Ryan's Pet Supplies Phoenix, Arizona

Ryan's used to be a pretty great place because it was a place you could check things out before purchasing, compare items, size items, check out ingredients, see new things. It has turned into the opposite, ordering from a catalog in a lobby. I have no desire to go there anymore and prices are comparable at best.

Kiana was so amazing. I showed her what I wanted on my phone and she was able to get it for me very quickly. I also bought a large kennel and she helped me out to my car with it.

Excellent customer service from the young man taking calls on the morning of 12-01-2021

Excellent ????, my clippers made a horrible noise, the repair tech knew just what to do and now like new!

Horrific customer service. If you speak to Melissa for tech support, I would sincerely ask for another provider. I am embarrassed for Ryan’s pet supplies to hire someone with such a lack of attitude. It was pleasure working with the team at Hershey Expo both the year of 2019 and 2021 but this woman replicated none of the same. Don’t forget, your attitude reflects as a company I would never hope to represent the same company as this woman.

Always good selection of pet products and Bella likes the road trip.

Their shipping practices are horrific. Product was shipped over two weeks ago via UPS Freight. It been at the destination for two weeks. I can not get the carrier to deliver it. They make promises, but fall short. Ryan's needs to find a better partner than the outfit. Shame on both.

Brand new Andis #30 blade broke during first use. Customer service sucks. I'll be shopping elsewhere.

I like the fact that they sell Roseline Shears but I don’t recommend ordering shampoo if you are a groomer. I ordered my products on Sunday evening and a window popped up after ordering that said they needed 2-3 days processing in addition to shipping bc of Covid. I sent an email to cancel the shampoo bc I can get it somewhere else in 2-3 days. Someone called to assure that window pops up on the weekend but my order was shipping out that day , a Monday and should be delivered in 3 days. It’s now been 6 days and my order still isn’t here. Please don’t guarantee my order is shipping out that day if it’s not. If it takes extra time that should be disclosed before the order, not after.

This was my very first visit with them. I misunderstood the store's opening time and arrived at 7:30, only to be told they didn't open until 8:30. I called in to place an order and the manager went out of her way to help me get all my tools I need for grooming academy. They brought the order to me before the store even opened. She was very kind and so was the lady on the phone, despite my mix up. Unfortunately, I didn't get their names but I am so thankful for them being willing to go above and beyond for their customers! I will definitely be coming back!

Love Ryan's! Great prices and usually have everything I need!

I have been trying to find an "in training" vest for my dog locally, rather than online. Ryan's has them with plenty of options for labeling. The service was great, and they brought out several sizes and colors to pick from and fit to him. They were also very well priced, so I ended up picking up two as I'm sure he is going to grow out of his first one soon!

There parking is horrible. Be prepared. Other then that its a great store for all your pet/groomer needs. Hands down the best! ????

Horrible customer service. Items arrived late and damaged and they did nothing. Will not use this company in the future.

I've not been for couple years, Great place to shop! I went before Pandemic when access to shop warehouse was open to public. Bought everything from them. Nice employees and prds! Plus they price match. Probably not as fun without warehouse access currently (July 2021). Repair shop separate building but super service. If you have chance order catalog and you'll LOVE RYAN'S PET SUPPLIES! PHX, AZ

Great prices, nice people and good products. Thank you for your service, we love the cat scratchers..

Only worked for 2 days

Had an issue with table delivery and they didn't respond back to us. It also took well over three weeks which is insane. I missed severeal days of hassle free grooming bc I was out a table ... I'll leave anothjger review on quality of expensive table my head groomer wanted and only reason why i shopped here. I knew they would send cheapest way possible and my instinct was correct. We were so desperate we went to loading dock of trucking co. as result of Rayns not do the dirt work. Thx guys!

Spent $1500 on grooming equipment through Amazon -> Ryan's Pet Supplies is the seller on Amazon. Ryan's pet supplies lost my order and still charged me. Customer service said "sorry" with no solution. Now going through Amazon fraud services to get the money back. Nightmare of a customer success team to work with.

I like Ryan's, but I want to love it. I would come here when I could, unfortunately the warehouse portion of the store is now closed to the public. This is good and bad, I normally would spend money on things I didn't know I needed, lol. They now have a small selection in the front of the store, mostly shampoo. You still have the option to buy through their catalog.

Not only did Ryan's fulfill my order, they went above and beyond to do so! I was in a car accident before I was able to pick up my curbside order. I emailed them asking if I could cancel it since I didn't have a car to get me there (I live up near Glendale) and they offered to ship it to me! I was so happy to get my dog's muzzle, which works great and I have gotten a lot of use out of so far. Definitely recommend!

The last two orders have been highly disappointing. Delays in shipping with no notification. And not on the courier, because it's getting out late. This tie over a week and still hasn't shipped. Went to the manufacturer and got direct shipping cheaper and easier.

Pet foods, supplements, and other products are all very reasonably priced! The staves were very helpful and courteous. They also included some helpful advice about how to properly care for your pets. They are also courteous in responding to all of your questions about my dogs. Guys, you get five stars! Strongly suggested!

Mostly just stuff for dog groomers not bad just not what I needed

I am so disappointed in this company. I have heard so many good things. I ordered ONE Andis Pulse ZR ii and they charged my bank account three times. The clippers are 400$! I am broke. I now have late fees for my car payment and my electric bills! I know have over draft fees because of their Screw up. I can’t even get ahold of them because tomorrow is Easter. I do not recommend this company. When I speak to customer service I’ll let you know if my mind changes.

As of April 2021 they've revamped the entrance/lobby to be much more like a retail space than a warehouse. Still have awesome products, prices, and staff!

So I've been coming to ryans for close to 10 years, before and after becoming a professional groomer. Its had its ups and downs. But recently under the new ownership Ryan's has gone into the toilet and flushed its self many times over. I understand that 2020 was an adjustment and closing the warehouse was understandable. It's been a year since lockdown and they should have figured this out by now to open the back, unless they have no intention to open it back up then just say so. So now you have to order up front and wait for someone to pick it for you. No big deal right?? It is a huge deal when their website/system is never updated and it says something is in stock and it's not. Which leads me to another problem. EVERYTHING is out of stock EVERYTIME!! I made a list the last time and out of 10 things they had none. Even basic stuff like dematting tools and nail clippers. This time I looked up an item said in stock. I went down to look at it and they say it's not in stock. I pull it up on my phone and it says" in stock". SMH. this place is getting more worthless as time goes on. You guys get a pat on the back for putting in a hipster fake wood floor...awesome. Now can you get back to being a grooming supply company. Its no wonder Amazon is taking over the world. As soon as you guys address this issue I would love to take this review down.

Hey guys! If you're looking for great customer service Ryan's Pet supplies is where you need to be. I made a incorrect order on a larger quantity of metal food bowls. Without hesitation they sent me a prepaid shipping label within an hour after our conversation. Great customer service and a clear understanding of the quality of business they want to have. Thanks!

I had very hard time with equipment shipping.. Thank you ms. Veronica from customer service,who was very patient with us. She help to resolve problem. Thank you again. PS Suggestion if you buy equipment, call to shipping company to schedule delivery, even some rep from Ryan's tell you otherwise..

They were very nice and help full with my orders