Arizona Exotic Animal Hospital - Mesa Mesa, Arizona

I came in with my sick chameleon on 1-8-22 , the front desk staff was very nice and professional, the doctor who Diagnosed my chameleon was sweet but she dropped my chameleon and all she had to say was “oops I thought he would grasp me” after I stated he was disoriented! Kara Davis who may have been another vet here to assist was a nightmare! She was so rude! She was irritated when I asked any type of question regarding treatment and at home care. She made me feel like I couldn’t ask questions and when I did she gave me a blank stare and snapped back with attitude. She walked out of the room as she was explaining treatment to me instead of looking at me and giving a proper explanation. I drove an hour to bring my pet here and Kara Davis just made it a completely terrible and uncomfortable visit!

Vets are great. Office Manager Joy is very unprofessional and lies to cover up mistakes. Happened twice. Because I called her on it I get a letter in the mail telling me I need to take my business elsewhere. General Manager Mark seems to just brush it aside. Shame on him for not even caring enough to talk to a client to see what they want to say or have to say. Blew off my phone calls for over 2 months and then when I do get a hold of him he is rude and does not care what I have to say and tells me I need to take my business elsewhere. I have been told by a few employees there that Joy has a habit of doing to many clients what she did to me. I even have a voice mail from one apologizing for her behavior and hoping I find good care for my sick animal. You get great Vet care here but watch out if you ever have a problem.

I am only ever taking my bunnies here. Super professional, and no friendly and one of the few places that not only takes bunnies but knows how to take care of them. No doctor visit is fun for the owner or the pet, but they make it as comfortable as possible. I drive all the way from peoria to come here and it’s worth every bit of the drive. Also if you have bunnies, stay away from any place in glendale and peoria. Huge shout out to Dr Cunningham who was great throughout our visits for my bunny’s injury to her leg.

Dr Horowitz and staff were very helpful, considerate, able to get my bird in quickly, and treated as affordable as possible.

When I talk to the staff on the phone when you can get ahold of someone they seem nice but don’t let them hold on to anything such as cages if your pet is got in for some thing over night or if they have to go in to put to sleep my piggy had to go in to be put to sleep :( and cremated they said we can come get the pet taxi when we come get her ashes well we come back and they lost the pet taxi the also had my piggy’s bed in there well i had to go out and by a new one for my other piggy and good luck trying to get ahold of anyone

I have always had a good experience at this office. The doctors and assistants have always been very friendly, professional, and comforting. Unfortunately, the receptionist with orange and yellow hair was quite rude during every encounter we had with her. I'd give 5 stars if it wasn't for that girl's attitude and lack of interest in the patients.

Was desperate for a vet to make a housecall on our 40year old Amazon parrot and they came through. The Vet and Tech were the best. Our parrot loved them and he looks so handsome now. I will certainly use them again.

We board our desert tortoise here every time we go out of town. We feel confident that she is well cared for during our absence. She has a vet exam at the same time. Always a good experience. Spotless facility with knowledgeable cheerful staff.

I have taken my pet rabbit here for both overnight boarding and annual check-ups. The overnight boarding was simple and inexpensive. I called for a same day reservation and they were able to take my rabbit as long as all his shots were up-to-date. If there were not up-to-date they would be able to take care of that during his stay. I picked him up the next morning and he was perfectly fine. The staff was friendly and professional. As for the annual check-up, the doctor and techs were gentle and kind. They were informative and kept me updated on what they were doing every step of the way. I would highly recommend AEAH-Mesa.

I constantly had to reschedule due to conflict and they were always willing to work with me whenever that happened

The treatment did not work out well

Our baby bearded dragon had his first check up and we had a great experience. The staff is kind, caring and professional. We are pleased to have them be a part of keeping our dragon healthy and happy for many years to come.

They took care of my baby Bearded dragon. They took the time out and tell me what’s going on with him and show me how to give him his medicine. I would recommend this place to anyone with an exotic pet.

I love the care at this practice. I have reptiles that receive care there. I do feel like the husbandry advice is outdated but medical is always top notch. I would recommend this practice.

My cockatiel had a catastrophic crash trying to fly off a window, fractured his beak and was dazed and weak. I called his usual exotic vet who informed us their schedule was packed and could not see us and wished "good luck finding a place to be seen" . I called them and they asked us to go immediately. Bird got taken care of quickly, we were asked every step of the way to agree with the treatment plan and sign off and were informed of the cost ahead of time. We were able to review the XR with the doctor and set a treatment plan. It was not cheap, but we got great care. Bird is on the mend, and I guess he has a new avian vet now.

They were very professional and kind about the services and made sure to help me step by step! 10/10 would recommend going there if you have an exotic animal.

If I could give 0 stars I would. I called this morning because I am pretty sure my animal is dying. Kennedy answered the phone and couldn’t have been ruder. She sounded annoyed, hungover, and inconvenienced that I called. I asked for an emergency appointment and she wasn’t helpful, kind, or apologetic at all. I ended up not even making an appointment because I felt sickened by how I was treated. Kennedy should be fired for her nasty & miserable attitude. If you clearly don’t like animals or your job, don’t work front desk at an animal hospital. Since she treated me that rudely on the phone, I can’t imagine how poorly they actually treat their animals in the back when no one is watching. If you want sincere and good treatment for your pet, this is definitely not the place to go. I would never pay my hard earned money to be wasted to pay her, or anything to do with this unkind establishment.

My Monkey Parrot was in the best care. Didn't stress out with them in the room nor being treated. They really love your pet and care deeply for their well being. I highly reccomend the Staff and Doctors at MESA Location! Thank you for caring for our Birdie!

They do such a good job taking care of my chickens and figuring out what the chicken is sick with. The other week they saved my Guinea pig from pneumonia. They have gelped a lot of my pets. They are also all kind, caring people who love animals. Have never met anyone with a bad attitude there. They truly want what's best for your animal and they find ways to help you not go broke, which I highly appreciated because I'm a college student.

I was impressed with the employees. They seemed to truly care. Had to drive an hour to get to them. No one near where I live would see the duck with a broken leg. Highly recommended.

Words can’t even begin to describe how great this place is, even if you have to be there for unfortunate circumstances. The staff truly do all they can to help you through a difficult time.

Took our Blue and Gold Macaw (Kokomo) to AZ Exotic for egg binding. She is extremely old and it was an emergency situation on a weekend. Dr Attarian was awesome and got the egg out, and Kokomo is doing great. Mika, picture Danielle from American Pickers, the receptionist kept us updated throughout the procedure. Excellent care. Was it expensive, yes. Was it worth it, Absolutely.

Painful experience. Like every first visit, things were going well. But then we noticed that we were being seen more as an ATM then people. It started with our hamster. She got sick. Had some weird infection going on. Took her here and the medicine they prescribed didn't work. So we had to get another different medicine. Now here is were we started getting treated like an ATM even AFTER we stated we don't have the money for all these things they wanted to do. We made it clear we didn't have the funds for all these procedures but even after stating that we get an estimate of 1500+ with 500 being adjustable. We continued to tell them we don't have the money for that and just do what what needs to be done and not what is convenient. We got it down to about 400 dollars. Now 400 dollars to "remove" an abscess later our hamster just gets worse. We did everything they asked of us to make sure she was getting taken care of. Unfortunately she didn't improve and called to put her down. Guess how much they wanted? 307 dollars. I told them again, WE DON'T HAVE THE FUNDS. Can you PLEASE just put her down and we will take care of the rest. We just needed them to gas her. THAT'S ALL! GUESS WHAT THEY WANTED JUST FOR THAT!?!? 300 DOLLARS!!!! It's been a very hard week for us and seeing our precious hamster's life just fad away. ????????

Great vet for chickens. Knowledgeable, professional, and understanding. I also appreciate they lay out different tiers of treatment and their cost. Very honest and low pressure, even in emergency situations. They genuinely care about helping animals other vets won’t touch. It’s the only place I’ll take my chickens.

They completely miss gendered my male dragon and gave reasons why its female. So i took him to a reptile shop and they showed me every sign showing its a male. They are a vet for exotic animals and cant even make out a gender correctly.

We received great service and support from az exotic animal hospital. My guinea pig received love and care, they were kind and respectful when it was fine to help her cross the rainbow bridge. They even sent a sympathy card to us sending their regards for our lost Lane Kim.

I would not take a wounded squirrel to this so called Exotic Animal Hospital. I brought a 1 year old bearded dragon that hasn't eaten for a few weeks. Come to find out that with a female dragon, this is quite common. Her weight was right on, she was very alert, and they could not even confirm that She was a female. They were quite quick to come up with an estimate for testing however, $859.60 to be exact. I paid that to have Cancer removed from the snout of a 10 year old Labrador at a well respected facility. You are better off reading other people's experiences online and self diagnosing than going here. Don't waste your time or money.

The vet was nice and explained everything, I just didn't like being unsold. I want what's necessary not what isn't. Other than that, I had a pleasant experience

They were able to take our rabbit "Bologna" in for a general check up if it weren't for them we wouldn't have known he had any issues. They got Bologna the right meds and he's been thriving and happy since.

This place, the doctors and staff are a godsend to those of us who have pets other than cats and dogs! Everyone is kind to people and pets, they care and are knowledgeable. We didn’t have to wait too long the 3 times we have been there, and the care is well with it ????????