PetSmart Chandler, Arizona

Always stocked & never seems too crowded.

Stopped in for dog food, made a grooming appointment. Bought my dog a new toy and coat. Great customer service.

They were out of everything I was there for

I purchased a hamster last month from petsmart, Jafar as all of the employees I’m sure remember. A couple days after purchasing him I noticed he had blood in his urine so I brought him back in right away so petsmart could cover the vet fees. I didn’t get him back for what felt like over two weeks. When I came into the store to pick him up as well as more hamster supplies (I have 6 other hamsters) I was told the vet advised Jafar to be observed for 10 more days by the petsmart employees to make sure he was fine but Chris, the store manager, told me I was able to take him home with me for observations and that nothing negative came back from Jafar urine work and blood work. I was happy, I just wanted my buddy back home living his best life in his big cage. When I brought him home I noticed he wasn’t nearly as active, I thought maybe he was put through to much stress with getting medication daily for his UTI so I gave him a couple more days to feel safe again. Then I noticed his bum was very wet and I Suspected he had wet tail, he was extremely lethargic and weak looking I knew it was probably his time. Being that I had a 14 day time to bring Jafar back for any medical treatment and since my 14 days paused when Jafar was under petsmart a care I still had a day or two to bring him back I called the store asking to speak to Chris the manager of the store, I told him I thought it was Jafar time to be put down and I asked him if I could bring Jafar in the next day, since it was almost closing time, and he replied if I was in my 14 day window frame that they would take him back. I live all the way in Maricopa city so driving down there isn’t a breeze in the park so I asked if he could check my record to let me know if I was within the 14 days He seemed agitated and told me no because there were other customers on the floor he needed to help. I was obviously upset because I am a paying customer as well, I have spent a lot of money at his store, I’ve gone through the anxieties of calling every day to check on Jafar and he couldn’t take two minutes to look up my record. Chris wasn’t even sorry to hear that Jafar was in bad condition, he showed zero remorse which is surprising considering he is the manager of a pets store. The following day Jafar was discovered with a prolapsed rectum and passed away. I am so upset about this situation and I won’t be shopping here anymore. Rest In Peace Jafar❤️

Have been taking my pup here for training. Staff is friendly and store is always clean.

Had the cargo netting I needed

I love the staff there very diverse!!

Good pet store Friendly staff

Great store great employees and there's no waiting at checkout

Great place to get pet supplies. They often seem to be understocked for some items and we have to order online or come back another time. Employees are friendly and helpful.

Kelly was very professional. They got me through the checkout very quickly while carrying on a lovely little conversation. I appreciated them very much! Will stop in again at this location for my cat food.

Very clean store. The staff is always friendly and ready to help.

Went online found the pet food I needed. Not at my regular store as there's a bit of a shortage right now. But I didn't mind driving 20 miles to go get it. Unfortunately they were moving a fish tank when I pulled up for curbside pickup so I had to wait about 10 minutes for my order. No big deal as it gave me time to catch up on my emails. All good

Super friendly and helpful staff!

Nice staff and good selection!

Helpful staff, clean store, everything I need!

Nice clean place with very helpful employes.

My daughter and I came in to buy a hamster and the costumer service we got from petsmart was top notch. My daughter is super happy with her new pet.

Employees super helpful, great experience

Cheerful, helpful, and thoughtful. Great grooming.

Helpful, answered questions. Greeted as I entered the store. Fair prices.

After looking for live food in Casa Grande, I found it in Chandler.

Great food, great service and even when they are real busy you get your food in a reasonable time.

Clean place to for your pets

Got cat food, got treats. One happy kitty at home.

I LOVE this store! It's always really clean and organized and their employees are very friendly!!!

Employees at this location ( Ocotillo) are courteous, kind, and cheerful. Always greet you happily!

Store is well organized and the emloyees are very helpful

The store I clean and popular. More customers than I expected to see and very helpful staff members in the store. Very enjoyable visit.

Not sure if there's a supply chain problem, but Friskies cat food shelves have been slip pickings for several weeks