pay for, I guess. Needless to say I didn't tip. Never again. Please avoid this place, their service is just awful.

very prompt with questions . we should consider shopping at local business.

Great store, we take my cats to the monthly veterinary service on sundays for vaccines, dewormings, ect. We get all of our pet supplies from Steve's: fish food, fish, chicken feed, cat food, you name it. But the staff that I usually talk to, one woman in particular, is very rude and doesn't want to hear what you have to say. When I was asking her about fish supplies, she took a call with a phone customer and cut me off, which is not how you handle a situation like this. So go in for your supplies, but don't expect great customer service. And the parrot is vv poggers.

Terrible, i booked a 3pm appointment for a quick bath on their website, and walked in at 2:45.. after knowing on the window the store employee came to the back by me saying “you booked the appointment to late” as if it’s my fault for selecting the time slot available on the website.. then he went on about how he staff has left already for the day and that he only learned about the my appt about half hour ago, and every other excuse, any normal business would let their staff know there’s an appt coming in, or have some sense to notify the customer that they would at least have to reschedule. I still can’t shake off that comment though, as if its all my fault. Just terrible.

I love my neighborhood pet store. They have a wide selection for all pets, fair prices, onsite grooming and nice people. Help out a local business and shop here.

Went in for baby chicks, not bad at all.

Had a scheduled appointment with Steve's pets. I live close so I asked if they could call me when they are ready for my dog to come in - rather than locking him in a cage for an hour or two. They said, "yes". I waited for the call, nothing. I then receive a text asking, "where are you?" I call and tell them I was waiting for the call. She hangs up the phone and says we're done. I call back and was told the groomer does not want to work on my pet and refuses service. Also, the woman who answers the phone speaks over you, will not listen, rushes you off the phone. Not good customer service.

Very clean place for ur dog

The staff is nice and they do a great job grooming my dogs.

They are clean and convenient. Hopefully you dont go when the only is having a bad day. She has no problem showing how bad of a day she is having.

This place is the best! They always have everything in stock and if not, they'll have it in a few days. The owner is super accommodating and will make things right, IF YOU JUST TALK TO HER IN PERSON. No need to shout or post a nasty review online, just be a normal human being and explain the situation. She will always try to do the right thing and correct the issue. That the difference between big retail stores vs family owned businesses.

Steve is my local pet store, and I like it. They have a good selection of food, and they groom my dog too!

Thank you so much to the staff in helping me with a flea infestation in our rental home. You all were exceptional in giving me information and helping me figure out what to do. Special thanks to Sam for all the info and patience and the young woman who sold us drops and explained how to use them on our dogs (sorry I didn’t catch your name when you were working on the evening of March 16th). I don’t know what I would have done without all of your help and knowledge.

Wonderful service. Love supporting a friendly, local business.

I always believed in supporting small local businesses. The owner at Steve's pet shopp (Kerry is rude and mean). I had called about parrot issues, she could hardly be bothered. I could tell she was busy and very up-tight , so I offered to call back - she flat out told me she could answer my question and then started in on me about how troubled she was with the birds she finally gotten rid of. Her answer to my question was just Google it! Which I had already done, if she gave me the time of day or a chance to explain rather than ranting and raving at me, she could have had my business. From now on I'll go to Anderson's in Montrose. They're kind and compassionate.

The employees are nice but the owner is kinda mean...

Old school .but family ran

This place is great when I need to get a large quantity of worms for my lizards

Love having affordable vet care available weekly

I LOVED this community pet store. It brought back nostalgia. The store has a shop cat and shop parrot that greets you "hello". They sell stuff at a reasonable price. Parking in back. They also sell rats, mice, chinchillas, and chicks! Low cost vaccines for pasadena residents are given through a foundation here on Wednesday's. I'll post a photo of their schedule soon. They offer google/apple pay. Check this place out!!!

Always sweet to my Red nose Ashley. They also have great products. Fair prices. And cute pets I forget them all but Birdie and JoJo are pretty cool and the standard poodle guy is awesome.

Awesome store! Carrie can help with Ny animals needs. Store sells my favorite dog food Sierra Advantage!

Love them my ???? groomer is Angie, & he really likes her AWESOME